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Residence Inn Gaithersburg Washingtonian Center
3.0 of 5 Hotel   |   9721 Washingtonian Blvd., Gaithersburg, MD 20878   |  
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Ranked #10 of 15 Hotels in Gaithersburg
Michigan
Top Contributor
72 reviews 72 reviews
12 hotel reviews
Reviews in 37 cities Reviews in 37 cities
32 helpful votes 32 helpful votes
“Good hotel”
4 of 5 stars Reviewed May 3, 2014

We stayed here for 5 nights on a mixed business/pleasure family trip. The staff was very friendly as were many of the guests. The area is close to good dining, movies and shopping. Breakfast was good and there is dinner offered a few nights a week.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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86 reviews from our community

Traveler rating
    30
    32
    12
    9
    3
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31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Charlottesville, Virginia
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed March 23, 2014

The positives: Front desk staff efficient and pleasant. Breakfast-decent selections and quality. Location-though there are many choices in the neighborhhod.

Minor problems: Parking very tight on each of two stays, but that cant be attributed to current management. Room and property dated.

The more signficant problems: Hallways not well lighted. Fitness room small and inadequate. I ran the sink water on hot for many minutes at 6:00 am and no hot water arrived. After several more minutes of cold shower water, it did get luke warm. In all, this delayed my morning considerably. I left a note for the manager with my contact information (at least for an explanation) but as I write this more 2 days after departure I have heard nothing.

I dont consider his property up to typical Marriott standards. Ive looked at the pricing on many occasuons and I would not pay their typical rates to stay again, though I am in the area almost weekly.

  • Stayed March 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIGaithersburg, General Manager at Residence Inn Gaithersburg Washingtonian Center, responded to this review, March 25, 2014
Dear insights 100,

Thank you for choosing the Residence Inn by Marriott at Gaithersburg. We sincerely appreciate your business. Please accept my apologies for the inconveniences you experienced during your stay. I know what it means to have a hot shower in the morning. Please know that this was a quick adjustment so you or other guests never have to experience these types of things. There is ample parking but limited spaces immediately at the entrance doors. My apologies for the parking inconvenience. This can be frustrating if you have more than one bag. Please know that we would be happy to assist you in the future. I also want to let you know that we did have our Assistant GM at the property on the day of your check-out. I (GM) was out of the region on personal business and was unavailable. I apologize that you did not speak with a manager while at the hotel or your message passed on to our manager on duty.

We hope you will return when you are back in the area as we look forward to having you stay at the Residence Inn by Marriott in Gaithersburg.

Sincerely,
Karen Guinan
General Manager
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Westminster, Maryland
Top Contributor
62 reviews 62 reviews
16 hotel reviews
Reviews in 31 cities Reviews in 31 cities
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed February 16, 2014

Not up to Marriott’s standards

As a Marriott life Platinum member, I have stayed nearly as many nights in Marriott’s as my own home. The Marriott brand is generally known for quality, service and value.

Unfortunately, our Valentines weekend stay at the Residence Inn in Gaithersburg did not measure up and was a waste of 30,000 Marriott points that I cashed in to cover the stay. Thankfully, we didn't pay cash for this stay or we would have been even more upset.

Pros:

Front Desk staff. The front desk staff was very friendly and made us feel welcome. A+

Location. The location is very close to the Rio Center. Plenty of good restaurants, shopping and AMC movies.

Cons:

Cleanliness of our room, on the 3rd floor of Bldg B. was far below Marriott standards. As another reviewer wrote, the room had almost a distinct odor (a cross between mold and someone who tried to cover up pet urine). It was unpleasant.

The floor and counters in our room were filthy. Thank goodness we brought our own handy wipes (see attached pic) but I really shouldn't have to wipe down the kitchen counters, table and desk on my weekend away from home.

Room was dated and in need of an upgrade (burn marks on one side of the sofa cushion and a general appearance of needing to be updated.

