My husband and I selected based on price, but will return based on superior service, outstanding friendliness of staff, exceptional cleanliness of facility, and the warmly professional atmosphere.
I have never been so pleasantly surprised at a hotel. I felt at home and we are planning a return trip. Thanks to the outstanding staff!

I have traveled the world extensively over many years for my work and I have stayed in hundreds of hotels all around the world. Road warriors create a plethora of good and bad habits of hotels and their staff. For me, I can sum it up in 3 areas.

First, the service must meet my needs in terms of check-in, check-out, room comfort and other ameneties offered.

Secondly, and very importantly, the night's sleep must be sleep in a clean bed with a comfortable mattress.

Lastly, and of upmost importance, the staff MUST have a positive, honest, helpful and consistently good attitude, interlaced with humor and a desire to do their best for you.

I can say without reservation that Shady Grove Comfort Inn meets all the above criteria consistently. That is why I have booked my weekly stay with the Shady Grove Comfort Inn for the past 9 months.

Don't discount this review because I am just a reporter; I don't make the news, I just report it.

Harry Roop

Just returned from a short stay with my small dog. This is the most patient hotel staff I have ever encountered. First, I was lost on the way down to the hotel and called the staff twice. Both people--first the manager and then a staff person--were extremely kind and patient and stayed on the phone with me until I got there. Once arriving, I had questions about the area and again, the front desk was extremely helpful. The room was beautiful and clean, updated and modern, with a beautiful flat screen tv. Most of all, I appreciated that the heat/ac controls worked well and were not noisy. I was given a room at the end of the hallway, probably to accommodate my dog, so as to minimize any barking. Tuesday nights, there is a small, light buffet (cheese, wine, fruit) which was unexpected. Breakfast was sufficient. There is also a very quick shuttle service, to and from the Shady Grove Metro. Although they told me to give 15 mins. advance notice, the driver was ready to take me within a few mins. after I requested service. There is a decent gym with a few treadmills and weights. It was clean and well lit. This was by far, not only the nicest Comfort Inn I have been to, but competitive with a Hilton, which would have been twice the cost. Again, truly nice and helpful staff who also took the time to print out directions for me, after I checked out on Wed. (1.30). I would definitely stay there again.

This trip was for business in Georgetown, Washington DC and pleasure in Gaithersburg.
Rooms were comfortable and clean.
Check in, housekeeping and shuttle service to the Washington Metro Red Line were efficient and courteous.
While the location in Gaithersburg might seem distant to someone interested in the heart of Washington, the prices of the rooms and the ease of the Metro make this a significantly better choice than driving into and staying in DC itself.