Had a girls night at Ranazul- after reading some great reviews we were very much looking forward to the tapas. The food did not disappoint. Everything we had, especially the amazing Arepas, was delicious, but something left a bad taste in my mouth for my experience. As we were seatd, the hostesses accidentally knocked a menu into my glass of red wine, spilling the entire glass all over my (new dress, new shoes and all). i went to the bathroom, soaked, and spent the next ten minutes luckily getting it out of my dress (thank god for the material!). I came back to the table and the waiter brought me another glass of wine to replace mine... and that was it. I am aware that it was an accident, but as someone who has worked in customer service, I expected an apology, a free glass of wine... SOMETHING. But there was nothing, which disappointed me.
If you own or manage Ranazul, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.