I travel with my adult son who's in a wheelchair. I was able to get the favorable internet/AAA rate but had to call to arrange for an accessible room (they have 8 on the premises) as I was not able to request an accessible room online. Not only was the price a draw but the fact that the entire premises are smoke free. When we arrived they put us in a regular room and we had to go back to the front desk to get what we requested and there was no offer of compensation. Fair enough; the accessible room was adequate but there was no roll in shower or drop down bench for the bathtub. The next day when it was time for him to take a shower, I called the front desk to request a shower chair or some time of chair that could get wet (like a pool side chair). 45 minutes later and still no chair. I called again and was told a bellman would be right up with a pool chair as there was no shower chair on the premises. 20 minutes later, I went to the pool myself and grabbed a chair. I probably would stay again but if I could get a truly accessible bathroom at the same price (like most Marriott properties we've stayed in) I probably would stay there. There are two nearby delis and a grocery store but they are at an incline and I probably would not push someone in a wheelchair to them. Another reviewer talked about an odd smell and I noticed it too but cannot describe what it might be. We did not try the restaurants so no comments there.
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- Also Known As:
- Wyndham Garden Gaithersburg Hotel Gaithersburg
- Wyndham Gaithersburg
- Gaithersburg Wyndham