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“Worse experience ever” 1 of 5 stars
Review of HYATT house Gaithersburg

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HYATT house Gaithersburg
3.0 of 5 Hotel   |   200 Skidmore Boulevard, Gaithersburg, MD 20877   |  
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Ranked #5 of 15 Hotels in Gaithersburg
Framingham, Massachusetts, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Worse experience ever”
1 of 5 stars Reviewed July 1, 2013

I booked my travel month ago through expedia, due to emergency I had to cancel my reservation I called the hotel to seek assistance and the sales director with a sarcastic tone says" what type of emergency is this that you want to cancel it 9 days in advance" and he proceed to tell me I cant help you because you booked through expedia. I felt totally harassed by his comments
he was really rude, they have the worse customer service.

  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony_Best, Manager at HYATT house Gaithersburg, responded to this review, August 6, 2013
I greatly appreciate you taking the time to share your experiences with us and we will certainly look into the situation at hand. Thank you again for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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190 reviews from our community

Traveler rating
    90
    57
    22
    9
    12
See reviews for
74
27
11
54
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • Danish first
  • English first
  • French first
  • Portuguese first
  • Any
English first
Rose Valley, Pa
Top Contributor
56 reviews 56 reviews
9 hotel reviews
Reviews in 25 cities Reviews in 25 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed June 30, 2013

We stayed for a lacrosse tournament and were not given many choices about where to stay because of a deal between the Chamber of Commerce and the hotels. Even so, HYATT house was a great place to stay with a bunch of teenage girls and their parents. The staff was patient and helpful despite many people and an obviously busy weekend. The room we stayed in was clean and well stocked. Overall worth the cost~ so convenient to have a kitchen with a large fridge and the breakfast option was also appreciated by all. Breakfast includes hot options every day. The plants around the pool and patio are very attractive and welcoming too.

Room Tip: If you stay in a two king suite, one room will have an outside view (ours was to the pool) and the o...
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony_Best, Manager at HYATT house Gaithersburg, responded to this review, August 6, 2013
Thank you for taking the time to review your recent stay with us. I am happy to see that we were able to accommodate you and your family while traveling for your lacrosse tournament. I appreciate the room tip as well. Thank you again for taking the time to review our hotel and we hope to see you again soon.
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West New York, NJ
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 23, 2013

I was in the area for business for 10 days, and picked this hotel so my 3yo daughter & babysitter felt like on vacation. While I was gone during the day, they enjoyed the outdoor pool, full breakfast, basketball court, and scooter rides thru the property. The rooms are renovated and feel very nice, modern, and clean. The staff (esp Phil) are all very nice and helpful. The location was perfect for our needs, and the rate was very reasonable for a 1 br suite with breakfast.
I hope to stay here again when I return to the area, even though I am a loyal starwood member and don't earn any points here.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony_Best, Manager at HYATT house Gaithersburg, responded to this review, August 6, 2013
Thank you for taking the time out to review your recent stay with us. I greatly appreciate your business and we hope to have you as a loyal traveler as Starwood does. I am happy that you and your daughter were able to enjoy your time in the area and at our hotel. Hope to see you again soon.
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Pittsburgh
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 23, 2013

Great stay. Best part about the Hyatt House was the wonderful staff. They were so friendly. Nice bar in the lobby, drinks reasonably price. The rooms are very spacious and the free breakfast might be the best I've had in a hotel, including an omelet station.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony_Best, Manager at HYATT house Gaithersburg, responded to this review, August 6, 2013
Thank you for writing such a wonderful review. It was nice to read your comments about the staff and your overall experience. We greatly appreciate your business and we hope to see you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
McGaheysville, Virginia, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed June 11, 2013 via mobile

As a Hyatt Diamond member, it is the little things that keeps me choosing Hyatt first. After staying in a competitive brand the night before, due to location, I was extremely pleased upon check in with the cleanliness of the hotel and the friendliness of the staff. When I made it to my room I was delighted to find a food tray and a bottle of wine waiting for me, showing their gratitude for choosing the brand. I would recommend anyone visiting Gaithersburg to chose this exceptional property, and I would give an A+ to the GM.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony_Best, Manager at HYATT house Gaithersburg, responded to this review, August 6, 2013
Thank you for your review of your recent stay. We greatly appreciate your patronage and loyalty as a Diamond member, I am happy to know that we were able to exceed your expectations. Hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phillipsburg, New Jersey
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 8, 2013

We stayed here on our weekend trip to Washington, DC. It's a short distance from the last stop on the Red line Metro. This was convenient as the parking is free on weekends.
The hotel is just about finished with a complete renovation. the breakfast room and some areas around the outdoor pool were still under construction. They don't have an indoor pool so the pool is only open from Memorial Day to Labor Day.
The breakfast room (even though not completed) is a nice place to have breakfast and you can eat out by the pool, weather permitting. It's a full breakfast not just typical fast food hotel fare. Not quite restaurant quality but next best thing and is free.
We were in a suite with full kitchen and separate bedroom. Don't know if they have other types of rooms but this place is billed as a long term stay place.
Since just renovated everything looked new or redone at least. Had only one minor problem, water flow in bathroom sink was very low, didn't matter whether other water was running or not.
They promised to fix that day. We were leaving that day so don't know if they did.
WIFI was a little tricky to get on and almost no directions available, just gave you a logon and password. Trick is you have to bring up a browser to get login page (Apple iPad and iPod).
Overall it was a great place to stay to visit DC or for anyplace in central MD.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony_Best, Manager at HYATT house Gaithersburg, responded to this review, August 6, 2013
Thank you for such a detailed review, I appreciate your positive comments. We were happy to have you and your family with us as our guest during our renovation and we hope that you will visit us again soon to experience the final product in its entirety.
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Cleveland, Ohio
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 4, 2013

We are not too fussy when it comes to travel and rooms...clean room, bathroom, clean bedding stuff like that and if there's a problem staff handles it. Our stay here was good, only problem the mattress wasn't very good. Hubby didn't notice but i did.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony_Best, Manager at HYATT house Gaithersburg, responded to this review, August 6, 2013
Thank you for reviewing your recent stay with us. I am glad that your travel basics were met while you were with us. I apologize that the bed was a bit uncomfortable but we will happily look in to this concern. Thank you for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HYATT house Gaithersburg

Address: 200 Skidmore Boulevard, Gaithersburg, MD 20877
Phone Number:
Location: United States > Maryland > Gaithersburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Gaithersburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — HYATT house Gaithersburg 3*
Number of rooms: 140
Reservation Options:
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Also Known As:
Hyatt House Gaithersburg Hotel Gaithersburg
Summerfield Suites Gaithersburg
Hyatt Gaithersburg
Gaithersburg Hyatt
Gaithersburg Summerfield Suites
Hyatt Summerfield Suites

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