This hotel was great. We stayed for one night for my boyfriends birthday. It was great to have all of the space and it was a beautiful and very clean suite. The double door room with plush king sized bed and "granite" counter kitchen was an added perk and when we checked in the staff was extremely nice. And then, there were the stink bugs...
When we came back from dinner they were everywhere. On the bed. In all of the windows. On the walls. In the kitchen. We removed 20 + in about 15 minutes and another 10 not too long after. We understand it's stink bug season, but the amount was excessive. After calling the front desk, they sent the House Keeping Manager to the room to remove more, but we told him at that point we had removed most of them but more should be done to keep them out of guest rooms. We were promptly told "they can't hurt you" with an attitude, and we promptly asked if they would like sleeping with bugs and he said "NO" and pretty much left doing nothing but leaving a bad attitude and saying there was nothing they could do to control it and it was out of the companies hands.
The next morning at breakfast, we met again and while he said good morning and how are you with a smile, it couldn't make up for the way he responded to our complaint the night before. Overall, a good experience and I might stay again...but sometime when my room isn't crawling with stink bugs.
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- Also Known As:
- Hyatt House Gaithersburg Hotel Gaithersburg
- Summerfield Suites Gaithersburg
- Hyatt Gaithersburg
- Gaithersburg Hyatt
- Gaithersburg Summerfield Suites
- Hyatt Summerfield Suites