After reading the reviews here I was a bit apprehensive. But, I admired the well-thought responses by the General Manager and decided to keep my reservation. i was facilitating a workshop at the facility for a client in addition to staying 3 nights. So, I was able to observe not only the hotel, but the meeting facilities as well.
EVERYONE at the hotel - desk staff, restaurant staff, cleaning people - all were very friendly and "customer focused." When I checked in I asked for a high floor and was cheerfully given a room on the top floor. The gym facility was better than most hotels and very clean. There is an indoor/outdoor pool that I did not use, but when using the fitness room I noticed people enjoying the pool and actually a lifeguard on duty.
The restaurant was a very nice surprise. The service was very friendly and the food was excellent. The salmon dish was particularly good, but even the hamburger was tasty. The breakfast buffet, was very good as well. The first night I left my iPad case in the restaurant and about an hour later I received a call that it was at the front desk. Nice of them to track me down!
The meeting facility was excellent and the lunches and snacks as good as hoped for in the situation. I do a LOT of traveling and a LOT of workshops and this was on par with the best I have seen.
Another note on the staff. I needed to find a pharmacy and I asked at the front desk for the location. Not only did I get friendly directions, when I returned, he asked if I got what I needed and was there anything they could do for me.
The room was nice size, everything worked; shower was wonderful; although the bathroom was a bit small and cramped.
I would HIGHLY recommend this Hilton when in the D.C. or Maryland area. I am returning for more workshops next month and look forward to my stay.
- Official Description (provided by the hotel):
- The Hilton Washington DC North/Gaithersburg Hotel is conveniently located just outside Washington D.C. in the heart of the highly active I-270 Corridor. Gaithersburg, MD is an upscale business, entertainment and residential area in suburban Maryland, in close proximity to Bethesda, Rockville and Germantown Maryland as well as Washington, D.C. and Northern Virginia. The Metro station is close by and easily accessible via the hotel complimentary shuttle service.Style, comfort, service and convenience are pillars of the Hotel which is richly appointed throughout with the Signature Hilton Serenity Beds, 37" flat screen high definition TV's, complimentary in-room WiFi, in-rrom single cup coffee makers, luxury amentities and a host of other upgrades to make your stay comfortable. The hotel also has an indoor-outdoor pool and a fully Precor equipped health and fitness facility. For dining and entertainment, the hotel is proud of its Rooks Corner Restaurant serving three meals a day in a comfortable and inviting setting. The plentiful offerings include a full breafast buffet with omelet and waffle station as well as a la carte breakfast and for lunch and dinner are of American fare including succulent steaks, seafood sandwiches and salads. The hotel also presents a Starbucks coffee shop, and a bar and lounge with a complete selection of beverages including single malt scotches and small batch bourbons served along side complimentary hors d'oeuvres on week nights. If you are planning a meeting or conference, the hotel is fully equipped with a ballroom and meeting spaces totaling over 17,000 square feet and complete banquet and catering menus and services. ... more less
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- Also Known As:
- Hilton Washington Dc North Gaithersburg Hotel Gaithersburg
- Hilton Hotel Gaithersburg
- Hilton Gaithersburg
- Gaithersburg Hilton