We booked a block of rooms and a meeting room here for an adoption reunion. Lee, the sales manager, was great to work with, and we felt like the rooms were an excellent value.
We were able to check in a little early and get a nice quiet room on the 2nd floor. The room itself was awesome. Only a couple oddities: the bed was positioned so that the bedroom doors couldn't close, and the TV channels were different in the living room and the bedroom. The room was in excellent condition and very comfortable.
We used the complimentary shuttle service to and from the Metro station. Going there, the driver was a few minutes late to the lobby, but no big deal. She told us to call the hotel when we were two stops away on our return to get the shuttle. I did call and was told the shuttle would come for us. However, we ended up waiting for almost an hour. Several calls were made to the hotel during that time, and we were told over and over that the driver was just running late. Our kids were tired, and we had scrambled through DC to be sure we were back by the 9:00 shuttle cut-off time. We did eventually get a ride back, but that was a bit frustrating. Had it been raining, we would have been very upset. The shuttle van itself is in poor condition, but it was a free ride.
We rented the hotel's meeting room for a pizza party one night. It worked very well, and the price was very affordable.
Our reunion group used the pool that same night, too, and it was great. Nice that there was a lifeguard, although all of us parents stayed in the pool area to watch our kids anyways.
The next night, the hotel pool was completely over-run with badly behaved preteen boys. (well over a dozen kids, appeared to be a lacrosse team) Not one single parent was in the pool area to supervise. The lifeguard was trying, but the conditions were totally unsafe for our kids to swim. Very frustrating.
We decided to go make s'mores at the nice firepit area instead. Unfortunately, the pilot light was out and maintenance never showed up (over an hour wait) to turn the firepit back on. That was disappointing.
I had asked to borrow a blender from the hotel's borrow program and was told I'd have one by the next morning. No blender ever showed up.
My husband enjoyed the hotel's complimentary breakfast every morning.
The public spaces were nicely decorated and clean.
The rooms were a real highlight.
I wish guest services had better service and follow-through.
Overall, it was a very nice stay though. We were happy with our hotel choice. Like I said, we got a very good deal on the rooms, since we booked a block. For what we paid, it was great.
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- Also Known As:
- Hyatt House Gaithersburg Hotel Gaithersburg
- Summerfield Suites Gaithersburg
- Hyatt Gaithersburg
- Gaithersburg Summerfield Suites
- Gaithersburg Hyatt
- Hyatt Summerfield Suites