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Courtyard by Marriott Gaithersburg Washingtonian Center
3.0 of 5 Hotel   |   204 Boardwalk Place, Gaithersburg, MD 20878   |  
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Ranked #5 of 15 Hotels in Gaithersburg
chapel hill
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“A fair value”
4 of 5 stars Reviewed October 13, 2013

The hotel is nice and the water view rooms are good. I would have rated the hotel better except the TV quality was poor and grainy and the air conditioning did not seem to be working that well. The hotel staff was good. Breakfast was good though not included. The food delivered for room service was not that great. May have been better in the restaurant.

Stayed October 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYGaithersburg, Manager at Courtyard by Marriott Gaithersburg Washingtonian Center, responded to this review, October 16, 2013
Dear Valued Guest,

Thank you for sharing your feedback from your stay. We would like to invite you to share more detail with our Front Desk Manager about your experiences with your T.V. and in room air conditioner. We strive to provide high quality at all times and are sadden to hear you may have experienced another wise during your stay. You may reach out to us by calling the Front Desk Manager at (301) 354-8782. We appreciate your business and look forward to welcoming back as our guest soon.

Warmest Regards,
Gaithersburg Courtyard Management Team
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184 reviews from our community

Traveler rating
    70
    78
    19
    11
    6
See reviews for
58
27
18
69
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Huntsville, Alabama
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 7, 2013

We chose this hotel for the location and the pool. Were very disappointed when we checked in to learn that the pool is not open during the week and only open in the evenings on Friday night and on the weekends during specific hours. The breakfast is totally over priced. It is the same menu you get for free at other hotels. The rooms were clean and quiet. The staff was excellent, especially Kathleen, who was most helpful, professional and so nice during our entire stay. If the website would provide accurate information about their pool, we would have been much happier quests of the Courtyard by Marriott. Will probably not stay there again next year. Too many comparable hotels in the area with a pool that is open and breakfast.

Room Tip: Verify web site gives accurate information about amenities
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  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYGaithersburg, Manager at Courtyard by Marriott Gaithersburg Washingtonian Center, responded to this review, October 16, 2013
Dear Valued Guest,

We do apologize our pool was closed during your check-in date. We do understand this can be a major disappoint; we have taken the proper steps to ensure guest are now well informed about our pool and it being seasonal. Kathleen was cheery to hear your nice comments about her. Thank you for sharing your experience.

Warmest Regards,
Gaithersburg Courtyard Management Team
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PA
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed September 28, 2013 via mobile

We have stayed at the Marriott Washingtonian Center twice. We love this hotel. It is always clean and the hotel staff are always on their game from check in to check out. We always request a lake view room. Beautiful view of the water, just wish the balconies had chairs so we could sit outside. The beds are very comfortable. Love the fact that it is located in the Washingtonian Center, lots of shops and restaurants to choose from. Will definitely stay here again and recommend it to all.

Stayed September 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYGaithersburg, Manager at Courtyard by Marriott Gaithersburg Washingtonian Center, responded to this review, October 16, 2013
Dear Valued Guest,

We are glad you enjoy the lake view rooms with balconies; we do provide chairs for the balconies upon request per availability. We appreciate you taking the time to share your feedback. Thank you staying with us; it is our pleasure to serve you as our guest.

Warmest Regards,
Gaithersburg Courtyard Management Team
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New Jersey
Top Contributor
63 reviews 63 reviews
38 hotel reviews
Reviews in 37 cities Reviews in 37 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed September 21, 2013

Picked up a cheap night at the Courtyard from a name your price deal. Was very happy with the overall experience. Room was very clean and bed was comfortable. Bathroom had no issues, and plenty of space to move around. Definite plus was the free WiFi in the rooms. Hotel offers a buffet breakfast for $13.00. From what I could tell, that's the only breakfast within walking distance. I tried to go over to Potbelly's sandwich shop, but they do not open until 11am.

So, if your up early, you may need to drive around to find something or do the buffet. Parking is across the street in the parking garage and they do have some reserved spots. There wasn't many people in the hotel when I stayed, so I did not hear a thing and can't comment on room noise.

Hotel is located along a nice boardwalk that surrounds a pond. nice place to go out for a walk in the evening or early morning. Overall location was very convenient to both Washington DC and western Maryland. Washington center mall is a great place to spend some time and pick up any forgotten items.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYGaithersburg, Manager at Courtyard by Marriott Gaithersburg Washingtonian Center, responded to this review, October 8, 2013
Dear Valued Guest,

Thank you for sharing your experience from your stay here with us. We are ecstatic to hear your experience was one we strive for, a happy overall experience. We look forward to welcoming you back as our guest.

