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“An OK Experience” 3 of 5 stars
Review of HYATT house Gaithersburg

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HYATT house Gaithersburg
3.0 of 5 Hotel   |   200 Skidmore Boulevard, Gaithersburg, MD 20877   |  
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Ranked #6 of 15 Hotels in Gaithersburg
Lewes, DE
Senior Contributor
41 reviews 41 reviews
25 hotel reviews
Reviews in 29 cities Reviews in 29 cities
27 helpful votes 27 helpful votes
“An OK Experience”
3 of 5 stars Reviewed March 22, 2013

I guess I expected a little more out of Hyatt. The layout of the property is a great idea, but I felt they fell a little short on details. Our 2 bedroom suite was adequate, but not anything exceptional. One bathroom's toilet ran all night. The deadbolt on the main door did not work. The exterior of the property was fairly shabby in some spots. The noise from the basketball court would be an issue at night. We only had the noise in the daytime. The check-in staff was very helpful and friendly, however when we called the "house host" to request a shower cap and full-size coffee maker we were told it would be best if we came and got the items. I didn't mind, but not what I expected to hear from a Hyatt property.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony_Best, General Manager at HYATT house Gaithersburg, responded to this review, April 15, 2013
Dear Guest,

I'm sorry to hear that your stay was just "An OK Experience", Hyatt house Gaithersburg strive to meet each and one of our guest's statisfactory standards. Unfortunately, we are not a full service hotel so we do not provide room service. However, one of the Guest Service Agent will be more than happy to assit with your needs at any hours for your convenience. Thank you for choosing HYATT house and we hope you will give us another chance on your next trip.


Warm Regards,

Sandra Stulen
General Manager
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186 reviews from our community

Traveler rating
    88
    55
    22
    9
    12
See reviews for
73
26
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52
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • Danish first
  • English first
  • French first
  • Portuguese first
  • Any
English first
Carmel, Indiana, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 2, 2013

I have been coming here for over 7 years and this hotel has reached a great new level of service. The staff especially (Phil ) are great. The rooms are recently renovated and it conveniently located to the metro and surrounding cities so for seeing the sites it is a great choice. They are renovating the main eating area and it looks to be another great improvement. When you stay there make sure you ask for Phil, he will make sure to help make your stay enjoyable. Whatever you wanted to do, eat, or see he can help.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony_Best, General Manager at HYATT house Gaithersburg, responded to this review, April 15, 2013
Dear Steve,

Thank you for your review! I am glad you and the staff got along during your time here. I love hearing stories from guests when associates go above and beyond to meet and exceed your expectations as a traveler. There are many options for hotels and Hyatt house gaithersburg truly appreciate your loyaty. See you on your next trip!

Many thanks,

Sandra Stulen
General Manager
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hindman ky
1 review
4 of 5 stars Reviewed March 1, 2013

Great place to stay. The rooms have all benn renovated and the service is great. Phil is the man. He simply does a great job and the Hyatt should be grateful they have him. Our compnay stays here primarily because of our relationship with him.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony_Best, Manager at HYATT house Gaithersburg, responded to this review, August 6, 2013
I will happily share this with Phil and I appreciate you and your companies patronage of the hotel. Thank you for such a wonderful review and such amazing comments for Phil.
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On The Road
Top Contributor
110 reviews 110 reviews
84 hotel reviews
Reviews in 62 cities Reviews in 62 cities
184 helpful votes 184 helpful votes
5 of 5 stars Reviewed February 28, 2013

This is a great property in suburban/metro DC.

This is an exterior entry property, so if that is something that you don't care for - don't stay here.

I don't mind exterior entry hotels, especially for really short stays. (1-2 nights)

The rooms are fantastic, updated, clean, well maintained and very modern.

A two room suite is fantastic for a stay where one person gets to sleep in...but the other has to get up and head out to work. That was the situation - my wife and I were in. She slept in, I got ready and headed out to work.

The property is well landscaped, and beautifully maintained.

The breakfast area is a little cramped - not the best set up, but it works. Also there aren't a lot of tables - so when the property is booked at or near capacity, I bet it is crazy in that area in the morning!

I would definitely stay here again, it is a very nice property!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony_Best, General Manager at HYATT house Gaithersburg, responded to this review, April 15, 2013
Dear Guest,

I am delighted that you enjoyed your stay and the room were up to your statisfactory. We look forward to having you stay with us again soon.

Many thanks,
Sandra Stulen
General Manager
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Arlington, Texas
Senior Contributor
28 reviews 28 reviews
27 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 27, 2013

I booked several Project Teams with the Hyatt House Gaithersburg from August 19 - November 9, 2012. Paula my sales contact was awesome and was very personable. She was every quick to response to emails request when at times came daily marked urgent with additions or changes to reservations. I hope to work with Paula again very soon! She is an asset to the hotel and sales staff!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony_Best, Manager at HYATT house Gaithersburg, responded to this review, August 6, 2013
Thank you for booking your project rooms with us, we greatly appreciate your business and loyalty. I am happy that Paula was able to assist you, I will be happy to share your comments with her. Thank you again and we hope to see you again soon.
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Raleigh, North Carolina
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 23, 2013

I truly enjoyed my stay at this hotel. The staff were very friendly and responsive. Checkin and checkout was a breeze. The rooms were very comfortable and plenty of room. Keep in mind it's more like a mini suite with a sleeping area separate from the living area. The mini kitchen had all one needed including microwave, refrigerator, small stove, sink, etc. There was the typical in room coffee available. The breakfast, which was included, was fine. Nothing fancy but it served its purpose and plenty of coffee as well. I certainly liked the free wifi included. Many other large chains can learn from this as this is one of the most important amenities for the business traveler. All in all it was a pleasant stay and would certainly recommend this hotel for any business traveler.

Room Tip: Try to get a first floor room. Since all the door are outside, including the steps, it's best t...
See more room tips
  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony_Best, Manager at HYATT house Gaithersburg, responded to this review, August 6, 2013
Thank you for such a wonderful review of your recent stay. I am pleased that we were able to accommodate you with a quick check-in/out and that you found the room to be comfortable. I am very happy to know that you will recommend us to fellow travelers. Thank you again and we hope to see you again soon.
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Albany, New York
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 23, 2013

This is a fine hotel staff are friendly and you're only 1.3 miles to Metro into Washington, DC!!
There is a mall with couple of miles with all of the usual Chain Restuarants so something for everyone.

Room Tip: There are no elevators so get ready to walk stairs our room was on third floor and you access it fro...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony_Best, Manager at HYATT house Gaithersburg, responded to this review, August 6, 2013
Thank you for you review of your recent stay. I appreciate you positive remarks regarding our location and amenities. For your next stay please request a first floor suite and we would be happy to accommodate you so that an elevator is not need.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HYATT house Gaithersburg

Address: 200 Skidmore Boulevard, Gaithersburg, MD 20877
Phone Number:
Location: United States > Maryland > Gaithersburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Gaithersburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — HYATT house Gaithersburg 3*
Number of rooms: 140
Reservation Options:
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Also Known As:
Hyatt House Gaithersburg Hotel Gaithersburg
Summerfield Suites Gaithersburg
Hyatt Gaithersburg
Gaithersburg Hyatt
Gaithersburg Summerfield Suites
Hyatt Summerfield Suites

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