Never been to a hotel without hot water and no shower in the morning. That's what happened in this hotel. The entire building B had no hot water for many hours !!
Front desk staff Daniel got very short and impatient with guests as everyone complaint about it and she couldn't understand why it is a big deal. She blamed engineer and couldn't handle the situation professionally and politely. Her manager needs to give her more customer service training.
Although the hotel building is at par with other Residence Inn, lack of hot shower is simply NOT ACCEPTABLE !!
- Also Known As:
- Residence Inn Gaithersburg Washingtonian Hotel Gaithersburg
- Residence Inn Gaithersburg Washingtonian Hotel
- Residence Inn Gaithersburg
- Gaithersburg Residence Inn
- Official Description (provided by the hotel):
- An all suite property with full kitchens.Convenient to restaurants and shops in the Washingtonian Center (Rio).Close to many Washington DC, I-270 and Shady Grove Metro station. ... more less
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