I want to write a review just from the point of view of an experienced agent who books hotel reservations by the hundreds! I did not do a review or read anything on this property prior to me calling the hotel direct and inquiring about a reservation for a large group and also myself! I was fortunate enough to speak with front desk who was so helpful and directed me to the person I needed to speak with ASAP! Then I was fortunate enough to speak with Jean ...she answered all my questions and then some...knew the answer to distance how to get around! In this business you dont meet alot of hotel staff willing to go beyond what they have to do...but thanks in advance to the staff at this BW for a more than helpful transaction for our reservations! I am more than excited to stay at your property! Thank you.... We are using this property since we are coming in on amtrak and then leaving on a cruise and they accommodated all our travel needs!