I have stayed at this hotel once a month for about the last two years. The staff has always been exceptionally attentive and helpful. The rooms I have stayed in have been well appointed, beds comfortable, temperatures adjustable to my needs and clean. Bathrooms were clean. Towels are nicely thick and absorbent. Breakfast buffet was very good.

I have stayed at the Holiday Inn in Gaithersburg, MD for the good part of 2 months while on business. The accommodations are above average, the rooms are clean and well kept, and the value is unbeatable. However, the hotel staff is what makes this hotel the place to stay when in the Gaithersburg area. The staff, especially the afternoon and evening staff managed by Isidro Alberto, is especially accommodating, very helpful, and friendly, always willing to assist with any request. The staff exemplifies the meaning of service to the customer.

Ok, this is probably one of my harder reviews because my stay was without issues but there are some concerns with the hotel as others have reviewed here and colleagues that was with had some issues ( more on this below)..........

I stayed here for 2 weeks as part of a large group attending a conference down in Bethesda, MD....so didn't have a choice of where to stay....

MY REVIEW:
As mentioned before I had a comfortable stay with no issues. As far as the hotel review itself, it is located in a suburban part of Maryland with a Costco and other shopping areas around the hotel right off the 270. There are many good restaurants ( driving distance) within the area.

Hotel is large for a Holiday Inn and found out that this is not a Holiday Inn Express which are newer and great. This is a traditional Holiday Inn so it is dated with regards to decorations and inside.....this part was evident.

Reception staff and staff in general were outstanding!! In fact (as others have reviewed) this is what made the hotel a good stay for myself. Friendly staff to include front desk to the maid's and also restaurant personnel all friendly, which is a plus.

My hotel room was located with others attending this conference, so all of our rooms were together. Room was spacious and was clean. Came with refrigerator and microwave ( don't know if this is standard since we were part of a large group). Bed was comfortable and clean and bathroom was clean with hot water and good water pressure. Room again was outdated with decor and furniture and noticed some cracks in the walls and doors......so overall they need a major renovation or update if they want to remain competative .

They had a small gym in basement which had 3 treadmills, bike and a nautilus system....ok. Tried their pub downstairs, ok food and good brews on tap. Tried their breakfast one day and was good.

Now to tell of some of the concerning reviews from my colleagues. There has been mention of bed bugs in prior reviews and it seems this is unfortunately accurate. Person I knew told management and they confirmed bed bugs were present after he had received some bites. I know bed bugs can happen even at 5 star hotels so hopefully management is doing something. I also talked to someone else in our group who had to change rooms for cockroaches......Finally there is a fire station one block down the road. depending on which part of the hotel you are on, you will hear sirens at all parts of the day/night. Ask the front desk about this as my colleague had sleep issues.

So hotel was comfortable for me and saw no bugs but I think the Hotel needs a major renovation and needs to change it's image fast with it's bed bug issue. I can't say I would recommend this hotel for my family or friends given the concern. Although my stay was a 3 have to give it a 2 given major concerns it has.

I stayed here for two weeks as I was attending a class in a nearby city. When you drive up to the hotel, the parking lot (or covered garage if you prefer) are clean, well maintained. The garage is very nice during cold weather, rain. The lobby is well-lit and clean. Front desk staff were great, nice, warm, courteous. My room, however, was not great at all. I statyed on the 7th floor and when I walked out of the elevator, the light is dimmed and hallways appear dark. The carpet appears dated. The room looked like a slight upgrade from the hall way. The bathroom had a leaky faucet, but I will say that the water pressure in the faucet and bathtub were wonderful and water became warm to hot very quickly (watch out if you have small kids). The fridge in the room was more like a freezer and froze everything. The microwave turn table did not rotate and only heated my food 1/2 way. I had to microwave several times to get the food to a decent temperature. The bathroom had missing tiles in the baseboard; this was an eyesore. Sometimes housekeeping didn't replace my coffee area with new cups. The bed was one of the most uncomfortable I've stayed in, the support in the mattress was so poor; i nearly fell to the floor when I would sit on the edge of the bed.

A few of my classmates had significant complaints. One had roaches and had to be moved to another room. Two others had visible bed bugs and one had bed bug bites all over his arms, shoulders, back, chest! This is horrible. While I don't have those complaints at this time, I'm worried that I might in a few days. Everytime I have an itch, I think its a bed bug. I have not searched the online bed-bug registry, but I heard from other classmates that this hotel listed on it several times.

Room service was great and the food in the cafe and pub weren't bad at all. However, I probably wouldn't stay here again.