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“Nice Hotel with a Good Location” 4 of 5 stars
Review of Comfort Inn Shady Grove

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Comfort Inn Shady Grove
2.5 of 5 Hotel   |   16216 Frederick Road, Gaithersburg, MD 20877   |  
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Ranked #2 of 15 Hotels in Gaithersburg
Sunset Beach, NC
Top Contributor
62 reviews 62 reviews
13 hotel reviews
Reviews in 24 cities Reviews in 24 cities
58 helpful votes 58 helpful votes
“Nice Hotel with a Good Location”
4 of 5 stars Reviewed October 23, 2012

My wife and I recently stayed here while visiting D.C. and some friends that live nearby. Our room was clean and quiet and the desk staff were very helpful. The Hotel has a free shuttle to the Shady Grove Metro station, but we opted to walk since it was only about 15 mniutes away. The Metro ride to the heart of DC is about 40 minutes.

We would stay here again if we come back to the area.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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276 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 21, 2012 via mobile

Clean hotel, Very nice and attentive staff, good breakfast with more than average selection, location is close to metro with shuttle service, rate is good for the location and value, nothing left to say just filling up the required minimum characters

Stayed October 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Chester
Top Contributor
162 reviews 162 reviews
83 hotel reviews
Reviews in 78 cities Reviews in 78 cities
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed October 18, 2012

The surrounding area of this hotel isn't great, so I was at first concerned about this hotel. The lobby and front desk are way above the normal Comfort Inn, so that was the first nice contrast. Elevator is fast. My room on the 7th floor was quiet in spite of the road noise. Constant speed fan on the AC unit helped a lot.

I slept like a baby.

The room is upscale and modern, with a nice desk area. Only gripe I have about the room is that there are no power outlets by the desk. I had to stretch the laptop cord across the bed.

I would come back here. Price is right, and the room quality is fantastic.

Room Tip: Choose a high floor
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Wales, New York
1 review
5 of 5 stars Reviewed October 11, 2012

We stayed at comfort inn here and I want to tell you . You couldnt ask for a better place to stay the staff was excellent the shuttle was great the breakfast was great and the tuesday night directors appreciation get together was awsome we will be coming back in april cant wait see you all then

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
76 reviews 76 reviews
39 hotel reviews
Reviews in 38 cities Reviews in 38 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed October 10, 2012

For our trip into Washington DC, we stayed at the end of the Red Metro line at Comfort Inn Shady Grove. The hotel is a nice, clean stay - typical Comfort Inn. We enjoyed the breakfast and there was plenty of food. We requested a full size bed but only room available had two Full size (didnt like that!) No restaurant on site but there are a few restaurants that deliver to the hotel. Location to Metro is fantastic!!

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southend-on-sea
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 10, 2012

Very pleased with our stay, staff very helpful, shuttle to metro on demand, good breakfast, good rooms fantastic bed. The only thing that stops me giving it 5 stars is the length of metro journey to Washington 40 minutes.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Scarsdale, NY
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed October 8, 2012

Who is writing these good reviews?? Don't believe it.

Our family booked connecting rooms for two nights, one king and one double. To our surprise the door connecting the two rooms was fully blocked by a sofa bed. It could open only a crack. When we called the front desk and they came up to take a look, they said they couldn’t do anything – there was no place to move the sofa. We finally moved the sofa ourselves (found a broken plastic fork underneath), opened the door, then replaced the sofa against the open door. We couldn’t have our ten year old daughter in a room by herself without access to each other.
The hotel is supposed to be smoke free. Not so. The elevator, hall and one of our rooms smelled like cigarette smoke. The front desk offered us Febreeze and Lysol. This was obviously only a temporary fix, since the smell of those products don’t last forever.
The bed was comfortable enough so we did have a good night’s sleep, but the rooms are ugly and dated. There were popcorn ceilings, vinyl wallpaper and wrinkled bed skirts. We immediately removed the bedspread – given what we’ve seen on Hotel Hell, these things are usually filthy. More modern hotels use duvet covers which they can launder between guests.
They do have nice flat screen TVs but the remove worked intermittently. There is free Wifi but the internet was slow. They offer free parking but there were spaces available. Fortunately the hotel is adjacent to a shopping center so there was parking nearby.

They offer a free breakfast but unless all you like are carbs, I’d pass. There were bagels, toast, waffles (with syrup made from high fructose corn syrup). The eggs bore no resemblance to real eggs. The fruit didn’t look too appealing. You’d probably be safe with the cereal. The coffee was terrible but there is a Dunkin Donuts next door.

The bathroom was sufficient but dated. The hot water in the shower comes out scalding hot. The toilet paper holder was broken. Ironically, the housekeepers fold the toilet paper end into a little pouch with a pleated fan. Funny how they care about this little detail but not much else. The towels were incredibly thin. The bathmat so thin that it slipped as soon as you step onto it from the shower.

Like some other reviewers said, the front desk staff is extremely nice. They were apologetic about everything, but didn’t have any solutions to the problems. They repeated tried to tell us how they've won awards. I don't know who is giving these awards and what they are judging, but don't believe it.

Room Tip: don't stay here
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  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISG, Owner at Comfort Inn Shady Grove, responded to this review, October 10, 2012
Dear Guest,

We accommodate many guests each evening, and we strive to make their stay a satisfying experience. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices.

In regards to our bedspread, you can feel assured that our bedding is cleaned on a daily basis. We triple sheet our bedding to ensure that all of our linens that come in contact with our guests have been properly cleaned. I am surprised that you mentioned our breakfast only serves carbs as we do also offer fresh fruits, yogurts, hard boiled eggs and various other healthy options. Additionally, I am sorry you did not appreciate our renovated bathrooms or updated rooms. If you look through pictures that previous guests have posted on tripadvisor of our bathroom you will note the improvements.

As you mentioned our staff does pride itself in paying attention to details. I sincerely appreciate your feedback and look forward to speaking with you personally. Please feel free to call me at (301) 330- 0023.

At Your Service,


Vira Safai, CHA
Managing Partner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Shady Grove

Address: 16216 Frederick Road, Gaithersburg, MD 20877
Phone Number:
Location: United States > Maryland > Gaithersburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Gaithersburg
#1 Family Hotel in Gaithersburg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn Shady Grove 2.5*
Number of rooms: 127
Official Description (provided by the hotel):
Seven stroy brick building with interior corridors. ... more   less 
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Also Known As:
Comfort Inn Shady Grove Hotel Gaithersburg
Shady Grove Comfort Inn
Comfort Inn Gaithersburg
Gaithersburg Comfort Inn

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