Coffee machine and dishes not clean. The coffee machine was actually filthy. To be safe, we ran everything through the dishwasher (again, it was a minor inconvenience but not something I should have to do on my weekend away).

Hallway lighting was very dim. Not a problem during the day, but could pose a security concern at night.

Parking. Very limited. Best bet is to park at the hotel next door if you are in Bldg B.

Elevator and hallway. Carpet in elevator heavily stained and hallways were very dirty. Marks and tears on the walls.

Most hotel owners take pride in their properties not allowing them to look this way, and the general condition of the elevator and hallways is very telling to what we found in our room

Dog feces all over the sidewalks. I’m all for pet-friendly hotels but the pet owners really should have the courtesy to pick up after their pet. This is not really Marriott’s issue, just calling it out as it was like walking around a mine field trying to get over to the Club House for breakfast.

It’s nice to get away, but if I had to do it again I wouldn't waste 30,000 Marriott points (and I certainly would not pay my hard earned money) to stay here until the property is updated and until the cleanliness issues are addressed.

The irony is that this property is right next to one of Marriott's corporate offices and several other Marriott hotel properties, so you would think that they would bring their A game.

We will likely return to the full service Marriott Washingtonian or Courtyard Washingtonian next time we are in Gaithersburg and pass on this Residence Inn.

Room Tip: Our room on the 3rd floor of Building B was not very clean. Hallways very dark. Parking not conven...
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  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIGaithersburg, General Manager at Residence Inn Gaithersburg Washingtonian Center, responded to this review, February 17, 2014
Dear FamilyManMD,

Thank you for choosing the Residence Inn by Marriott at Gaithersburg. We appreciate you and your business. I also want to apologize for any of the issues you had regarding cleanliness and overall age of the guestroom. Please know that we operate at the highest levels of guest satisfaction and all issues will be addressed. We have standards that all staff members must perform to each day and when our guest is not happy, then we see this as an opportunity to improve on many levels. If you would like to speak with me directly, please do not hesitate to contact me directly at 301-590-3003.

Thank you again for your valuable feedback and we look forward to you and your family staying with us in the future.

Yours Truly,
Karen Guinan
General Manager
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Gaithersburg, Maryland
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 15, 2014

I stayed at the Residence Inn Gaithersburg Washingtonian Center the night before my wedding, and on my wedding night. I had a two-bedroom corner suite on the side of the building facing Washingtonian Boulevard. I chose the property because it offers 2 bedroom suites, and I needed the space for getting myself and my bridal party ready for the big day. We booked a block of rooms at the Washingtonian Marriott Hotel next door for our guests, but stayed at the Residence Inn to give ourselves some privacy on our wedding night, and also because the hotel is pet-friendly and we had our two dogs with us.

The property itself is walking distance to many restaurants: Guapos, Tara Thai, Café Deluxe, California Pizza Kitchen, Potbelly’s, BGR Joint, Starbucks, etc. In the same area as the restaurants, there are also many shops and a movie theatre. As other reviewers have stated, in the warmer months, there is a nice pond that takes you around the entire RIO complex. The hotel is conveniently located next to major thoroughfares – I-270 is just around the corner.

The rooms are comfortable, clean and well-maintained. Even though this is a pet-friendly property, there is no lingering pet odor anywhere in the hotel. The front desk staff we interacted with was prompt, polite and courteous. Love that the property provides free WiFi and had no problems with connectivity any time during our stay. As with many other Marriott Hotels we have stayed in, the Gaithersburg Washingtonian Center delivers a consistent, pleasant guest experience. I recommend the hotel to travelers visiting the Gaithersburg area, and would definitely stay there again.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hornell, New York
Senior Contributor
49 reviews 49 reviews
10 hotel reviews
Reviews in 24 cities Reviews in 24 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed February 6, 2014

We stopped here while driving through. The front desk staff was above and beyond welcoming and accommodating !!!!!
It is a very nice location..... We had a great room with fireplace, but the furniture needs updating! There are many restaurants and shopping within minutes!

