We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Bad desk personnel” 2 of 5 stars
Review of SpringHill Suites Gaithersburg

Save Saved
You added SpringHill Suites Gaithersburg to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
SpringHill Suites Gaithersburg
3.0 of 5 Hotel   |   9715 Washingtonian Boulevard, Gaithersburg, MD 20878   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Price
3-Night Stays: Save 15%
Ranked #9 of 15 hotels in Gaithersburg
Jackonville, FL
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
“Bad desk personnel”
2 of 5 stars Reviewed July 24, 2013

This property was filled with rowdy kids and staffed with a really miserable desk clerk. She thought it was her job to deny us two double beds even though theynhadva room with that very characteristic. The breakfast is free and worth just that much. Really nasty buffet. I would never stay here again. Pay more and stay at the courtyard that's a few blocks away.

Room Tip: Stay somewhere else for a good room
See more room tips
  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ginger B, General Manager at SpringHill Suites Gaithersburg, responded to this review, July 26, 2013
Mr. Charles F

Thank you for writing a review about your recent stay with us and expressing your thoughts. It is regrettable that we fell short of your expectations and for that I express my apologies. I hope you will give us another chance in the future to show you how great we truly are, as your feedback will only help us improve.

I apologize again for the unfavorable impression and I truly do hope you will visit us again in the future.

Best Regards,

Ginger Bash
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

96 people have reviewed this hotel

Traveler rating
    26
    43
    18
    7
    2
See reviews for
40
12
6
29
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
Colorado
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 20, 2013

Day One: Stormy outside, television didn't work at about 5:30pm. Front desk simply said, "Oh that happens when it rains". My advice, switch to cable. Rain isn't an excuse for poor service at a hotel.

Day Two: Clear and hot outside, television didn't work at about 5:30pm. Front desk simply said, "That happens during a heat wave". ?????????????

I've never had this happen at a hotel.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Rapids, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 14, 2013

We were in Maryland for a sports tournament about 15 minutes from this hotel. easy to access from highway but for our stay we could also navigate suburban streets for meals shopping and the sports complex. Ample dinner and shopping options at a mall/lifestyle center within less than half mile from hotel. Staff was very accommodating and helpful and even though lots of middle school athletes were in the hotel, it did not seem to be disruptive if I would have been a regular guest not with the large group. The staff seemed very familiar with handling large parties. They were extremely helpful in advance of the trip with modifying reservations due to schedule changes in our event. We booked through a third party and I would recommend working with spring hill reservations (800 number or this location either would be fine) because the other layer we had for a "group rate" seemed to be a weak link. Would definitely recommend this location.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iowa City, Iowa
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed June 19, 2013

The staff are all exceptional and try their best to solve the problems -- but there were problems in the first place: our door lock didn't work; cribs couldn't be set up. After fixing all the problems it was already 11pm and our kid got way over-tired.

Even with these problems fixed, we decided to leave next day for two other reasons: 1. the room is too small to be considered a suite -- we couldn't properly fit a crib in the living room area; 2. A/C fan is very noisy and right next to the bed -- I woke up everytime it turns on in the night.

There are three other hotels along the Washingtonian Blvd; they might be slightly more expensive, but you get what you pay for.

Finally, Maryland law requires life-guard on duty for a pool to be open. As a result, almost all hotels don't open their pool until 5 pm on weekdays.

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pinehurst, North Carolina
Senior Contributor
41 reviews 41 reviews
27 hotel reviews
Reviews in 23 cities Reviews in 23 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed May 21, 2013

Although this is called suites - the room was very cramped - bed area was large enough for the bed and two night tables. - the rest was small for sitting and working. And the bath area was a strange configertion. It was clean and comfortable. Interesting side note - older cell phones will not work in the building or in the parking lot.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lewisville, Texas
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
Reviews in 29 cities Reviews in 29 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 6, 2013

We had numerous key problems including a group of students trying to check in our room on the second night, but the staff was very nice about fixing issue. I have not staying at a Springhill in a while, the last of the Marriott's I have stayed at was a full service property, but was surprised they do not make up the sofa bed daily. I called front desk and this was a standard to just leave clean sheets. Anyway, the bedding was comfortable, the internet worked great, and the breakfast was sufficient. The location was great and I would stay here again for my purposes. I am not sensitive to noise, but if you are I would recommend asked to be on side away from highway as you can hear highway noise in room.

Room Tip: I am not sensitive to noise, but if you are I would recommend asked to be on side away from highway...
See more room tips
  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ginger B, General Manager at SpringHill Suites Gaithersburg, responded to this review, May 7, 2013
Thank you for your review, I love passing these on to the staff. Letting them know who our guests feel about our hotel. I'm happy to see that you were pleased with the Gaithersburg Springhill Suites and we hope you return.

Best Regards,

Ginger Bash
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 25, 2013

This hotel is just a few minutes off the highway, but a perfect place for someone who wants to enjoy the restaurants/shopping/bars of the Washingtonian Center. Good breakfast & perfect for a one-night stay for work.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ginger B, General Manager at SpringHill Suites Gaithersburg, responded to this review, April 26, 2013
Thank you for your review of the Gaithersburg Springhill Suites. The Washingtonian Center is a great place for our guests everything that you could possiblely need or want in a localtion, movies, several restaurants, walking trail around the lake and even a play area for children.
We hope the next time you are in the area you will choose the Gaithersburg Springhill Suites.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to SpringHill Suites Gaithersburg? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about SpringHill Suites Gaithersburg

Address: 9715 Washingtonian Boulevard, Gaithersburg, MD 20878
Phone Number:
Location: United States > Maryland > Gaithersburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 15 hotels in Gaithersburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Gaithersburg 3*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Orbitz, Expedia, Travelocity, Tingo, Despegar.com, BookingOdigeoWL, Hotels.com, Agoda and Venere so you can book your SpringHill Suites Gaithersburg reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Springhill Suites Gaithersburg Hotel Gaithersburg
Gaithersburg Springhill Suites

Owners: What's your side of the story?

If you own or manage SpringHill Suites Gaithersburg, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.