Just returned from a wedding reception and two-night stay at this facility. Although the grounds were lovely, that is where it ended. Two nights of small children running the halls into the wee hours, screaming, and playing on the elevators while the staff watched was too much. We had the misfortune being in the room next to theirs. Loud television and beds used as trampolines. When we complained directly to them, they would later open their door and shreik down the hallway. When the front desk was advised, they looked at you with blank stares. Nothing was done except to tell them "no running-don't play on the elevators".
The flowers in the hotel lobby and restaurant were dying from a lack of water. We were told they would be replaced the following Monday!
When we checked in on Friday afternoon, dishes and trays from room service were in our hallway. They were still there the following morning, even though the paper thin walls and doors allowed us to hear room service making a delivery. They had been removed by the middle of the afternoon. Additionally, dust webs were observed hanging from the air vents near the lobby elevator.
To close an outdoor swimming pool at 8 on an extremly hot day is unreal. In fact, we were chased out at 7:45 on Saturday evening. We were told we could use the indoor one, but it closed at 9.
A member of the wedding party has a handicapped daughter. When they tried to go to the dining room, the mother was informed the daughter was not attired properly. When asked what she needed to change to, she was met with no reply. Other people wearing similar clothing were being seated.
Other people in the party had problems getting into their rooms with their key cards.
This hotel was way overpriced for the value we received. I belive this facility is managed by Marriott, but is not up to their standards.
- Also Known As:
- Turf Valley Hotel Ellicott City
- Turf Valley Hotel
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