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIGaithersburg, General Manager at Residence Inn Gaithersburg Washingtonian Center, responded to this review, February 11, 2014
Dear NanolaMarie,

Thank you for choosing the Residence Inn by Marriott at Gaithersburg. I am so very pleased you enjoyed yourself while visiting in the area. You are the reason why we enjoy what we do each and every day. Please know that every comment is valuable information and we love to hear from our guests so we know what works best and what we need to improve. Please know that we are beginning a complete refresh of our hotel starting in July. I so hope that you will consider staying with us in the future so you can see the beautiful and exciting changes taking place. All my best.

Sincerely,
Karen Guinan
General manager
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Pittsburgh, Pennsylvania
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 30, 2013

This is our third stay here. It is really the only choice in the area that offers 2 bedroom suites, which we need with two college-age kids. It is a good location in the Rio center with movies, shopping, and dining options all in walking distance, a nice pond to walk around, good access to I-270. I've also been able to catch a Ride-On bus to the Shady Grove metro. The rooms we've stayed in have all been identical. Only downside is that there is no option for a second bedroom with two twins rather than a queen, and the sofa bed is one of the most uncomfortable sofa beds ever, which is pretty bad. Staff is friendly and responsive. Breakfast is fine. Internet speed is so-so at best, but free wi-fi for up to 5 devices. Fitness room is fine with working equipment. We've never found it "dismal smelly damp" as the previous reviewer did, but find it clean, pleasant, and predictable.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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RIGaithersburg, General Manager at Residence Inn Gaithersburg Washingtonian Center, responded to this review, January 2, 2014
Dear Peggy B,

I am so happy that you enjoyed your stay with us! It was a pleasure meeting you. We so appreciate that you choose to stay with us over the holiday season. It is our goal to make each guest feel they have a home away from home. All our best and we look forward to the privilege of serving you in the future! Hope to see you soon!

Sincerely,
Karen Guinan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Top Contributor
169 reviews 169 reviews
47 hotel reviews
Reviews in 54 cities Reviews in 54 cities
79 helpful votes 79 helpful votes
2 of 5 stars Reviewed October 5, 2013

Arriving at the hotel, the Front Desk was very friendly and cheery and welcoming. I went across the street to my room which was like entering a damp cave. First, the sofa had been cleaned and was damp and moist and soaked me after sitting down a few minutes. The room had the smell of old musty newspapers. The recliner was worn and resembled a Salvation Army thrift store item or something a cat got ahold of. The room was spacious and had a full kitchen and nice bed and television. However, the sheets were never changed during my four day stay. Amenities were sparse, however, the towels were new and thick for a hotel of the caliber. Water had a musty funky smell and taste and no waters were in the huge refrigerator of this apartment like room. The continental breakfast was typical and nothing special. The hotel is located near many business and other than the friendly staff, I would not recommend staying here.

Room Tip: Look at the room before you check in to see what you are getting
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  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RIGaithersburg, General Manager at Residence Inn Gaithersburg Washingtonian Center, responded to this review, October 7, 2013
Dear Pensando42,

Thank you for choosing the Residence Inn by Marriott at Gaithersburg/Washingtonian Center. My sincerest apologies for any issue you may have had while at our hotel. Your comments will be shared with our team. We look at feedback as a way to improve upon all aspects of the guest experience. We hope that you will consider our hotel in the future.

Yours Truly,
Karen Guinan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Gaithersburg Washingtonian Center

Address: 9721 Washingtonian Blvd., Gaithersburg, MD 20878
Location: United States > Maryland > Gaithersburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Gaithersburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Gaithersburg Washingtonian Center 3*
Number of rooms: 132
Official Description (provided by the hotel):
An all suite property with full kitchens.Convenient to restaurants and shops in the Washingtonian Center (Rio).Close to many Washington DC, I-270 and Shady Grove Metro station. ... more   less 
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Also Known As:
Residence Inn Gaithersburg Washingtonian Hotel Gaithersburg
Gaithersburg Residence Inn

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