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“Really comfortable hotel with friendly staff” 4 of 5 stars
Review of Residence Inn Gaithersburg Washingtonian Center

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Residence Inn Gaithersburg Washingtonian Center
3.0 of 5 Hotel   |   9721 Washingtonian Blvd., Gaithersburg, MD 20878   |  
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Ranked #10 of 15 Hotels in Gaithersburg
San Diego, California
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Really comfortable hotel with friendly staff”
4 of 5 stars Reviewed October 14, 2011

This was my first time staying in this particular hotel. I typically stay nearby at a SpringHill Suites when I travel to Rockville, MD - but this hotel had better rates for this trip, so I gave it a try.

My room was very clean. It was located at the very end of Building B and had two large windows. The room was very nicely decorated, included a desk, small dining table, kitchen, and small living room area. The room had a regular coffee maker, and there was coffee/condiments provided in the room. There was a flat panel television that could be viewed from anywhere in the room.

The hotel has a good sized pool and a basketball court. (Given the time of year - the pool was closed while I stayed there).

The hotel has a happy hour every day. I didn't get back to the hotel early enough while I was there to try the food. They also serve breakfast each day, and it was a very complete buffet of food that was nicely presented. (Real scrambled eggs, sausage/ham, potatoes, breakfast sandwiches, waffle maker, yogurt, cereal, fresh fruit, coffee, juice, milk, etc).

While I've seen other reviews of this hotel that complained about a lack of nearby restaurants, I think those people must have been confused. There are about 12 restaurants at the Rio Center within easy walking distance (4 minute walk) of this hotel. (Indian, mexican, american, asian, southwest, etc.) Parking is never an issue if you just walk the 4 minutes...

Overall - while I really enjoy staying at the Marriott SpringHill Suites located right next door to this hotel, I'd probably stay at the Residence Inn if the price were the same for a given trip when I went to book.

Room Tip: Try to get a room at the end of the building. Seems like those rooms may be a little larger.
See more room tips
  • Stayed October 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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90 reviews from our community

Traveler rating
    30
    34
    13
    10
    3
See reviews for
31
11
5
33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Rockaway, NJ
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed September 6, 2011

The suite was very clean, quiet and looked fairly new. The kitchen had a complete stove with an oven. It was a very busy area with condos and apartment buildings and that made all the nearby restaurants very crowded and hard to find parking. We couldn't find a fast food place so we had to buy some groceries for dinner. Also, it was very difficult to find a gas station.

  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marana, Arizona
Level Contributor
205 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
1 of 5 stars Reviewed July 21, 2011

My wife and I have stayed at this Residence Inn twice now, but we've also stayed at a number of other Marriott properties nearby (a Marriott, a Springhill Suites, a Towne Place Suites, and a Courtyard).

This property does have good rooms for a Residence Inn, but it also is fatally flawed in the way so many of them are.

It has the worst parking of any Residence Inn we've stayed at (and we've stayed at many from Rhode Island to Florida and this was our fifth Residence Inn in five weeks). And what little parking they have that's near an entrance for obvious reasons tends to be full. What's more, they reserve a spot for their van in a fairly prime space near the front desk and then park that van elsewhere on the property!

And, if you have luggage, if you can find a parking space and a luggage cart, you're in for a long haul to an entrance and then to your room.

Ironically, the very best parking available if you are in the right building are three spaces (there are only three there) on the street outside the entrance to the property. We took one of those during our second night.

The staff basically doesn't seem to care about guests. Your reception isn't particularly welcoming. Anyone would have noticed that the door to the bathroom squeaked loudly, but clearly nothing had been done about it. I plugged in my computer to a socket on the desk, but there was no electricity to that socket and my computer, rather than charging, ran down overnight.

And speaking of computers, when I asked for help when I couldn't acquire a connection to the internet, I was told by the front desk that they didn't offer any help. If there was a problem, it was my problem or that of the internet service provider--essentially "leave me alone, it's not my job!"

The nights we were there this time did not have dinner service, but we did have one breakfast. What was available was mediocre, but the biggest problem is that the dining space is small and inevitably crowded. It's a real challenge to get to tables (if you can find a table) and many end up eating (or trying to eat) in lounge chairs. It's an obstacle course to get from where the food is to a place where you can try to eat. Very poor design--totally inadequate.

With the Marriott Corporation's headquarters in the D.C. area, you'd think this property would have been designed and would be operated better--but you'd be wrong!

  • Stayed July 2011, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
45 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed August 14, 2010

I recently met several members of my extended family for a reunion at the Marriott Residence Inn- Washingtonian Center. We chose this hotel because it was pet-friendly and we were able to book several different rooms on the same floor (I did not have my own pet with me this time, but some of my other family members did). Overall, I think this was a good choice. The rooms were large, the kitchens and bathrooms were nice, and the staff was very helpful. Although I only stayed here one night, some of my family members stayed for a week and they had similarly good experiences. The hotel was almost 100% occupied throughout my family’s stay (which is amazing, especially in this economy), so my guess is that a lot of other travelers must like this hotel too.

  • Stayed July 2010, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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USA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed April 19, 2010

I had several issues with my stay. I had no water at one point, I had nobody assist me with this. I called and spoke with some kid who was supposedly the Assistant General Manager, he was of no help at all. He offered the worst solutions, I could go down the street to the gym and shower there, that's what he suggested! Are you kidding me?? I spoke with a woman who was the Director of Sales, she was some rude old woman who couldn't care about customer service to save her life, they had my money already and they didn't care at that point. I would NEVER, EVER, EVER stay at this hotel,not to save my life. The staff and managers are the worst i've ever seen. Mean and rude, have yourmoney so who cares about the cusotmer afer that, apparently

  • Stayed April 2010, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beautiful PA
Level Contributor
61 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
1 of 5 stars Reviewed April 7, 2010

Never been to a hotel without hot water and no shower in the morning. That's what happened in this hotel. The entire building B had no hot water for many hours !!

Front desk staff Daniel got very short and impatient with guests as everyone complaint about it and she couldn't understand why it is a big deal. She blamed engineer and couldn't handle the situation professionally and politely. Her manager needs to give her more customer service training.

Although the hotel building is at par with other Residence Inn, lack of hot shower is simply NOT ACCEPTABLE !!

  • Stayed April 2010, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mijas, Spain
Level Contributor
62 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed November 24, 2009

Very good place to stay. The manager is always at the lobby seeking to help you.
Excellent breakfast and attention.
Wonderfull.

Stayed November 2008, traveled on business
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Additional Information about Residence Inn Gaithersburg Washingtonian Center

Address: 9721 Washingtonian Blvd., Gaithersburg, MD 20878
Location: United States > Maryland > Gaithersburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 15 Hotels in Gaithersburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Gaithersburg Washingtonian Center 3*
Number of rooms: 132
Official Description (provided by the hotel):
An all suite property with full kitchens.Convenient to restaurants and shops in the Washingtonian Center (Rio).Close to many Washington DC, I-270 and Shady Grove Metro station. ... more   less 
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Also Known As:
Residence Inn Gaithersburg Washingtonian Hotel Gaithersburg
Gaithersburg Residence Inn

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