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“Usual brand hotel with extra's” 4 of 5 stars
Review of Holiday Inn Gaithersburg

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Holiday Inn Gaithersburg
3.0 of 5 Hotel   |   2 Montgomery Village Ave, Intersection of Rte 355 & Montgomery, Gaithersburg, MD 20879   |  
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Ranked #3 of 15 hotels in Gaithersburg
GreenLeadersGold level
Breda, The Netherlands
Top Contributor
152 reviews 152 reviews
97 hotel reviews
Reviews in 75 cities Reviews in 75 cities
70 helpful votes 70 helpful votes
“Usual brand hotel with extra's”
4 of 5 stars Reviewed November 19, 2012

The hotel is okay for people with cars, but access to central DC is not that easy. There is a big sign on the building, but as several companies are located on the premises, the actual entrance is not so clear. There should be signs on the street towards the optimum entrance to the parking lot, plus on each door that gives entrance.The free shuttle service to NIST and the metro subway was perfect. One morning the driver had not shown up, but they arranged taxi transport instead.
The rooms are okay with good internet connections, pillows and chairs. The bathroom was a bit tiny compared to the room itself. The hallway and entrance are the opposite: quite long and not so cosy. Breakfast area good and excellent, personal service. Nice staff in general. Good gym facilities and big enough pool. Ideal for a long-term stay.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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229 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • German first
  • Any
English first
Norfolk, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 13, 2012

Nice place with a friendly staff. We stayed over a weekend. The food is generic at the restaurant/bar, but there are plenty of other places within walking distance to eat. Wireless was crawling at a very low speed until the early morning hours. They didn't serve a free breakfast in the morning either.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, PA
Top Contributor
67 reviews 67 reviews
35 hotel reviews
Reviews in 38 cities Reviews in 38 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed November 9, 2012

This hotel has a 3-star rating, but compared to other 3-stars in the Maryland suburbs of Washington, D.C., it comes up short. From the odd lobby layout, to the parking garage with half the spaces taken by some nearby auto dealer's new car inventory, to the wobbly table in the room that serves as a poor excuse for a desk to the finicky in-room WiFi, the Holiday Inn - Gaithersburg will not be my first choice for future stays.
On the plus side, the pool area is very nice & the 3-cup carafe in-room coffee maker is much better those 1-cup drip-into-the-cup kind.

Room Tip: If you plan to work in your room, request a room with a desk instead of a wobbly round table like I...
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIGaithersburg, General Manager at Holiday Inn Gaithersburg, responded to this review, November 16, 2012
Thank you for taking time to review our hotel and your recent stay. I only wish it could have been more positive. I have shared your comments with our Executive Housekeeper and Chief Engineer and the issues will be corrected. Thank you for letting me know and we wish you safe travels.

Melvin Nichols
General Manager
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New Market
1 review
5 of 5 stars Reviewed November 2, 2012

Service, Service, Service. If you want an experience where staff go out of their way to make sure you are comfortable and satisfied with your stay. From shuttle service, front desk, restaurant, pub, housekeeping or maintenance the staff of this Holiday Inn did not miss any attempt to make my stay comfortable and pleasant.

Room Tip: Staff focus completely on service.
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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HIGaithersburg, General Manager at Holiday Inn Gaithersburg, responded to this review, November 5, 2012
Thank you very much for taking the time to post a review on Tripadvisor about our service and your stay. I will be sure to share your review with the Team here at the hotel! Thanks again and we look forward to serving you again soon.

Sincerely,
The Holiday Inn Gaithersburg Team
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Brookeville, Maryland
1 review
5 of 5 stars Reviewed November 1, 2012

This is the hotel that we stay at whenever there is inclement weather, and the stay is always great. The staff is very helpful and I have had no problems with any of the other services. Definitely a great place to go and stay if in need of a hotel in Gaithersburg.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore
Contributor
16 reviews 16 reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed October 23, 2012

This place is a dump. I chose it because other holiday inns I have stayed at have been renovated and are nice. The renovation train has clearly not made its way to Gaithersburg. The furniture was 80's style and there was a huge brown stain behind my bed. The lady in the gift shop was on the phone the entire time while I was checking out and didn't even make eye contact.

At a $140 per night this was far less than a bargain.

  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIGaithersburg, General Manager at Holiday Inn Gaithersburg, responded to this review, October 31, 2012
Dear Mike H.,

Thank you for taking the time to post a review about your recent stay at our hotel. I only wish it could have been more positive.I am sincerely disappointed that your expierence did not live up to your expectations. I asuure you that our rooms are clean and maintained on a daily basis. We value your feedback and will look very closely in your areas of concern including the Gift Shop. I do hope that you will consider staying with us again so we may have a chance to show a better expereience. We wish you safe travels.

The Hoilday Inn Gaithersburg Team
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Gaithersburg, Maryland
1 review
5 of 5 stars Reviewed October 14, 2012

Everyone here truly 'gets' customer service. There is consistency across the board: front desk, catering, room service, maintenance, restaurant personnel. Staff consistently anticipates guest needs. Following a recent business presentation, some materials were left in the meeting room. The duty catering manager located, contacted me and made faxing arrangements for items that had to be received next a.m. by corporate. Thanks to that quick response, what could have been a significant logistics setback was resolved seamlessly. There's no other site in DC metro that we'd prefer using for regular business presentations. Thanks Holiday Inn Gaithersburg!!

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Gaithersburg

Address: 2 Montgomery Village Ave, Intersection of Rte 355 & Montgomery, Gaithersburg, MD 20879
Phone Number:
Location: United States > Maryland > Gaithersburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Gaithersburg
#2 Business Hotel in Gaithersburg
#3 Green Hotel in Gaithersburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Gaithersburg 3*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Gaithersburg, located in the heart of the I-270 High Tech Business Corridor northwest from the attractions of Washington, DC. Rockville, Germantown and Frederick are also nearby. IBM, Lockheed Martin, NIST, DOE and Hughes are within minutes of this Gaithersburg hotel, as are the Montgomery County Fairgrounds, Lake Forest Mall, Maryland Soccerplex, BlackRock Center for the Arts, and the Rockville and Cabin John Ice Rinks. The hotel offers free shuttle service within a 5-mile radius, including Rockville Amtrak and Shady Grove Metro stations.Corporate travelers will appreciate this Montgomery County hotel s 301 executive rooms with plenty of work space and extra amenities. All guest rooms feature free wireless & hard-wired high-speed Internet access. You'll have room to work, relax and make the most of your day! Business and leisure travelers alike will enjoy the indoor pool at our hotel. Maintain your exercise regimen in our fitness center with whirlpool and sun patio. Enjoy American cuisine at the Village Park Cafe and Kids Eat Free! When it's time to unwind, O'Malley's Irish Pub is the place to enjoy your favorite beverage and a late night snack. We are also a pet-friendly hotel! Let the staff and outstanding service at the Holiday Inn Gaithersburg make your stay a memorable experience! ... more   less 
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Also Known As:
Holiday Inn Gaithersburg Hotel Gaithersburg
Gaithersburg Holiday Inn

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