I booked this hotel as a free night's stay through Wyndham Rewards for my son and his fiancee to celebrate their 4 year anniversary. What a mistake from the git go! During check-in, the desk clerk asked for a credit card for any incidental charges. The credit card was subsequently charged for the night's stay!! After verifying this through the bank, I made a phone call at midnight to try to get it recitified. I encountered a barely English speaking gentleman, who made a habit out of trying to talk over me. Subsequently this gentleman told me that he had voided the charge. A quick call to the bank this morning informed me that he had lied. Twelve hours later, we are out of town with no access to funds as they are tied up. I was told by my bank that a quick call from the hotel with an authorization code to release the funds would be all it takes to fix this "mistake". No manager on duty??? Not expected in until 2:30 !!! I have subsequently spoken to my bank, Wyndham Rewards and customer care for Knight's Inn. Apparently no one can help me except for the manager at this particular Knight's Inn, who appears to be on a hiatus. Customer Care told me that all Knight's Inns are independently owned. Big HINT to me to stay away from Knight's Inns completely!! BEWARE!! Also apparently they do not honor late check out even though they said it was ok? Four knocks on the door and two telephone calls from the front desk clerk and I was out of there 15 minutes after scheduled check out time, even after checking in at 11:30 p.m. the night prior!
- Also Known As:
- Elkton Knights Inn
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