I stay at the Gaithersburg Holiday Inn a few times a year for craft weekends with girlfriends and since the hotel renovation a couple years ago, I’ve generally been pleased. I’ve had run-ins with one particular front desk staffer a few times (most unpleasant person and I often wonder why he still works there), but for the most part staff are usually pleasant and on-the-ball.
I’ll call this trip the “drip trip”. I was able to check-in a little early which was great and received my little Priority Club gift bag with water and apple (always a nice touch). I was also pleased with my room’s location on the 8th floor, really close to the elevators with no elevator noise. I was between a meeting room and another room, but I heard nary a sound from either room.
Anyway, once I entered my room I noticed I had a leaky sink (with a slow drain) and a leaky toilet, but since I liked the room’s location, I let it slide. You couldn’t spend a minute in the bathroom and not realize there was a leak, so I wondered if the maid who cleaned my room prior to or during my stay ever mentioned it to the appropriate housekeeping staff. As a hotel that prides itself on “being green”, I did bring it to the attention of the staff member who handled my check-out. My room had all the basics but my tub definitely needs a re-glaze as it was rusted near the drain. As I said, my room location was fine (and I didn’t want anyone in my room while I was not there), so I didn’t ask to be moved or anything, but IMHO the hotel is showing its age.
I ate at the pub twice (dinner on Friday and dinner on Saturday). I had the Thai Cobb Salad on Friday night – it was OK, loved the dressing though. That night I picked up from the restaurant and ate in my room. On Saturday I ate at the restaurant – had the ranch burger which was fine and done the way I like my meat – i.e. well-done. Service was OK.
I had breakfast on Saturday morning since it was free (I’m a priority club member). The buffet had the usual – pancakes, biscuits & gravy, sausage, bacon, fruit, yogurt, juices, milk – and a new addition, oatmeal with toppings.
Kudos to the hotel for its continued provision of a real gift shop. So few hotels have one lately, and the ones that do, have a tiny room with almost nothing. This is a true gift shop with souvenirs, drinks, candy etc. I realized early Saturday that I was missing an essential personal item and to my surprise, found what I needed at an affordable price. I even got service with a smile.
All in all, not a bad stay. This HI continues to be a solid performer with few frills beyond the basics. No real surprises.