My family and I were looking for a decent hotel near the Metro for our DC trip and we booked with the Hyatt House. On Sat we checked in and were told that they did not have the type of room we booked because of overbooking. I was then told we were upgraded as if we were being treated very well by the hotel. Really? The room I booked was not available and the hotel was nice enough to give me a different room. However to compensate they did give us additional Hyatt points. Then we were told we would need to move out of the room the next day and move into the one we reserved. We get to the "upgraded" room and it had several issues such as cleanliness. The next morning when we checked out of that room, the desk clerk was surprised we were put in there. So much for the upgrade. i gave her a list of issues and said we would be back later to check into the room we reserved with all of our stuff in tow while we ventured out for the day. It took me writing a note to finally get three sets of towels, we had to go to the front desk twice to get another set for our third person. the business center was not in operation which was an inconvenience but the folks at the front desk did help by printing out the items we needed. Although the folks at the hotel tried to help, our overall stay was lackluster at best. I will not stay here again.
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- Also Known As:
- Hyatt House Gaithersburg Hotel Gaithersburg
- Summerfield Suites Gaithersburg
- Hyatt Gaithersburg
- Gaithersburg Hyatt
- Gaithersburg Summerfield Suites
- Hyatt Summerfield Suites