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Gaithersburg Marriott Washingtonian Center: Traveler Reviews

3.5 of 5
9751 Washingtonian Boulevard, Gaithersburg, MD 20878
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Gaithersburg Marriott Washingtonian Center
Ranked #5 of 14 hotels in Gaithersburg
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97 reviews from our community

    Trip type
Traveler rating
    36
    40
    17
    3
    1
Date Rating
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
“Great Stay!”
5 of 5 stars Reviewed September 11, 2012

We stayed at this hotel for 2 nights because we wanted to be close to shopping and restaurants. It was great. Had a 3rd floor room facing 270 with no road noise at all. Hotel staff was great! Room very clean and spacious.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask sas12715 about Gaithersburg Marriott Washingtonian Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay-AGM, Manager at Gaithersburg Marriott Washingtonian Center, responded to this review
September 12, 2012
Thank you for the great comments about your stay. I appreicate your taking the time to share them on TripAdvisor. I will also make sure to share the sentiments with our team to celebrate!

I look forward to welcoming you on your next trip to Gaithersburg.

Jay Lefkowitz
Director of Hotel Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, Colorado
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
“Solid Hotel in the Midst of Excellent Food and Retail”
4 of 5 stars Reviewed September 7, 2012

The Gaithersburg Marriott provided an excellent stay with helpful staff, a comfortable room, and -best of all - great access to numerous restaurants with a variety of cuisine just moments away on foot. Oddly, this Marriott is located in an area well away from the Nation's capital, with no major landmark employer nearby, a legacy of a relationship with the local Sodexho office just down the street.

Despite its location being odd relative to local major offices, staying at the Marriott, my bed was comfortable, my room was comfortable, in the lobby is starbucks coffee, and frankly an overpriced hotel restaurant. I am not sure why anyone would patronize the in-house establishment with so many high quality dining options nearby.

The water pressure was nice in the morning, and while the room service menu is small, both the breakfast and dinner I ordered at different times over my stay were pretty good, and little more exhorbitant than a trip to the restaurant down stairs would have been.

On that note, one thing future travellers should note: this property has an awful habit of making follow up calls for room service. I call, i ask for pillows. Someone knocks on my door and brings me pillows. I get a call 10 or 15 minutes later asking if I got my pillows. I call, I ask for breakfast. Someone brings my breakfast 30 or 40 minutes later. Some time after that, someone calls to ask if I got my breakfast and I like it.

I am sorry but it was just annoying! It stops the process of going about whatever else I am doing, or, in one case, woke up my 4 month old daughter. Its just unnecessary. If I don't have my pillows or breakfast, or whatever 30 minutes later, chances are I can pick up the same phone that I used to order them to repeat my request.

The reason that I really like to stay at this property is that its enough off the beaten track that prices are pretty good, but part of the larger Washingtonian Center! There are so many restaurants with a wide variety of food types, many of them good, plus great shopping just a few minutes away. And, while the fitness center itself is kind of small, the hotel backs up to the Washingtonian center's man-made lake, which includes a walking trail all of the way around, great for walking or jogging when the weather was decent.

All in all, I would call the room a good value, and a pretty good sleep, and except for the annoying repeat calls, and the unaccountably high lobby restaurant prices, its a great place to stay in a few weeks when I need to come back!

Room Tip: Ask for a room away from the elevators. The 2-hallway spoke design of the floors sometimes means th...
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  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay-AGM, Manager at Gaithersburg Marriott Washingtonian Center, responded to this review
September 10, 2012
Thank you for the detailed feedback from your recent stay. I'm happy to hear that you enjoyed the area and all of the amenities the hotel and Washingtonian Center have to offer. I certainly agree that it's a great hidden gem in Maryland. I appreciate your comments about the amount of follow up. While we want to ensure satisfaction by contacting our guests while in the hotel, I understand the need for balance during the stay and will use your comments as we continue in our on-the-job training for our Associates.

Best regards and again, thank you.
Jay Lefkowitz
Director of Hotel Operations
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Washington, DC
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Disappointing...”
3 of 5 stars Reviewed August 26, 2012

This is the second time I've stayed at this property this summer. Different room same problem: the rooms aren't cleaned properly, particularly in the bathrooms. Between a tub that doesn't drain properly and to a shower curtain with obvious black marks and smudges. This property is a basic 3 star with dire need of a new cleaning staff. If you have the option stay at the neighboring Marriott Courtyard neighborhood property.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay-AGM, Manager at Gaithersburg Marriott Washingtonian Center, responded to this review
August 29, 2012
Thank you for your feedback. I appreicate your taking the time to share the comments. I will make sure to use this as a training opportunity for our Housekeeping team to ensure that rooms are properly addressed between guests. If you'd like to share any additional feedback about your stay, please feel free to contact me directly at the hotel 301-590-0044. I hope that you will allow us to serve you again in the future.

Regards,
Jay Lefkowitz
Director of Hotel Operations
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Warsaw, New York
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
“Very nice hotel & area”
4 of 5 stars Reviewed August 25, 2012

My family just stayed at this hotel yesterday and really liked it. The room was clean, the staff was very helpful, and the area was great. It's very close to a lot of restaurants and stores. I would have given this hotel an "excellent" except for one thing, and that was the pool. In the printed material it said that it was open until 11PM, then there was a handwritten note on the same page that said it was open until 10PM, but when my sister called the front desk they said that it was only open until 8PM. To top it off, when we tried again in the morning, we couldn't even find the darn pool! If you don't care about a pool, this is a really great hotel. If you are looking for a lot of swimming, either look elsewehere or be prepared for some crazy hours!

Room Tip: Ask for a room that looks out onto the lake.
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask rjd21 about Gaithersburg Marriott Washingtonian Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wintergreen, Virginia
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
“So, So Marriott”
3 of 5 stars Reviewed August 22, 2012

Most of my stays at Marriott's have been very good. However, this particular one is right next to I-270 and, even staying on the 7th floor, we could still hear the road noise. We were confirmed with a King Size bed and when we got there none were available. The air conditioning was barely operating and the room was humid. Also, the dining room food was lousy and expensive. On the positive, very comfortable beds, nice workout room and bar.

Room Tip: Rooms on the lake side close to the theater buildings are quieter and have a better view. Also, avo...
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  • Stayed August 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask LuBabe about Gaithersburg Marriott Washingtonian Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jay-AGM, Manager at Gaithersburg Marriott Washingtonian Center, responded to this review
August 23, 2012
Thank you for your feedback. I'm glad you found our beds comfortable and apologize for the inconvenience of your preferred bed type not being...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
 
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Additional Information about Gaithersburg Marriott Washingtonian Center

Also Known As:
Gaithersburg Marriott Washingtonian Hotel Gaithersburg
Gaithersburg Marriott Washingtonian Hotel
Marriott Gaithersburg
Gaithersburg Marriott
Address: 9751 Washingtonian Boulevard, Gaithersburg, MD 20878
Phone Number:
Region: United States > Maryland > Gaithersburg
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#4 Family Hotels in Gaithersburg
#5 Business Hotels in Gaithersburg
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Gaithersburg Marriott Washingtonian Center offers convenient lodging near the I-270 business corridor and Washington DC. This hotel is 100% smoke-free and is ideal for business and leisure travelers. ... more   less 
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