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“Ahhhh...okay.” 3 of 5 stars
Review of TownePlace Suites Gaithersburg

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TownePlace Suites Gaithersburg
2.5 of 5 Hotel   |   212 Perry Parkway, Gaithersburg, MD 20877   |  
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Ranked #10 of 15 Hotels in Gaithersburg
GreenLeadersPlatinum level
Roseville, California
Top Contributor
71 reviews 71 reviews
16 hotel reviews
Reviews in 29 cities Reviews in 29 cities
34 helpful votes 34 helpful votes
“Ahhhh...okay.”
3 of 5 stars Reviewed May 11, 2012

I like staying in suites. In this case we stayed in a 2 bedroom suite, but found it a bit cramped and small. This hotel struck me as tired and in need of work. Our room was situated next to the elevator, which provided for a lot of mechanical/people noise. The AC unit in our room had such a high pitched squeal that we went the night without it (which resulted in a warm room). This suite had signs of water damage in the ceiling, and just looked used up. The beds both squeaked on their springs like a cheap bed at a no-tell motel.

On the up side, the staff was very courteous, engaging and friendly. They were understanding and helpful when it came to permitting a late check-out brought on by a rescheduled flight.

Room Tip: Do not get rooms around #125/#126 (or 225/226, on up the floors). Too close to elevators, which make...
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  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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56 reviews from our community

Traveler rating
    14
    24
    7
    6
    5
See reviews for
22
4
6
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • German first
  • Any
English first
delhi
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 25, 2012

Since 2 years all the 730 days they served the same breakfast, neither a change is expected in future. Stay here for a week, you will be dead bored with the breakfast served, same old grocery stuff you get in wall mart, giant or anywhere similar.

Room Tip: You can definitely find better hotels in the same price range around.
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  • Stayed January 2012, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WashDCHotels, Owner and Management Representative at TownePlace Suites Gaithersburg, responded to this review, May 3, 2012
Hello tripavanonym,

We appreciate you taking the time to write a review of your stay at our hotel.

We are sorry to hear that you have been less than impressed with our breakfast offerings. Unfortunately due to brand standards and the physical constraints of the building we aren’t able to provide as extensive of a breakfast as other hotels. Additionally all of our guest suites come equipped with a full kitchen which allows our guests to prepare whatever kind of breakfast they would like fresh at their convenience.

We hope that you have been comfortable during the course of your stay and that everything else has been to your liking.

Sincerely,
The TownePlace Suites Gaithersburg Team
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Smyrna, DE
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 19, 2012

We only stayed for one night and we needed a two bedroom suite (or two separate rooms). This is good choice and it is pretty clean. The fridge, microwave and all the decoration furnitures might be outdated and old but they are all clean. Staff are very helpful too. Mattress was a little bit old though.

  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 2, 2012 via mobile

So shocked at the great quality of the room especially for the price! Only $69 for the night and the room came with a full kitchen, couch seating area and a super nice bathroom. The place was spotless and I am VERY PICKY when it comes to this. I've stayed in hotels two and three times this price that weren't nearly as nice. And the staff were courteous, professional and helpful. I would definitely go back.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nipiotrowska, Manager at TownePlace Suites Gaithersburg, responded to this review, February 3, 2012
Hello Tralalala10,
Thanks so much for your review! We are very pleased that you enjoyed your stay at the TownePlace Suites Marriott in Gaithersburg, we hope that next time you’re in the area you choose to stay with us!
Kindly,
TownePlace Suites Gaithersburg
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
D.C. Metro (Maryland side)
Top Contributor
51 reviews 51 reviews
15 hotel reviews
Reviews in 25 cities Reviews in 25 cities
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed December 21, 2011

I have stayed at this hotel many nights and have found almost all of the staff very helpful and friendly. They seem to really be on their game towards making me and my wife feel like the top priority.

The Good - The amenities. There is a small fitness room with three machines and a stack of free weights, there is a small putting green ( not the greatest but something to kill time), there is free cookies every night @ 7pm and free coffee, tea, and hot chocolate throughout the day.

The Great - I have to go with the service. The front desk clerk "Sonny" has made this stop in gaithersburg an 8/10 instead of a 6/10. It seems whatever we need he or one of the other staff members comes through for us. The maid service is friendly and thorough and keep the place clean throughout the campus.

