I just walked in the door from a dinner with a group of 8. We did make reservations which were held on a credit card. 3 of our group arrived and got seated as the other 5 were delayed. Upon arriving and checking in with reception the lady knew where the remainder of our group was and asked a man to seat us. He looked at us and walked right passed us, came around and did the same thing. I had to call a person already seated to come and get us.
Food: cheese was good. All of us agreed the spinach cheese was the best. The regular cheddar had to much of a beer flavoring. I had a salad. It was good but I wasn't given a dressing choice. I had a problem with the meat. Yes, some people might like cooking their own food and seeing it bloody and raw beforehand but I did not. I knew we had to cook it but I didn't think about the blood. I was totally turned off. We shared a s'mores, banana foster, and regular chocolate for dessert. They were all ok. Very very sweet.
Restaurant: dark and possibly romantic, bathrooms clean, customers were quiet minus two who had to much to drink at the bar. Overall clean. I did notice one girl at the bar in jean shorts and flip flops would be called upon to help set tables once in awhile. I didn't know if she was a Relative or an off the clock employee helping but it was odd.
Staff/customer service: our waiter was nice and polite but I think he could have helped a little more. 6 of our 8 had never been here before and he didn't explain things well. He didn't inform us we were to be charged per head for cheese instead of per bowl. My husband and I shared a 4 corse meal including cheese, one salad, meat, and dessert. When we got the bill we were changed extra for another person eating the cheese. We informed Him beforehand we wanted to share everything and one portion would have been fine. This also happened with the dessert. For the prices they charged they should be clearly listed or the menu done differently. We paid with tip 75.00 for two people to share what should have been a 37.00 meal for one.
I would go back BUT I would only order the cheese dish. I could do much more with the money I paid to cook my own food.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.