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“It's 2013...the television should work.” 2 of 5 stars
Review of SpringHill Suites Gaithersburg

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SpringHill Suites Gaithersburg
3.0 of 5 Hotel   |   9715 Washingtonian Boulevard, Gaithersburg, MD 20878   |  
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Ranked #9 of 15 hotels in Gaithersburg
Colorado
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“It's 2013...the television should work.”
2 of 5 stars Reviewed July 20, 2013

Day One: Stormy outside, television didn't work at about 5:30pm. Front desk simply said, "Oh that happens when it rains". My advice, switch to cable. Rain isn't an excuse for poor service at a hotel.

Day Two: Clear and hot outside, television didn't work at about 5:30pm. Front desk simply said, "That happens during a heat wave". ?????????????

I've never had this happen at a hotel.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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100 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Grand Rapids, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 14, 2013

We were in Maryland for a sports tournament about 15 minutes from this hotel. easy to access from highway but for our stay we could also navigate suburban streets for meals shopping and the sports complex. Ample dinner and shopping options at a mall/lifestyle center within less than half mile from hotel. Staff was very accommodating and helpful and even though lots of middle school athletes were in the hotel, it did not seem to be disruptive if I would have been a regular guest not with the large group. The staff seemed very familiar with handling large parties. They were extremely helpful in advance of the trip with modifying reservations due to schedule changes in our event. We booked through a third party and I would recommend working with spring hill reservations (800 number or this location either would be fine) because the other layer we had for a "group rate" seemed to be a weak link. Would definitely recommend this location.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iowa City, Iowa
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed June 19, 2013

The staff are all exceptional and try their best to solve the problems -- but there were problems in the first place: our door lock didn't work; cribs couldn't be set up. After fixing all the problems it was already 11pm and our kid got way over-tired.

Even with these problems fixed, we decided to leave next day for two other reasons: 1. the room is too small to be considered a suite -- we couldn't properly fit a crib in the living room area; 2. A/C fan is very noisy and right next to the bed -- I woke up everytime it turns on in the night.

There are three other hotels along the Washingtonian Blvd; they might be slightly more expensive, but you get what you pay for.

Finally, Maryland law requires life-guard on duty for a pool to be open. As a result, almost all hotels don't open their pool until 5 pm on weekdays.

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Pinehurst, North Carolina
Senior Contributor
41 reviews 41 reviews
27 hotel reviews
Reviews in 23 cities Reviews in 23 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed May 21, 2013

Although this is called suites - the room was very cramped - bed area was large enough for the bed and two night tables. - the rest was small for sitting and working. And the bath area was a strange configertion. It was clean and comfortable. Interesting side note - older cell phones will not work in the building or in the parking lot.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lewisville, Texas
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
Reviews in 29 cities Reviews in 29 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 6, 2013

We had numerous key problems including a group of students trying to check in our room on the second night, but the staff was very nice about fixing issue. I have not staying at a Springhill in a while, the last of the Marriott's I have stayed at was a full service property, but was surprised they do not make up the sofa bed daily. I called front desk and this was a standard to just leave clean sheets. Anyway, the bedding was comfortable, the internet worked great, and the breakfast was sufficient. The location was great and I would stay here again for my purposes. I am not sensitive to noise, but if you are I would recommend asked to be on side away from highway as you can hear highway noise in room.

Room Tip: I am not sensitive to noise, but if you are I would recommend asked to be on side away from highway...
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ginger B, General Manager at SpringHill Suites Gaithersburg, responded to this review, May 7, 2013
Thank you for your review, I love passing these on to the staff. Letting them know who our guests feel about our hotel. I'm happy to see that you were pleased with the Gaithersburg Springhill Suites and we hope you return.

Best Regards,

Ginger Bash
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Richmond
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 25, 2013

This hotel is just a few minutes off the highway, but a perfect place for someone who wants to enjoy the restaurants/shopping/bars of the Washingtonian Center. Good breakfast & perfect for a one-night stay for work.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ginger B, General Manager at SpringHill Suites Gaithersburg, responded to this review, April 26, 2013
Thank you for your review of the Gaithersburg Springhill Suites. The Washingtonian Center is a great place for our guests everything that you could possiblely need or want in a localtion, movies, several restaurants, walking trail around the lake and even a play area for children.
We hope the next time you are in the area you will choose the Gaithersburg Springhill Suites.
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Idaho Falls, Idaho
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 18, 2013

Stayed here on Business for pretty much a whole week. Upstairs, quiet and comfortable. Excellent breakfast - well stocked and kept tidy in spite of the multitude of obnoxious families (adults and children in pajamas) consuming everything in site. Clean grounds, quiet area, and convenient to restaurants and shopping. Stayed the next week as well. They take great care of you!

Room Tip: Do not stay in the Block of rooms adjacent the Dining area! Upstairs away from the Elevator is best.
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ginger B, General Manager at SpringHill Suites Gaithersburg, responded to this review, April 26, 2013
The staff at the Gaithersburg Springhill Suites enjoys taking care of our guests. The entire team takes pride in all aspects of the hotel, keeping the breakfast ample and fresh, the rooms clean and maintained. And of course the personal touch of genuinely caring for our guests. We hope you will return time and time again. Thank you so much for your review.
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Additional Information about SpringHill Suites Gaithersburg

Address: 9715 Washingtonian Boulevard, Gaithersburg, MD 20878
Phone Number:
Location: United States > Maryland > Gaithersburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 15 hotels in Gaithersburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Gaithersburg 3*
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Also Known As:
Springhill Suites Gaithersburg Hotel Gaithersburg
Gaithersburg Springhill Suites

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