I had booked a room at this hotel for a planned trip at a guaranteed lower rate. Something came up causing me to cancel this booking which I cancelled immediately over two weeks before my reserved date of arrival. The deposit, or any portion of it, was not returned to my account so I called the hotel to inquire about it. I was told my $100 dollar payment would not be returned as it was forfeited as part of the advanced reservation. At the end of the reservation confirmation in small print was a sentence stating this. What an inconsiderate way to welcome a customer. What is the reason my room payment or at least a portion of it cannot be returned as they had ample time to rebook this room. Least to say I would never stay here again or refer anyone to this hotel. What a rip off. I have never heard of such a thing.
- Official Description (provided by the hotel):
- The Pool is seasonal; hours of operations are Friday 5pm-10pm, Saturday 10am-10pm, and Sunday 10am-10pm. The Bar/Lounge is open weekdays Monday-Thursday 5pm-10pm on the 2nd floor main lobby area. ... more less
- Reservation Options:
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- Also Known As:
- Courtyard By Marriott Gaithersburg Washingtonian Hotel Gaithersburg
- Courtyard Gaithersburg Washingtonian Center
- Gaithersburg Marriott
- Gaithersburg Courtyard