Warmest Regards,
Gaithersburg Courtyard Management Team
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed September 13, 2013

If you're not a business traveler who swims, or a family traveling with kids, feel free to ignore this—it's a nice hotel in a great area.
For the rest of you, even though this is an *indoor* pool, after Labor Day, it's only open during the weekend. I know, because my 4- and 8-year-old daughters and I were kicked out 2 minutes after walking into the pool area by a staff member (possibly a manager?). We'd been talking with the kids for a week prior to going, so finding out (on a rainy day) we couldn't go swimming was a bummer. Literally made my littlest one cry. Good times.

Otherwise, property is fine, lot of good shopping and restaurants nearby, a big movie theater across the street, little mini-river walk w/ paddle boats, etc.

Breakfast is a bit pricey at $14/person for the buffet ($8 for kids), but dining room service was good. As others have said, walls were on the thin side, so you can hear everyone's business.

  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYGaithersburg, Manager at Courtyard by Marriott Gaithersburg Washingtonian Center, responded to this review, October 8, 2013
Dear Valued Guest,

We sincerely would like to apologize to you and your daughters for our pool being closed during your stay. We would like to inquire further information about your experience after walking in the pool area; we invite you to reach out to our Front Desk Manager at (301) 354-8782. Thank you for taking to time to write us a review. We value your feedback.

Warmest Regards,
Gaithersburg Courtyard Management Team
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San Diego, California
Top Contributor
139 reviews 139 reviews
40 hotel reviews
Reviews in 45 cities Reviews in 45 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed September 13, 2013

I stayed this week at the Courtyard by Marriott in Gaithersburg. The property is located on a lake and part of the Washingtonian Center, therefore in an excellent location. The lobby is simple but inviting and front desk staff greet each guest as they enter the door.

The rooms are typical Courtyard style rooms. The beds are very comfortable and the air conditioning works perfectly. The desk work area has many recepticles and plenty of space for working. There is a sofa and the closet has not attached hangers. The bathroom is OK but the shampoos and soaps are quite tiny. Also the towels are small and thin (although not old). The walls are a little thin and I could hear people in the next room.

The breakfast buffet is ample and $14. Many typical choices are offered and they also have an omelet station. I had to ask several times to get coffee and no refills were offered. The place turns into a small bar in the evenings but with comfortable sofas is a nice place to enjoy a drink with a colleague. There is also a little store off the lobby with snacks and drinks.

Overall, an average to good hotel in an excellent area surrounded by the lake and shops and restaurants.

Room Tip: Try to get an end room
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  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYGaithersburg, Manager at Courtyard by Marriott Gaithersburg Washingtonian Center, responded to this review, September 24, 2013
Dear Valued Guest,

Thank you for sharing your feedback from your experience as our guest. We appreciate you giving us a guest perspective which allows us the opportunity to improve and address. We appreciate your business and thank you for choosing the Gaithersburg Courtyard.

Warmest Regards,
Gaithersburg Courtyard Management Team
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New York City, New York
1 review
2 of 5 stars Reviewed September 4, 2013

My stay was just fine, but I've been trying to get a copy of my folio for THREE WEEKS. I have had to call them four times and leave four messages. The front desk is useless. Don't expect much in the way of service here.

  • Stayed July 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYGaithersburg, Manager at Courtyard by Marriott Gaithersburg Washingtonian Center, responded to this review, September 9, 2013
Dear Valued Guest,

We sincerely apologize for the delay you experienced in request for a copy of your folio. We strive to continue exceptional guest experiences even after you check-out. Our front desk manager would like to invite you to reach out to her to ensure there are no further delays and offer you an option for you receive your folio immediately after check-out via email. Thank you for sharing your feedback. We appreciate you and hope to serve you again as our valued guest.

Warmest Regards,
Gaithersburg Courtyard Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Gaithersburg Washingtonian Center

Address: 204 Boardwalk Place, Gaithersburg, MD 20878
Location: United States > Maryland > Gaithersburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Gaithersburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Gaithersburg Washingtonian Center 3*
Number of rooms: 210
Official Description (provided by the hotel):
The Pool is seasonal; hours of operations are Friday 5pm-10pm, Saturday 10am-10pm, and Sunday 10am-10pm. The Bar/Lounge is open weekdays Monday-Thursday 5pm-10pm on the 2nd floor main lobby area. ... more   less 
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Also Known As:
Courtyard By Marriott Gaithersburg Washingtonian Hotel Gaithersburg
Courtyard Gaithersburg Washingtonian Center
Gaithersburg Marriott
Gaithersburg Courtyard

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