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“Can't believe it's a State Park” 5 of 5 stars
Review of Rocky Gap Casino Resort

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Rocky Gap Casino Resort
3.0 of 5 Resort   |   16701 Lakeview Road NE, Flintstone, MD 21530 (Formerly Rocky Gap Lodge and Golf Resort)   |  
Hotel amenities
Ranked #1 of 1 Hotels in Flintstone
Wheeling WV
Senior Contributor
44 reviews 44 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
“Can't believe it's a State Park”
5 of 5 stars Reviewed March 2, 2012

Great place in the Cumberland area run by the Barcelo Resort family. The rooms are much nicer than you would expect from a State park and the restaurant is 5 star.

Room Tip: Get a lakeview room, there's no reason not to.
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  • Stayed April 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KimberlyR492, Executive Sales & Marketing Assistant at Rocky Gap Casino Resort, responded to this review, March 29, 2012
We are so glad you enjoyed your visit with us!! Please come back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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715 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (298)
Date | Rating
  • English first
  • Any
English first
Philadelphia, Pennsylvania
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed February 11, 2012 via mobile

My first time in western maryland , lake view was beautiful
Hotel restaurant was ok
Gym was ok

  • Stayed February 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lewes
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 4, 2012

WE recently made our second trip to the Rocky Gap Lodge.
It is such a nice weekend escape as a couple or for the family. Very clean and well appointed rooms. Nice views of the lake available.
Food is good. Bar is inviting, Staff is friendly and helpful. Plenty to do or not at all.
It is a great get out of the city place to go.

Room Tip: be sure to ask for a lakeview room
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  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KimberlyR492, Executive Sales & Marketing Assistant at Rocky Gap Casino Resort, responded to this review, March 29, 2012
Thank you for your wonderful comments! Please come back see us soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntersville, North Carolina
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 21, 2012

Beautiful property. We had a blast on our white water rafting excursion. The bar was a lot of fun and the staff was very helpful. This is a great place for a relaxing weekend getaway.

  • Stayed June 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 15, 2012

We were able to find a great deal for a mini-vacation and headed out. Beautiful lodge, great (and warm) indoor pool and hot tub, treadmills, and a beautiful setting. We walked around the lake and saw lovely vistas and nature at her winter best. The restaurant prices are higher than we like to pay so we brought sandwiches for bfast and lunch and drove into LaSalle (?) for dinner. The C&O Canal Museum in Cumberland is well worth the trip into town. Informative and very family friendly. Cool town to walk around also.

Room Tip: Ask for a lake view. The last time we were there we requested a free upgrade and they were able to...
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  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, Virginia
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 1, 2012

My family recently had a very poor experience at the Rocky Gap Lodge, which was a direct result of the people that work there. The lodge itself was quite nice, but about half the people seemed quite surly. It was a real shame because the other half of the service staff was pleasant and the facilities were quite nice. I had two bad experiences with the people, one rising to the level that I felt the need to speak to the hotel manager who merely apologized but did not provide any meaningful satisfaction. My spouse and the other couple we were vacationing with also had two additional bad experiences, and we were only there one day. I suspect part of the problem is that once you are on the grounds you really don’t have any other options given its remote location.

We were treated rudely by the desk staff upon check in and at check out. Our worst problem was with the poor service at the Lakeside restaurant. The server was particularly slow and inattentive at getting drinks and the food orders and, after a very long period of no food/drink refills and nobody to ask, I had to seek out a different server to ask where our food was. When our server did bring out the food there was no acknowledgment of the late food or the fact that I had to search the restaurant looking for her. She was inattentive throughout the meal. When we got the bill there was an automatic 20% gratuity added because we were a party of 6 or more. I politely asked that the gratuity be reduced to 15% because I did not think the service merited a 20% gratuity. Our server became belligerent and argumentative at the request – stomping around our table and slamming down dishes. After the manager converted the tip to 15% over the server’s protests, she exclaimed “I hope you can sleep at night” as we departed.

I have travelled all around the country for many years and I dine at restaurants frequently two to three times a week and I have never had such a bad experience. After that evening experience I felt trapped in the hotel since when it came time for breakfast the only option was the same restaurant. My family and the other family we were traveling with decided to skip breakfast and forage other food for our young children rather than go back to that restaurant. At that point all we wanted to do was check out of the hotel and be on our way. All I can say if you are thinking about staying at this hotel is good luck, enjoy the scenery, and bring your own food.

  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luthersville, Georgia
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed December 10, 2011

We stayed at Rocky Gap because we were visiting Cumberland for a dinner with a group of friends. We'd stayed before during the winter and had a very nice time. Upon arriving, it was obvious that there was a parking issue as the drive-thru portico where one would park to check in and unload luggage was marked no parking, and there were no open spaces within 100 yards. We made do. Went out to dinner, and came back around 9 PM, only to be directed to a state park lot a good half mile away, to wait in the cold for a "shuttle" for a ride to the hotel - a minivan with room for maybe 5 people. Apparently they had several big parties being hosted (not overnight guests) and all of the guest spaces had been filled by these folks. I really don't appreciate paying the rates this hotel charges in an area where many chain hotels with plenty of parking close by charge half as much. What a joke. Did the staff care? No - "sorry sir, there's nothing we can do". I was tempted to leave on the spot and refuse to pay for my room.

Room Tip: Ask if there are going to be big private parties - if there are, don't bother.
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  • Stayed December 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rocky Gap Casino Resort

Address: 16701 Lakeview Road NE, Flintstone, MD 21530 (Formerly Rocky Gap Lodge and Golf Resort)
Location: United States > Maryland > Flintstone
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Flintstone
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Rocky Gap Casino Resort 3*
Number of rooms: 200
Official Description (provided by the hotel):
A popular resort that promises cozy comfort in the woods - it is situated in the heart of Rocky Gap State Park. ... more   less 
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Also Known As:
Rocky Gap Lodge And Golf Hotel Flintstone
Rocky Gap Hotel

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