Stayed here a couple of nights for business. The hotel is in need of an overhaul. The rooms and furnishings are showing wear, and the smoking ban is not being observed anywhere. This was not what i was expecting given the affluence of the general area. The staff is very friendly but the lack of keeping up with the wear, tear, and smells drags down the grade.

Our company had a number of employees travelling on work to Bethesda. We were looking for extended stay suites with kitchenettes and the TownePlace Gaithersburg offered the best deal.

Pros:
1. Perfectly efficient, friendly and attentive staff at the front desk and in housekeeping. I faced no billing problems despite frequently switching credit cards.

2. Free wifi in the rooms, and a printer in the lobby.

3. Well maintained facilities. All the laundry machines and driers were in working order throughout the stay, unlike some of their competitors’ properties. Washing and drying cost $1.50 each. I did have a problem with the heater in my room which was quickly fixed.

4. The property is close to Lakeforest mall. Walkable on a good day.

Cons:

1. There is only a single bathroom for a two bedroom suite. Obviously a hygiene issue when more than one person is using it.

2. The lack of a hot breakfast was bothersome. The only hot item at breakfast is…hot water, that you mix with your oatmeal. There is a fixed offering of muffins, danish pastries, cereals, cold milk, juice and fruits, besides 24-hour coffee.

3. The two bedrooms are of unequal sizes. The smaller one is too tiny to accommodate a work table and chair, and therefore the occupant of that room needs to use the table in the living area.

To be fair, many of the above are brand standards and the individual property has little control over them.

A taxi from Dulles costs $70. Toiletries are by Paul Mitchell. A copy of USA Today can be picked up from the lobby. Overall. I had a nice stay with good value for money.

I was very disappointed with this hotel, and it was not at all up to the quality level of the typical Marriott property. It looks great from the outside but is very cheap on the inside (e.g., plastic doors and cabinets, only 2 spoons in the kitchen). For the complimentary breakfast, they served instant oatmeal, yogurt, pre-packaged pastries, cereal/milk, juice, coffee, and fruit. Again, not nearly as good as is available from other Marriott properties.
Additionally, it was not obvious from the website (unless you check the fact sheet) that a fee was required for a pet - $100 which is more than the cost of a room. Had I known the fee was so high, I would have stayed at the Hilton down the room; their pet fee is only $50 and is noted very obviously on their website.
I would not recommend this property.

We chose to stay here because it offered a two bedroom suite at a very reasonable price when we went to Maryland for a family engagement party. The staff were extremely friendly and helpful - thanks Sunny!!! We requested an early check in after a 7 hour drive to our destination and they were more than happy to accommodate our request. We found our room to be clean and beautiful. As soon as we got in our room there was a knock on our door to see if everything was alright and asked if we needed anything. After our party, we came back to the hotel and my family all gathered around the outdoor fireplace and enjoyed being together - it made for a wonderful memory. The outdoor patio closed at 11:00 pm and we asked the staff if it was alright if we hanged out a little longer. They were so friendly and said that since we were quite we were more than welcome to stay and they were happy to see us enjoying the space. Upon check out the staff were just as friendly and helpful as they had been the entire stay. I totally recommend this hotel for all!!!