Stayed there on business..After checking in, my key would not work three times...had to return to the desk two time to finally get it right. The young front desk crew appeared more interested in their reading material (lloked like college course work) then making the customer happy.
The rooms were spacious, and clean.
The restaruant needs to take a customer service class..after checking in after a long flight, I went to eat dinner....I was told I needed a reservation....this inspite of the restaurant was 3/4's empty. I mentioned that I was a guest in the hotel and that it was Father's day...the response was like "so what".
I mentioned to the front desk and their response was the same....one would think that some tables would be set aside for hotel guests...particularly when the restaurant was nearly empty! I think their man focus is on the golf course and its' patrons....NOT the hotel guest.....will not return!
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- Also Known As:
- Turf Valley Hotel Ellicott City