We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great hotel stay, problem with bartender.” 5 of 5 stars
Review of Gaithersburg Marriott Washingtonian Center

Save Saved
You added Gaithersburg Marriott Washingtonian Center to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Gaithersburg Marriott Washingtonian Center
3.5 of 5 Hotel   |   9751 Washingtonian Boulevard, Gaithersburg, MD 20878   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Price
3-Night Stays: Save 15%
Ranked #4 of 15 hotels in Gaithersburg
Baltimore, Maryland
1 review
“Great hotel stay, problem with bartender.”
5 of 5 stars Reviewed November 2, 2013

Hotel room was great, food was excellent in the restaurant. Problem was with the bar. I was over charged 3 drinks and spoken to rudely by the female bartender while the male bartender just stood and watched. The women had a foul mouth with what was obviously regular customers because they didn't mind. I was called "honey" by the long haired women who I think was in charge. She did nothing to stop the vulgar conversation. To bad after all of the new renovations they didn't find good help. This wouldn't deter me from staying at the hotel but I will not return to the restaurant.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay-AGM, Manager at Gaithersburg Marriott Washingtonian Center, responded to this review, November 4, 2013
Thank you for taking the time to share your comments on TripAdvisor. I'm glad you enjoyed the hotel but was saddened to learn of your experience with our bar staff. I would like to speak with you more about this incident. Please feel free to reach out to me at the hotel at 301-590-0044, at your convenience so I can make sure to address this appropriately.

Thank you,
Jay Lefkowitz
Director of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

161 people have reviewed this hotel

Traveler rating
    62
    68
    23
    6
    2
See reviews for
44
22
12
63
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Williamsburg, Virginia
Top Contributor
151 reviews 151 reviews
67 hotel reviews
Reviews in 67 cities Reviews in 67 cities
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed November 2, 2013

This is a pretty average Marriot. I was here for 3 days for a workshop. The rooms were clean and the staff friendly. The furniture and TV were what you would expect. Below average in room coffee. Good security. There are computers and free WiFi in the lobby. Free parking. The mall area adjacent to the property is handy and has a movie theater and some decent restaurants that aren't too expensive. The property is quite attractive with a short lake walk available. The food in their own restaurant was average with medium prices. The catered breakfasts and lunches for our meeting were below average with stale bagels and grocery store quality sweet rolls. It is next to the Interstate highway but noise from that or the hallway did not seem to be an issue.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay-AGM, Manager at Gaithersburg Marriott Washingtonian Center, responded to this review, November 4, 2013
Thank you for sharing your feedback about your recent stay. I'm glad you enjoyed most of our hotel and am sorry to hear about the concerns regarding the meeting room food. I would like to discuss further with you so I can learn of the details to make sure this is addressed appropriately. Please feel free to reach out to me at the hotel at 301-590-0044.

Regards,
Jay Lefkowitz
Director of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middletown, New Jersey
Top Contributor
89 reviews 89 reviews
30 hotel reviews
Reviews in 37 cities Reviews in 37 cities
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed October 25, 2013

I have been visiting this hotel since the Rio next door was being constructed, a few+ years. Fifteen yrs ago, our daughter moved to the area and we used this hotel for her wedding room blocks and a hospitality suite for our guests. We have since stayed here off and on over the years and watched the area grow. This past weekend we were visiting and stayed for two evenings. On this visit we first took notice that the restaurant had been renovated, but I have no idea when, since we often arrive late and leave early. Despite renovations, basically nothing has changed. The friendly reception and service is the same, the beds still rate among the most comfortable. This very hotel is the one of the reasons we stay in Marriotts. The ability to walk around the "lake" for exercise, convenience of the entertainment center, cineplex, and restaurants only add to the location of this hotel.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay-AGM, Manager at Gaithersburg Marriott Washingtonian Center, responded to this review, October 28, 2013
It's so nice to hear how our hotel has been able to be a part of your lives over the years. Stories like yours are why it is our pleasure to serve our guests. Our new restaurant, The Bench, opened this past Spring along with our newly renovated lobby/greatroom and new Lakeside Ballroom. We're thrilled with the new space and I'm glad that you enjoyed it on your recent visit. We'll see you next time you're in Gaithersburg!

Jay Lefkowitz
Director of Operations
Gaithersburg Marriott Washingtonian Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new jersey
Top Contributor
57 reviews 57 reviews
9 hotel reviews
Reviews in 22 cities Reviews in 22 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed October 24, 2013

We recently spent 2 nights at this Marriott for a family wedding. From the time of arrival - til departure we were treated graciously! The faciltly is very large, with meeting/venue rooms (we did not use or see the interior of these). Our room was on the 6th floor, parking lot view. IF you can...get a lake front...the view is nicer, but don't pay extra...not really worth it for the time you are in your room! We had adjoining rooms with my elderly mother, which worked out great. We had a king, and she had 2 queens. The queen room was slightly cramped and didn't have an ottoman, but did have a comfy desk chair and lounging chair as did the king. The bed was comfy. At this facilty you are linked to the Washingtonian Center, which is great asset! You can walk to several restaruants, Target, Dick's, Kohls along with several smaller shops! It is an easy walk with just a few steps to navigate. My 90 year old mother was able to handle it! In warmer weather there are "swan" boats to rent on the lake and a mini-train riding around. The area is offices, with many condo buildings around. I felt very safe here, even walking home from Target late at night! The motel has breakfast - we opted for the buffett...$18.95 and it had omletes and waffles made to order.... an off-the-menu omlete was $14.95 without juice or coffee or meat!! Overall this was a great place to stay. IF ever in the area again I would stay here.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay-AGM, Manager at Gaithersburg Marriott Washingtonian Center, responded to this review, October 28, 2013
Thank you for posting your feedback about the Gaithersburg Marriott Washingtonian Center on TripAdivsor. It's always nice to hear when we exceed our guests expectatoins. I'm thrilled to hear you enjoyed our newly revamped breakfast buffet on the weekend. We're proud of it as well and plan to continue to add new items to our weekend breakfast! I hope you'll come back to see the enhancements!

