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“Poor Customer Service” 1 of 5 stars
Review of Stonehurst Inn Bed and Breakfast

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Stonehurst Inn Bed and Breakfast
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9436 Waynesboro Road, Emmitsburg, MD 21727   |  
Hotel amenities
Ranked #2 of 2 Emmitsburg B&B and Inns
1 review
4 helpful votes 4 helpful votes
“Poor Customer Service”
1 of 5 stars Reviewed August 17, 2007

I telepohoned the owner of Stonehurst Inn to inquire about his rooms, (I was looking for lodging for my Aunt and Uncle and a friend of theirs) and I found the owner to be very unfriendly and unhelpful. I asked if I could drop by and view the available rooms for the date I had requested and he told me he was very busy. Then I asked if both rooms had attached bathrooms and he replied no, only one had. I said I thought that that may be a problem and he HUNG up on me before I could get any further information from him. I was shocked. Not a B&B I want family staying in.

Stayed August 2007
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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8 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date | Rating
  • English first
  • Any
English first
A TripAdvisor Member
5 of 5 stars Reviewed March 13, 2005

Recently, I had business in the Emmitsburg, Maryland area. This bed and breakfast, The Stonehurst Inn, was not only charming, reasonably priced, roomy and very comfortable but also exemplified "service with a smile." The owner, Don Sanderson, provided truly delicious and ample breakfasts, taking my dietary needs into consideration. The room I had was beautifully appointed, as was the rest of the house. There was a pond that I could watch each morning as I prepared for my workday. What a great alternative to the standard motels that I sometimes must inhabit.

Mr. Sanderson had just the right balance between friendly interaction and allowing me privacy and peace. This B&B was a great location for my work, but even better - it was only 10 minutes from Gettysburg, PA. When I finished my research, I spent a truly informative and moving two hours taking a private tour of the battlegrounds. While the story of the Civil War was fascinating, the topography of the land was also illuminating; it helped clarify for me how the battles were fought. I highly recommend this B & B.

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Stonehurst Inn Bed and Breakfast

Address: 9436 Waynesboro Road, Emmitsburg, MD 21727
Location: United States > Maryland > Emmitsburg
Free Parking
Hotel Style:
Ranked #2 of 2 B&Bs / Inns in Emmitsburg
Number of rooms: 29
Also Known As:
Stonehurst Inn b&b
Stonehurst Hotel Emmitsburg

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