I have stayed at this hotel many nights and have found almost all of the staff very helpful and friendly. They seem to really be on their game towards making me and my wife feel like the top priority.
The Good - The amenities. There is a small fitness room with three machines and a stack of free weights, there is a small putting green ( not the greatest but something to kill time), there is free cookies every night @ 7pm and free coffee, tea, and hot chocolate throughout the day.
The Great - I have to go with the service. The front desk clerk "Sonny" has made this stop in gaithersburg an 8/10 instead of a 6/10. It seems whatever we need he or one of the other staff members comes through for us. The maid service is friendly and thorough and keep the place clean throughout the campus.
Why to Avoid - The free continental breakfast is pretty bad. While it is true they don't have to do anything, if they are going to do something, at least get it right. Pre wrapped danish or muffins, that do not taste that good, cereal in a variety box, a pint of milk, a bottle of OJ, some choices of fruit ( bananas, apples, oranges). Just comes across very underwhelming. Also the business center computer seems to always be in use by people playing games and is rarely free for use. They do have wifi in the rooms but the security of using a public wifi isnt the greatest. The beds were also hard and springs were poking me in the back as I slept.
Overall i would recommend this to a friend or relative and hope they continue their great service. Those who have read my other reviews know that is one thing I am very picky about and this staff, for the most part, has lived up to my expectations.
Do not pick a room near the stairwell, you will hear every knock and bang of the door and people run...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thanks for taking the time to post a review on TripAdvisor about TownPlace Suites Gaithersburg; we use this as a valuable tool in improving our services. We are pleased to hear that we lived up to your expectations, our team works very hard on making each guest feel welcome and accommodating any way possible. Please note that we are an extended stay hotel, not full service thus we do not offer continental breakfast but rather a “Grab-And-Go” breakfast buffet of pastries, juices and whole fruit. We hope that next time you’re in the Gaithersburg area, you choose to stay with us!
TownePlace Suites Team!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.