The front desk staff are all friendly and helpful. They really seemed eager to please, for example, checking me in early and finding a good room. The Benches restaurant is very good; I ate breakfast and lunch there. The service was good and the food quality was very good. There was a wide selection of food available. The room was spacious and the bed and pillows were fantastic! Ask for a Lake View room but if you have a road side room which overlooks the freeway/parking lot, the rooms are soundproofed so it's not a concern. I loved the fact that the windows could open. The hotel is close to the Rio Centre where there are great restaurants and shops, as well as a lovely walk around a lake.