In Gaithersburg for business. Wanted a smoking room. Got the room online.
Upon arrival, no smoking room. And being charged more than confirmation email. Being told I had to pay online upon reserving to get internet price.
When I get a confirmation email about room and price, I expect to get what the email says.
Since this hotel is the extended stay, I can tolerate that rooms change because people decide to stay. But I DO expect the price to be what the email says.
I don't blame the hotel staff for no smoking room, that to me is more a web site issue.
Went online, read TripAdvisor reviews, noticed Mariam's name. Waited until morning. Mariam took care of the price, apologized for the mismatch in the room. She tried to get a smoking room, but when there isn't any, there isn't any.
The room itself was fine. Spacious, clean. Bring your own shampoo. This hotel just doesn't fit my needs, so I won't stay here again.
I am giving 5 for service, because Miriam fixed what she could, and REALLY tried to get a smoking room.
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- Also Known As:
- Extended Stay Gaithersburg
- Gaithersburg Extended Stay