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“Clean and Very Loud AC” 3 of 5 stars
Review of SpringHill Suites Gaithersburg

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SpringHill Suites Gaithersburg
3.0 of 5 Hotel   |   9715 Washingtonian Boulevard, Gaithersburg, MD 20878   |  
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Ranked #9 of 15 Hotels in Gaithersburg
Smyrna, DE
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
Reviews in 16 cities Reviews in 16 cities
5 helpful votes 5 helpful votes
“Clean and Very Loud AC”
3 of 5 stars Reviewed September 9, 2013

I second the other reviewer that the AC is extremely loud and it is right near your bed. Hotel was clean and this time we chose a second floor room so that internet connection was not a issue. There were bunch of teenager soccer players on our floor ( I saw five coming out of one room!) and they were very loud even around 9 pm. I wish the hotel can enforce some quiet time policy. Breakfast area is too small for people who wants to eat there.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ginger B, General Manager at SpringHill Suites Gaithersburg, responded to this review, September 13, 2013
Thank you for your review of the Gaithersburg Springhill Suites. Please accept our apologies for the noise level during your stay with us. We will definitely review our training regarding hotel quiet time. We are glad you enjoyed the complimentary Internet service, and hope you sampled the fresh new choices on our breakfast buffet.

Sincerely,

Ginger Bash
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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113 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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New Jersey
Top Contributor
51 reviews 51 reviews
29 hotel reviews
Reviews in 25 cities Reviews in 25 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed August 21, 2013

This Springhill Suites has been very consistent over the course of numerous visits. It's not luxurious, but it's clean, the bed is comfortable, the wifi works well (and it's free). Ask for rooms not on the highway side, RT 270 can get noisy. Breakfast is ok, they usually have fresh cut fruit, which is a plus.

Stayed August 2013, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ginger B, General Manager at SpringHill Suites Gaithersburg, responded to this review, October 9, 2013
We are pleased to know that you enjoyed our hotel. We strive for the consistent level of cleanliness and guest service. Thank you for your review, we appreciate the feedback.

Ginger Bash
General Manager
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Blairstown, New Jersey, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 11, 2013

We stayed here while visiting family. The rooms were clean, beds were so comfortable. We had a small refrigerator and microwave, also a sofa and chair in a separate area. There was also a free continental breakfast, which was very good.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ginger B, General Manager at SpringHill Suites Gaithersburg, responded to this review, October 9, 2013
We appreciate your comments regarding the cleanliness of our hotel, thank you!

Ginger Bash
General Manager
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Chicago, Illinois
Top Contributor
86 reviews 86 reviews
33 hotel reviews
Reviews in 36 cities Reviews in 36 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed August 3, 2013

I stayed at SpringHill Suites Gaithersburg for three nights during my business trip to the area. My room was clean and bed was comfortable. But the AC was loud, very LOUD! Other than that, everything was fine as an average hotel for business travelers - nothing fancy, but sufficient, including average breakfast, complimentary wi fi/internet in the room, a small fridge, and a microwave. Walking distance to shopping and great restaurants. I am not sure if I want to stay there again simply because of the loud AC.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ginger B, General Manager at SpringHill Suites Gaithersburg, responded to this review, October 9, 2013
Thanks for your review! We are happy to hear that you found our hotel clean and comfortable. Our guests always enjoy the Rio Washingtonian Center shops and wide restaurant selection. We apologize for the loud AC units, the hotel is currently in the process of replacing each sleeve to reduce noise. We hope to see you again next time you visit the area,

Ginger Bash
General Manager
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Lancaster, VA
Top Contributor
115 reviews 115 reviews
23 hotel reviews
Reviews in 56 cities Reviews in 56 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed July 31, 2013

Nice, basic suite hotel adjacent to Washingtonian Center. Rooms can be a bit small for suites, but overall a good value. A second TV for the living area would be a good addition. Very good free hot breakfast. Pool and spa area is and great for kids. We used it as a base for touring the District by car, but metro stations are very close and I would recommend using metro.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackonville, FL
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed July 24, 2013

This property was filled with rowdy kids and staffed with a really miserable desk clerk. She thought it was her job to deny us two double beds even though theynhadva room with that very characteristic. The breakfast is free and worth just that much. Really nasty buffet. I would never stay here again. Pay more and stay at the courtyard that's a few blocks away.

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  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ginger B, General Manager at SpringHill Suites Gaithersburg, responded to this review, July 26, 2013
Mr. Charles F

Thank you for writing a review about your recent stay with us and expressing your thoughts. It is regrettable that we fell short of your expectations and for that I express my apologies. I hope you will give us another chance in the future to show you how great we truly are, as your feedback will only help us improve.

I apologize again for the unfavorable impression and I truly do hope you will visit us again in the future.

Best Regards,

Ginger Bash
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 20, 2013

Day One: Stormy outside, television didn't work at about 5:30pm. Front desk simply said, "Oh that happens when it rains". My advice, switch to cable. Rain isn't an excuse for poor service at a hotel.

Day Two: Clear and hot outside, television didn't work at about 5:30pm. Front desk simply said, "That happens during a heat wave". ?????????????

I've never had this happen at a hotel.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Gaithersburg

Address: 9715 Washingtonian Boulevard, Gaithersburg, MD 20878
Phone Number:
Location: United States > Maryland > Gaithersburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 15 Hotels in Gaithersburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Gaithersburg 3*
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Also Known As:
Springhill Suites Gaithersburg Hotel Gaithersburg
Gaithersburg Springhill Suites

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