My family has always enjoyed dining at Enotria for the quality of the food, nice wait staff, and comfortable atmosphere. Last night, we were terribly disappointed. My wife ordered the chicken marsala, a dish she frequently orders at other places we frequent. It was totally inedible. Just looking at the dish, you could see striations in the chicken that looked like gristle or nerves. She insisted I taste it, and I was unable to chew or swallow it. It seemed like it was microwaved to death and was hard, chewy, and otherwise unappealing. The sauce also had a heavy hand of salt and was not up to what marsala should be.
We called waitress and she took the dish back, my wife got fettucini alfredo instead and the cook brought it to the table with little comment. I felt they should have been more reactive in resolving the problem. We also noticed that the portion size was smaller than in past visits so this must be their way of controlling price increases.
We will probably return at some point but not for the chicken marsala. Carlo is always a gracious host and had he been there perhaps things would have been handled more positively. They took the chicken off our bill and charged for the fettucini instead.
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