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“Check-in Service went above and beyond.” 5 of 5 stars
Review of Holiday Inn Gaithersburg

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Holiday Inn Gaithersburg
3.0 of 5 Hotel   |   2 Montgomery Village Ave, Intersection of Rte 355 & Montgomery, Gaithersburg, MD 20879   |  
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Ranked #3 of 15 Hotels in Gaithersburg
GreenLeadersGold level
Harwood, Maryland
1 review
“Check-in Service went above and beyond.”
5 of 5 stars Reviewed September 17, 2013

I work in the area and was concerned about the commute on 9/11 so I decided to stay over closer to work. Barack Sam was the "Assistant Guest Service Manager" at the counter. There was a line and he was very polite and never rushed the person he was helping.
Upon my turn he noticed that I had just turned 40 the day prior from my drivers license. During the course of registration a few more things were mentioned referring to a tough couple of weeks for me. Instead of giving me just a normal room he upgraded me to the Penthouse. He also took my bags and escorted me himself to the 8th floor. He also included 2 free drink tickets. He did not have to do this but it really made an impact. The Penthouse had an amazing Shower Room, Sauna, Seating Area, etc. I will be staying at this Holiday Inn again even if it's not in the Penthouse.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIGaithersburg, General Manager at Holiday Inn Gaithersburg, responded to this review, September 24, 2013
Thank you for your nice comments and the review of our hotel. We will be sure to share your comments with Barack Sam. We will also share your review with our entire team here at the hotel. We look forward to serving you in the future and wish you safe travels! Thanks again!

Melvin Nichols
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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243 reviews from our community

Traveler rating
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    21
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Maryland
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 9, 2013

The Holiday Inn in Gaithersburg could use a little sprucing up. The room and the rest of the premises were clean, but a little worn. The service was prompt and courteous. The breakfast buffet was about average, and not included in the room charge as it is usually at other Holiday Inn locations where I’ve stayed. Still I would stay here again, and recommend it to friends.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellicott City, MD
Top Contributor
60 reviews 60 reviews
29 hotel reviews
Reviews in 28 cities Reviews in 28 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed September 8, 2013

My family and I stayed here for a wedding weekend. While the newly renovated king rooms were fine, there were some complaints about older double rooms not meeting Holiday Inn standards. So ask for a newly renovated room. The pool area was lovely and the staff was very friendly. In fact, I happened to check in at the same time as two busloads of other people and amidst that chaos I was still greeted with a handshake and a smile at check-in. Breakfast buffet was okay, nothing special. It is apparent that the staff wants to make your stay a good one, and there's something to be said for that.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIGaithersburg, General Manager at Holiday Inn Gaithersburg, responded to this review, September 9, 2013
Thank you for your review of your stay at our hotel and the nice comment about our courteous staff. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. We wish you safe travels!

Melvin Nichols
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington,DC Metro Area
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 3, 2013

We stayed two nights for a conference. The room looked old and shabby. Panels on the roof were loose and hanging down out of alignment. The bathroom roof started leaking the next morning when someone was taking a shower in the room upstairs. They offered to change the room but we had no time as we were on our way to the conference and came back late at night. There are two towers in this hotel, one is old and the other has been renovated. I know this because some members of our dellegation who were staying in the other tower had very well done up comfortable rooms.Another put off was that they could not give us rooms next to each other even though we checked in at the same time. Overall an average experience.

  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIGaithersburg, General Manager at Holiday Inn Gaithersburg, responded to this review, September 24, 2013
Thank you for your feedback regarding your recent visit at our hotel.

We are sincerely sorry for the issues you had during your stay. It is our goal to consistently ensure our hotel and services are superior. Your comments are important to our success, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. Your comments will be addressed and shared with our team Thanks again and we wish you safe travels!

