Stayed here for a lacrosse tournament. Per the reservation through the third party was told we had a 2 BR room, upon arrival my husband was told that they didn't have any-that they had given them all out. They did not adhere to the group rate on the tournament website and charged us a higher amount. The manager was supposed to call him that first night-no call. He spoke with them again and said that he would call the next day-no call. Check out- "manager will call"-of course no call. There were several other options that next time we will take advantage of. Breakfasts didn't start until after 730 which was later than when we had to leave for the tournament so not able to eat breakfast there. Since they were a tournament hotel would have been nice if they would have started early due to the event. Not a good experience and would think again about staying here due to the lack of service in solving the issue and not correcting the rate.
- Official Description (provided by the hotel):
- An all suite property with full kitchens.Convenient to restaurants and shops in the Washingtonian Center (Rio).Close to many Washington DC, I-270 and Shady Grove Metro station. ... more less
- Reservation Options:
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- Also Known As:
- Residence Inn Gaithersburg Washingtonian Hotel Gaithersburg
- Gaithersburg Residence Inn