Lets start with check in.....arrived at hotel walk in to a lady playing on her phone. When she decided to great us was very rude and short, acted as if we were bothering her rather then interested in helping us. Only question she asked was smoking or non-smoking, not how many beds, size bed, ect. Several times asked for rate and the lady flat out ignored us and while waiting for something to print went back to her phone! After waiting several minutes after documented printed lady was still playing with her phone and I had to ask her if we could get room key. She then replied rudely that she was waiting for print out so could sign and I replied that happen several minutes ago! Finally get room key then was told drive around side of building to get into your room. Now lets talk about the room......heat was turned off in the room so it was freezing cold and had a funky mildew odor. Then walk into bathroom to be greeted by a nasty sticker on the mirror explaining how many towels as well as size were in the room and would be charged if any were missing. So I took it upon myself to count the towels and did match. Called front desk once no answer, waited a few minutes called again no answer, then decided to walk to front desk to ensure not going to be charged when same rude lady asked "what do you want!" I informed her that I want to make sure not charged for any towels because numbers don't add up, she responded don't worry will note. Go back to room to look around to find pubic hair in the bath tub drain, stains on sheets on one of the beds, bloody pillows, more signs from management about charging extra money and lets not forget pipe leaking and got to listen to it drip all night. If was able to go elsewhere would have but because of situation had to stay. When checking out in morning was greeted by a very friendly young lady and informed her of the issues. She informed us that the manager was not currently available and said we could call later. We left the hotel and went to go get lunch, everything they had out for breakfast looked dried out and rotten, at which time we reviewed the bill to notice that the rude lady at night did not apply AAA discount. So in conclusion if you like to be greeted by rude people and happy to stay in a dirty room with signs all over yelling at you then this is your place!
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- Also Known As:
- Days Inn Frostburg Hotel Frostburg
- Frostburg Days Inn