Thanks!
Jay Lefkowitz
Director of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montgomery, Alabama
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 18, 2013

I've stayed here a couple of years for an annual meeting. The hotel staff was VERY accommodating, even helping me get my new smart phone synced to their wi-fi. The restaurant is fine, although the breakfast buffet left me a little lighter in the pocket book. Meeting room facilities are comfortable, and the AV technician was A+. Of course, everything is within walking distance of shops, movies, and other restaurants, not to mention the walking track outside around the lake. If you're in the area, you can find less expensive accommodations, but if you're looking for a good meeting place, I highly recommend this location.

Room Tip: Ask for a view of the lake, but higher than the 3rd floor.
See more room tips
  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay-AGM, Manager at Gaithersburg Marriott Washingtonian Center, responded to this review, October 21, 2013
Thank you for posting your feedback on TripAdvisor. I'm happy to hear that our staff was able to exceed your expectations. We'll look forward to seeing you on your next visit to the area.

Regards,
Jay Lefkowitz
Director of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 15, 2013

Stayed here for the weekend of a friends wedding. Hotel management assured my friends the hotel bar would stay open for the wedding party as an after party until 1am. This became an integral part of the wedding festivities based on there assurances. Do to some misunderstanding with someone in the bar, the bar manager; Janice Allen, decided that she was going to close the bar at 11:15pm and kicked the entire wedding party out of the bar (over 30 people) for no other reason we could tell besides she wanted to go home. My friends being the good spirited people they are then brought beers out onto a patio attached to the hotel so their friends could continue to enjoy the company of one another in a respectful and quiet manner. This was again to much for the hotel staff. They insinuated that they felt "threatened" by the wedding party and called in security to menace the bride and grooms family. The wedding party then proceeded to a hotel room and received not a single noise complaint (to give you an idea of the "rowdy" "threatening" behavior of this group of people who just wanted to celebrate). I would never travel to this hotel again for any reason. I am seriously considering moving my business out of the Marriott chain all together. If they find this type of rude, deceitful and unprofessional behavior acceptable from their employees it begs the question of where else their staffing is falling short.

I also found the hotel overpriced in all respects for the level of cleanliness, quality of food, and amenities. This hotel is at best a good roadside motel and they might consider hourly rates as that is about all the hotel is good for. I weep for the traveller that is stuck in this hotel run by this soul less group of unhappy monsters.

Room Tip: Stay at another hotel for a good room.
See more room tips
  • Stayed October 2013, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay-AGM, Manager at Gaithersburg Marriott Washingtonian Center, responded to this review, October 17, 2013
Mr. Zimbric - I appreciate your speaking with me earlier in the week and appreciate your feedback. As stated during our phone call, I'm happy to discuss this manner with you and have completed the follow up items you requested. Should you have any additional concerns, please do not hesitate to contact me at the hotel at 301-590-0044.

Regards,
Jay Lefkowitz
Director of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 14, 2013

I love the location of this hotel. It is right on the Washingtonian Lake and all you have to do is round the corner of the hotel and voila! There are shops, restaurants, and a movie theater. I accompanied my husband to MD. He was on a business trip, so I loved staying here and having so much to entertain myself. The hotel itself is very nice as well. We were very comfortable in our room and when I asked for extra conditioner, they gave me 3 extra conditioners along with extra shampoo and body wash. There workout room is great too. Great equipment and a bowl of apples...I thought that was a nice touch :)

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay-AGM, Manager at Gaithersburg Marriott Washingtonian Center, responded to this review, October 15, 2013
Thanks for sharing your review of the Gaithersburg Marriott on TripAdvisor. I'm glad to hear that you enjoyed our location and the amenities that the hotel has to offer. We'll look forward to seeing you again soon on your next trip to Gaithersburg!

Jay Lefkowitz
Director of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Gaithersburg Marriott Washingtonian Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Gaithersburg Marriott Washingtonian Center

Address: 9751 Washingtonian Boulevard, Gaithersburg, MD 20878
Phone Number:
Location: United States > Maryland > Gaithersburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#3 Business Hotel in Gaithersburg
#4 Family Hotel in Gaithersburg
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Gaithersburg Marriott Washingtonian Center 3.5*
Official Description (provided by the hotel):
Gaithersburg Marriott Washingtonian Center offers convenient lodging near the I-270 business corridor and Washington DC. This hotel is 100% smoke-free and is ideal for business and leisure travelers. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Expedia, Marriott, Orbitz, Priceline, Tingo, Travelocity, BookingOdigeoWL, Hotels.com and Venere so you can book your Gaithersburg Marriott Washingtonian Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Gaithersburg Marriott Washingtonian Hotel Gaithersburg
Marriott Gaithersburg

Owners: What's your side of the story?

If you own or manage Gaithersburg Marriott Washingtonian Center, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.