I've stayed in Springhill Suites before and have enjoyed them. This one is clean, comfortable, and quiet, in a nice section of Gaithersburg near the Rio and Washingtonian Center, right off of I370 and I270. I would have liked to have queen beds but the rooms at this hotel come with doubles. Breakfast was decent, but would have liked some variety with the eggs and ability to make fresh waffles. The negative with this stay was plumbing. The toilet in our room would not flush properly and would fill up with water. I alerted the front desk staff of this in the morning with the expectation that it would be repaired by the time I returned back to the room later that evening. When I got back to the room at 10:30 pm my keys would not work. Needless to say I was tired and not happy that I had to travel back down 6 flights to get my keys replaced. When I got to the front desk and described my problem, the clerk was all confused, and even insinuated that I had made reservations only for one night. After a few minutes it was finally figured out that because they could not repair the toilet (they had no one on staff during the weekend who could do this) they decided to move me to the room next door. So back upstairs I went with a new set of keys, and had to move all my belongings (and my family) from the old room to the new. But that's not the end of the story. In the morning when we flushed the toilet in the new room, the toilet again filled up and would not flush properly! And they say lightening doesn't strike twice in the same place. I might stay at this hotel again in the future, but I would hope that before that happens that management makes some effort to ensure that the plumbing in each of their rooms works properly before placing a customer into them.
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- Also Known As:
- Springhill Suites Gaithersburg Hotel Gaithersburg
- Gaithersburg Springhill Suites