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“Ok” 3 of 5 stars
Review of Holiday Inn Gaithersburg

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Holiday Inn Gaithersburg
3.0 of 5 Hotel   |   2 Montgomery Village Ave, Intersection of Rte 355 & Montgomery, Gaithersburg, MD 20879   |  
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Ranked #3 of 15 Hotels in Gaithersburg
GreenLeadersGold level
2 reviews
1 helpful vote 1 helpful vote
“Ok”
3 of 5 stars Reviewed July 13, 2013 via mobile

Just ok nothing great nothing wonderful not too bad just okay Hskp ok maintenance ok customer service ok good location customer service could be better pool should be open longer and be allowed to have music playing

  • Stayed June 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIGaithersburg, General Manager at Holiday Inn Gaithersburg, responded to this review, July 19, 2013
Thank you for taking time to write a review of our hotel. We have taken note of your comments and will use them to improve our quality and services we offer to our guests! Thank you for staying with us.

Safe travels!

Melvin Nichols
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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256 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
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  • German first
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English first
twin cities mn
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 11, 2013

I chose this hotel based on it's location. It is right off a main highway and not far from D.C. The room was good as well as beds. The room we had faced the city street...it was rather noisy...lots of traffic. I would have liked to stay in a quieter part of the hotel next time. We did eat in the restaurant for dinner and it was good, although it did take quite some time to get our food and it was not busy. I popped my head in the pool area and it looks very nice, but did not use it.

Room Tip: Ask for a room away from noisy city street
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed July 6, 2013

This was my first time at the hotel, and I was very impressed. It is truly a fantastic hotel with friendly staff. Right from the beginning, we received a warm welcome and excellent service from Cira at the front desk. Having booked a standard room I was pleasantly surprised to be informed that I had been chosen as the Priority Club member of the day and that we were to be upgraded to one of their gorgeous suites.

The room was extremely clean and overall very nice. It featured all the amenities including a comfortable king bed, full entertainment center, walk-in shower, and sauna. Breakfast in the morning was great as well with plenty of options to choose from and great service. Many thanks to all the Holiday Inn Staff.

Lastly it was a great location being only minutes from the Shady Grove metro station into DC. I will definitely stay at this location again, if travels take me back to the area.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey, USA
Senior Contributor
48 reviews 48 reviews
13 hotel reviews
Reviews in 25 cities Reviews in 25 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 5, 2013

The Inn is located just off exit 11 of I-270 on MD 124 N. It was very easy to find and is centrally located to use as a base to explore the surrounding area. We did not use the restaurant facilities because of our schedule. We did find the staff both helpful and courteous. The room was clean. The only negitive was that the ice machine on our floor was not working during our stay (3 nights).

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIGaithersburg, General Manager at Holiday Inn Gaithersburg, responded to this review, July 15, 2013
We appreciate you taking the time to review our hotel. Thank you for sharing your nice comments about our helpful and courteous staff as well as our clean rooms. Sorry about the ice machine being down unfortunately the part was on order and for that I appologize. We look forward to your next visit!

Melvin Nichols
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hatfield, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 4, 2013

Another excellent experience at this Holiday Inn. Great staff. Thanks to all of you!!!!! Wouldn't stay anywhere else in this geographical area. Also, the bartender (Richard?) is truly a professional. The restaurant was busy, so I ordered dinner at the bar which also was full. He didn't miss a beat, no one had to wait. He performed the way a professional bartender should - always looking at customers while working to ensure they don't have to wait. Great job all!

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pigeon Forge, Tennessee
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed June 25, 2013

Hotel restaurant, O'Malleys, was a horrible restaurant. Slow service & below average food. Hotel & rooms were average. Room was kind of dingy. Room never had enough towels. Liked the bedding though. Pool area had a strong chemical smell & irritated the kids' eyes.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIGaithersburg, General Manager at Holiday Inn Gaithersburg, responded to this review, June 28, 2013
Thank you for reviewing our hotel! We apologize for the shortfall during your recent stay with us. We have taken note of your comments and will use them to improve the quality of service we offer to our guest.
Rest assured, we will address this and work diligently to rectify any unsatisfactory experiences.
We hope you will give us a chance in future.

Safe travels!
Melvin Nichols
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sharpsville, Pennsylvania, United States
Top Contributor
74 reviews 74 reviews
27 hotel reviews
Reviews in 43 cities Reviews in 43 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 18, 2013

Check in process was easy, even though they didn't know I was a priority club member at first (although I booked it on the priority club site with my number). The room was well used; although still fully functional; just looked worn. Beds and pillows were perfect. I was a bit taken back that my booked meeting room was on the 8th floor, but later found out that there was another large group in the main conference rooms that obviously took first priority since I never really talked with anyone and had to ask for my board room to be opened and had to wait for it to be setup a few minutes before my meeting started. There was also a few large groups with about 7 buses between them staying at the hotel, which slowed everything down and made everything busy.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIGaithersburg, General Manager at Holiday Inn Gaithersburg, responded to this review, June 26, 2013
Thank you for choosing to stay at our hotel and taking the time to write a review. I would like to apologize for the delay in having your meeting room open. I have addressed that with the Department Head. I would like to thank you for being a Priority Club Member and wish you safe travels. We look forward to serving you in the future.

Melvin Nichols
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Gaithersburg

Address: 2 Montgomery Village Ave, Intersection of Rte 355 & Montgomery, Gaithersburg, MD 20879
Phone Number:
Location: United States > Maryland > Gaithersburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Gaithersburg
#2 Business Hotel in Gaithersburg
#3 Green Hotel in Gaithersburg
#4 Family Hotel in Gaithersburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Gaithersburg 3*
Number of rooms: 300
Official Description (provided by the hotel):
Welcome to the Holiday Inn Gaithersburg, located in the heart of the I-270 High Tech Business Corridor northwest from the attractions of Washington, DC. Rockville, Germantown and Frederick are also nearby. IBM, Lockheed Martin, NIST, DOE and Hughes are within minutes of this Gaithersburg hotel, as are the Montgomery County Fairgrounds, Lake Forest Mall, Maryland Soccerplex, BlackRock Center for the Arts, and the Rockville and Cabin John Ice Rinks. The hotel offers free shuttle service within a 5-mile radius, including Rockville Amtrak and Shady Grove Metro stations.Corporate travelers will appreciate this Montgomery County hotel s 301 executive rooms with plenty of work space and extra amenities. All guest rooms feature free wireless & hard-wired high-speed Internet access. You'll have room to work, relax and make the most of your day! Business and leisure travelers alike will enjoy the indoor pool at our hotel. Maintain your exercise regimen in our fitness center with whirlpool and sun patio. Enjoy American cuisine at the Village Park Cafe and Kids Eat Free! When it's time to unwind, O'Malley's Irish Pub is the place to enjoy your favorite beverage and a late night snack. We are also a pet-friendly hotel! Let the staff and outstanding service at the Holiday Inn Gaithersburg make your stay a memorable experience! ... more   less 
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Also Known As:
Holiday Inn Gaithersburg Hotel Gaithersburg
Gaithersburg Holiday Inn

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