Ryan was manning the front desk for our visit to a tiny amusement park about 20 minutes away from the hotel. We had gotten in late the night before, myself and my two teenaged boys. Iris, Breakfast Bar Manager, was quick to respond to the mammoth appetite needs of said 2 children... itself in it's own is an amazing feat! She kept the entire bar so CLEAN and full and FRESH!!!! (It's always makes me, a germaphobe, feel sooooo good to see gloves being worn!) Iris was wonderfully personable to all guests, even the super cranky lady who complained about toddlers eating and being too loud at the tables... She just may have needed a kick in the rear! Instead, Iris was pleasant, genuine and comforting to this woman as she engaged her in conversation. Vanessa, in housekeeping... Wow! all I can say is thank you so much for such obvious attention to detail. My room smelled fresh, looked well maintained and clean and the bathroom was immaculate! I slept well, thanks to you! The pool staff and laundry staff were sooooo awesome for giving two shivering boys toasty towels after their swim!!! Now, Ryan.... the icing on the cake! Talk about being to anticipate needs! Whatever I needed... directions to a pharmacy, a late check out, more shampoo... Very, very attentive, thorough and kind to all of us.... We tend to travel a bit, and it's often that my children are ignored and often go unacknowledged... However, Ryan knew just how to talk to them... and I got plenty of whining on the way home about when we will return... :) That's a good sign in my book, especially with teens!!!
Excellent pricing for the phenomenal service, attention and cleanliness! I will be back many, many times, and will recommend this to all!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
August 16, 2012
Wonderful. We are so pleased you found our folks, service, hotel and amenities so excellent in all areas. Ryan and everyone say hello. And if you do...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.