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“Rude and deceitful staff” 1 of 5 stars
Review of Gaithersburg Marriott Washingtonian Center

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Gaithersburg Marriott Washingtonian Center
3.5 of 5 Hotel   |   9751 Washingtonian Boulevard, Gaithersburg, MD 20878   |  
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Ranked #4 of 15 hotels in Gaithersburg
Brooklyn, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Rude and deceitful staff”
1 of 5 stars Reviewed October 15, 2013

Stayed here for the weekend of a friends wedding. Hotel management assured my friends the hotel bar would stay open for the wedding party as an after party until 1am. This became an integral part of the wedding festivities based on there assurances. Do to some misunderstanding with someone in the bar, the bar manager; Janice Allen, decided that she was going to close the bar at 11:15pm and kicked the entire wedding party out of the bar (over 30 people) for no other reason we could tell besides she wanted to go home. My friends being the good spirited people they are then brought beers out onto a patio attached to the hotel so their friends could continue to enjoy the company of one another in a respectful and quiet manner. This was again to much for the hotel staff. They insinuated that they felt "threatened" by the wedding party and called in security to menace the bride and grooms family. The wedding party then proceeded to a hotel room and received not a single noise complaint (to give you an idea of the "rowdy" "threatening" behavior of this group of people who just wanted to celebrate). I would never travel to this hotel again for any reason. I am seriously considering moving my business out of the Marriott chain all together. If they find this type of rude, deceitful and unprofessional behavior acceptable from their employees it begs the question of where else their staffing is falling short.

I also found the hotel overpriced in all respects for the level of cleanliness, quality of food, and amenities. This hotel is at best a good roadside motel and they might consider hourly rates as that is about all the hotel is good for. I weep for the traveller that is stuck in this hotel run by this soul less group of unhappy monsters.

Room Tip: Stay at another hotel for a good room.
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  • Stayed October 2013, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay-AGM, Manager at Gaithersburg Marriott Washingtonian Center, responded to this review, October 17, 2013
Mr. Zimbric - I appreciate your speaking with me earlier in the week and appreciate your feedback. As stated during our phone call, I'm happy to discuss this manner with you and have completed the follow up items you requested. Should you have any additional concerns, please do not hesitate to contact me at the hotel at 301-590-0044.

Regards,
Jay Lefkowitz
Director of Hotel Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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166 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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English first
San Antonio, Texas
Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 14, 2013

I love the location of this hotel. It is right on the Washingtonian Lake and all you have to do is round the corner of the hotel and voila! There are shops, restaurants, and a movie theater. I accompanied my husband to MD. He was on a business trip, so I loved staying here and having so much to entertain myself. The hotel itself is very nice as well. We were very comfortable in our room and when I asked for extra conditioner, they gave me 3 extra conditioners along with extra shampoo and body wash. There workout room is great too. Great equipment and a bowl of apples...I thought that was a nice touch :)

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay-AGM, Manager at Gaithersburg Marriott Washingtonian Center, responded to this review, October 15, 2013
Thanks for sharing your review of the Gaithersburg Marriott on TripAdvisor. I'm glad to hear that you enjoyed our location and the amenities that the hotel has to offer. We'll look forward to seeing you again soon on your next trip to Gaithersburg!

Jay Lefkowitz
Director of Hotel Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed October 14, 2013

We made the mistake of having our wedding guests stay at this hotel. We were told by multiple staff that the hotel bar would stay open until 1am and longer if they had a lot of people at the bar. The miserable restaurant manager called last call at 11:15 and kicked out a packed bar because she obviously just wanted to go home. We also weren't allowed to bring our own wine to the outside patio. Not to mention a drunk local regular who was harassing everyone.
The hotel also refused to let us take a look at one of the hotel rooms prior to booking.

Stayed October 2013
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay-AGM, Manager at Gaithersburg Marriott Washingtonian Center, responded to this review, October 15, 2013
I'm sorry to hear about your experience. I'd be happy to discuss details and to review your concerns with you. Please feel free to contact me at the hotel at 301-590-0044.

Jay Lefkowitz
Director of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Macomb, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 4, 2013

I stayed at this hotel on a business trip. Excellent hotel, clean, however, as I entered the shower their was no rough surface on the floor of the tub, I slipped and injured myself. Not seriously, bruises and a fractured tail bone (per my doctor). The next morning I went to the front desk and told of them of the problem. I asked for a bath mat to be put in the shower. I was told it would be done. Oh well....not done. Not only that but the front desk person I spoke to never even asked me if I was ok.
I would have asked for a Manager, but we were in a hurry to get to the airport and I did not want to miss my plane.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay-AGM, Manager at Gaithersburg Marriott Washingtonian Center, responded to this review, October 5, 2013
Thank you for taking the time to share your experience about your stay with us. I'm sorry to hear about the incident you described and would be happy to discuss it further with you. Please feel free to contact me at the hotel at 301-590-0044 at any time. I hope you feel better soon.