Why to Avoid - The free continental breakfast is pretty bad. While it is true they don't have to do anything, if they are going to do something, at least get it right. Pre wrapped danish or muffins, that do not taste that good, cereal in a variety box, a pint of milk, a bottle of OJ, some choices of fruit ( bananas, apples, oranges). Just comes across very underwhelming. Also the business center computer seems to always be in use by people playing games and is rarely free for use. They do have wifi in the rooms but the security of using a public wifi isnt the greatest. The beds were also hard and springs were poking me in the back as I slept.

Overall i would recommend this to a friend or relative and hope they continue their great service. Those who have read my other reviews know that is one thing I am very picky about and this staff, for the most part, has lived up to my expectations.

Room Tip: Do not pick a room near the stairwell, you will hear every knock and bang of the door and people run...
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  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nipiotrowska, Manager at TownePlace Suites Gaithersburg, responded to this review, February 3, 2012
Hello blewjaye,
Thanks for taking the time to post a review on TripAdvisor about TownPlace Suites Gaithersburg; we use this as a valuable tool in improving our services. We are pleased to hear that we lived up to your expectations, our team works very hard on making each guest feel welcome and accommodating any way possible. Please note that we are an extended stay hotel, not full service thus we do not offer continental breakfast but rather a “Grab-And-Go” breakfast buffet of pastries, juices and whole fruit. We hope that next time you’re in the Gaithersburg area, you choose to stay with us!
Kindly,
TownePlace Suites Team!
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Bellefonte, Pennsylvania
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 17, 2011

This is the worst place I have ever stayed. We guaranteed our reservation with a CC knowing we would be here very late. When we arrived at 1:30am (and very tired!) the front desk clerk said that she could not check us in for 20 minutes due to the computer updating for the night. She said she didn't know if we were coming, so she started her report. So then 20 minutes later, she still couldn't but went ahead and "unofficially" checked us in. She gave us a key and we went to our room. When we opened the door, the bed was unmade, there was food everywhere, a hard hat in the closet. Just a filthy room. We went back to the office and she gave us another room. So disappointing. No liner for the ice bucket (eww). No plastic cups. (Had to use glass ones that did not look clean at all!) Enough said...

Room Tip: Get another hotel.
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  • Stayed December 2011, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nipiotrowska, Manager at TownePlace Suites Gaithersburg, responded to this review, February 3, 2012
Dear CJL,
First and foremost, we apologize for your unpleasant experience at our extended stay hotel. As a frequent traveler myself, there is a certain expectation we hold hotels to upon check in and room appearance. Unfortunately, it was not met in your instance. Please know that this was an isolated incident and have brought this to the attention of the General Manager.
Despite your experience, we hope that have another opportunity in serving you!
Kindly,
TownePlace Suites Gaithersburg
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Buffalo, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 18, 2011

I chose this hotel for the good price and galley kitchen, but expected so-so quality. I'm happy to say that the staff was exceedingly friendly and helpful, the room was very nice (with a great comfortable bed), and the continental breakfast was far better than I expected. I will definitely stay here again when I'm in town.

  • Stayed October 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nipiotrowska, Manager at TownePlace Suites Gaithersburg, responded to this review, October 24, 2011
Hello Cathy R,

We’re happy to hear that TownePlace Suites exceeded your expectations! Thank you for recommending us to other travelers on TripAdvisor. We hope to see you back again soon!

Kindly,
TownePlace Suites Team!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites Gaithersburg

Address: 212 Perry Parkway, Gaithersburg, MD 20877
Location: United States > Maryland > Gaithersburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#2 Green Hotel in Gaithersburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — TownePlace Suites Gaithersburg 2.5*
Number of rooms: 91
Official Description (provided by the hotel):
Our extended-stay hotel in Gaithersburg, an all-suites hotel designed for the busy traveler, features spacious layouts with luxurious bedding and full kitchens that include a refrigerator, microwave, dishwasher and stove top. Start your morning with a complimentary copy of USA Today from the lobby and a workout in our 24-hour fitness center. Keep hunger at bay with our 24-hour convenience market. And stay connected with free wireless Internet. Other amenities at our Gaithersburg, MD hotel include BBQ, daily housekeeping and complimentary local phone calls. When traveling to the DC area, TownePlace Suites Gaithersburg offers comfort, convenience and a friendly staff. ... more   less 
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Also Known As:
Towneplace Suites Gaithersburg Hotel Gaithersburg
Gaithersburg Towneplace Suites

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