I had booked a room at this hotel for a planned trip at a guaranteed lower rate. Something came up causing me to cancel this booking which I cancelled immediately over two weeks before my reserved date of arrival. The deposit, or any portion of it, was not returned to my account so I called the hotel to inquire about it. I was told my $100 dollar payment would not be returned as it was forfeited as part of the advanced reservation. At the end of the reservation confirmation in small print was a sentence stating this. What an inconsiderate way to welcome a customer. What is the reason my room payment or at least a portion of it cannot be returned as they had ample time to rebook this room. Least to say I would never stay here again or refer anyone to this hotel. What a rip off. I have never heard of such a thing.