Jay Lefkowitz
Director of Hotel Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, PA
Senior Contributor
29 reviews 29 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed October 3, 2013 via mobile

Stayed here for more than 30 nights during the Spring, and I have to say, for the price paid, it probably was one of my top 5 Marriott experiences ever. Everything is newly updated - from top to bottom. Food good, gym good, rooms fresh, concierge lounge wonderful (especially Maria!!), free parking, complimentary shuttle to the Metro, overall excellent service from EVERYONE, and a nice location with the many dining and shopping options of the Rio Center within a short walk. There is even a more extensive health club facility at the Center with a great lap swimming pool (you have to pay $20 to use it - it would be nice if Marriott would bring back the free vouchers they once had for their guests to go over there). You really can't go wrong at this property if you get a reasonable rate.

Stayed April 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay-AGM, Manager at Gaithersburg Marriott Washingtonian Center, responded to this review, October 5, 2013
Thank you for taking the time to post a review on TripAdvisor about your recent stay with us at the Marriott Gaithersburg Washingtonian Center. I'm happy to hear you enjoyed your stay and that our staff exceeded your expectations. I'll make sure to share your feedback with Maria and the rest of the team. We'll look forward to seeing you again soon.

Jay Lefkowitz
Director of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
baltimore, md
Top Contributor
53 reviews 53 reviews
50 hotel reviews
Reviews in 41 cities Reviews in 41 cities
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed September 26, 2013 via mobile

One of my favorite marriotts. Concierge level is awesome, staff are friendly, rooms are clean and modern. Gym is small but modern and nice. Food at restaurant is good and they have a great cable package. It's attached to rio shopping center which is fantastic. Food options are chains which aren't my favorite but the shopping and movie theater are great.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay-AGM, Manager at Gaithersburg Marriott Washingtonian Center, responded to this review, September 28, 2013
Thanks so much for posting about your stay with us at the Marriott Gaithersburg Washingtonian Center. It's so great to hear that you enjoyed your stay. I'll look forward to seeing you on your next trip to the area.

Jay Lefkowitz
Director of Hotel Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wausau, Wisconsin
Top Contributor
83 reviews 83 reviews
18 hotel reviews
Reviews in 38 cities Reviews in 38 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed September 5, 2013

We loved our stay. We paid only $99 and had a large room overlooking the lake. The restaurant was perfect and we sat outside looking at the lake. We then walked around the board walk and listened to music and finally had our dinner at one of the many restaurants. This is a perfect spot for the traveler to get of the road and relax and unwind. It is a hidden gem as we have stopped on our way traveling in this area and not found this place before. Note the breakfast buffet will a little pricy is great with omelets, salmon and much more.

Room Tip: A high floor facing the lake!
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay-AGM, Manager at Gaithersburg Marriott Washingtonian Center, responded to this review, September 7, 2013
Thanks for posting about your recent stay with us at the Gaithersburg Marriott. It's nice to hear stories how our guests enjoy the area and the amenities of the lake side patio on The Bench. Make sure to stop by again now that the weather's so nice!

Thanks again! Safe travels.

Jay Lefkowitz
Director of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gaithersburg Marriott Washingtonian Center

Address: 9751 Washingtonian Boulevard, Gaithersburg, MD 20878
Phone Number:
Location: United States > Maryland > Gaithersburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#3 Family Hotel in Gaithersburg
#3 Business Hotel in Gaithersburg
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Gaithersburg Marriott Washingtonian Center 3.5*
Official Description (provided by the hotel):
Blending both style and elegance, the Gaithersburg Marriott Washingtonian Center hotel is the ideal gathering place for families and business travelers alike. Conveniently located amidst the suburbs of Washington, D.C., This distinctive hotel's Gaithersburg, MD location puts guests near many popular businesses, including the Department of Energy, Lockheed Martin, NIST and the FDA, while surrounding them with the many historic sites and national monuments found in and around Washington, D.C. Overlooking a picturesque lake, the hotel's impressive accommodations in Gaithersburg feature rich bedding ensembles, Plug-In panels for easy connectivity, premium movie channels and Enhanced High-Speed Internet access. Boasting over 9,000 square feet of high-tech event space, our hotel is an ideal choice for corporate meetings and grand social events. Our Gaithersburg hotel's restaurant features indoor and outdoor dining and guests are within walking distance of the Rio Entertainment Complex. ... more   less 
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Also Known As:
Gaithersburg Marriott Washingtonian Hotel Gaithersburg
Marriott Gaithersburg

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