Melvin Nichols
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Castle, Delaware
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 26, 2013

Holiday Inn Gaithersburg is an outstanding hotel. I have stayed there before and the service from check in to check out is excellent. The staff is very customer service oriented and the rooms was clean and comfortable. If I would have to give 2 thumbs up to and employee this trip it would be Mary in the café. She is very friendly and has anticipated what I needed before I asked for it. I will be staying there again my next trip down.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIGaithersburg, General Manager at Holiday Inn Gaithersburg, responded to this review, August 30, 2013
We are thrilled about our outstanding customer service that you personally received while at our hotel. Our staff absolutely loves those who choose to stay at our hotel. We want to thank you for your review, we really appreciate your kind words and we will be sure to share your review with Mary. We look forward to your next visit. Thanks again!

Melvin Nichols
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Top Contributor
134 reviews 134 reviews
36 hotel reviews
Reviews in 67 cities Reviews in 67 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed August 9, 2013

We stayed at this hotel for the 25th Infantry Division Tropic Lightning Army Reunion. It has been held at this hotel for the past several years. We always get a special hotel rate, and have never been disappointed. The hotel has a pool and hot tub, a workout center, a bar downstairs, and a restaurant upstairs. The hotel also has two internet computers you can use, and a store where you can buy souvenirs. Food was good too, as we had buffet style. Rooms were spacious and bed was comfortable. Also plenty of free parking. An excellent, excellent hotel.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIGaithersburg, General Manager at Holiday Inn Gaithersburg, responded to this review, August 13, 2013
Thank you for your nice comments and the review of our hotel. We will be sharing your review with our entire team here at the hotel. We look forward to serving you in the future and wish you all the best. Thanks again!

Safe travels,
Melvin Nichols
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Valley Stream, New York
1 review
5 of 5 stars Reviewed July 30, 2013

I'm glad to stay in this hotel for 2 nights. The room was clean and large room. I would like to praise the guest service staff Collins for being kind, friendly and accommodating. He was able to deliver 100% for what we needed during our stay. We'll definitely back to stay here in the future and will recommend this hotel to our relatives and friends.
Thanks..

Larry from New York

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Gaithersburg

Address: 2 Montgomery Village Ave, Intersection of Rte 355 & Montgomery, Gaithersburg, MD 20879
Phone Number:
Location: United States > Maryland > Gaithersburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Gaithersburg
#2 Business Hotel in Gaithersburg
#3 Green Hotel in Gaithersburg
#4 Family Hotel in Gaithersburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Gaithersburg 3*
Number of rooms: 300
Official Description (provided by the hotel):
Welcome to the Holiday Inn Gaithersburg, located in the heart of the I-270 High Tech Business Corridor northwest from the attractions of Washington, DC. Rockville, Germantown and Frederick are also nearby. IBM, Lockheed Martin, NIST, DOE and Hughes are within minutes of this Gaithersburg hotel, as are the Montgomery County Fairgrounds, Lake Forest Mall, Maryland Soccerplex, BlackRock Center for the Arts, and the Rockville and Cabin John Ice Rinks. The hotel offers free shuttle service within a 5-mile radius, including Rockville Amtrak and Shady Grove Metro stations.Corporate travelers will appreciate this Montgomery County hotel s 301 executive rooms with plenty of work space and extra amenities. All guest rooms feature free wireless & hard-wired high-speed Internet access. You'll have room to work, relax and make the most of your day! Business and leisure travelers alike will enjoy the indoor pool at our hotel. Maintain your exercise regimen in our fitness center with whirlpool and sun patio. Enjoy American cuisine at the Village Park Cafe and Kids Eat Free! When it's time to unwind, O'Malley's Irish Pub is the place to enjoy your favorite beverage and a late night snack. We are also a pet-friendly hotel! Let the staff and outstanding service at the Holiday Inn Gaithersburg make your stay a memorable experience! ... more   less 
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Also Known As:
Holiday Inn Gaithersburg Hotel Gaithersburg
Gaithersburg Holiday Inn

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