We stayed here for Thanksgiving and found the hotel very convenient. The rooms are very clean and nicely decorated. It is right on the Great Allegheny Passage bike trail and walking distance to the train station, the very interesting C&O Canal museum and downtown pedestrian area. Nice pool area and hot tub.
A few issues: breakfast both Friday & Sat. (esp. Fri. 11/23) were chaotic. Not enough chairs, people eating standing up, some items ran out. We went down at 8:45 (it closed at 9); my husband got the last hard boiled egg and last yogurt. No staff in sight to ask for help. Trash cans overflowing. We finally got a seat when someone left. Just not a pleasant experience. The lounge is set up more for esthetics than practicality - several curving couches and low tables that take up space rather than provide comfortable eating area for the large crowds.
That morning we were also awakened at 8:30 by a knock on the door from the cleaning staff. Never had that happen so early before - was very annoying as we were still in bed. There was no "Do Not Disturb" sign in the room - we later asked for one so this wouldn't happen the next day. The front desk said that the "cleaners start at 8 AM" - didn't think knocking at 8:30 was unusual, apparently.
The front desk was under-staffed. Usually only one person working or sometimes no one; had to wander around looking for help. Clerks were pleasant when found, fortunately. I wanted to give feedback at check-out when the clerk asked "was everything OK?" but she was on the phone, a customer was waiting and there was no one to give feedback to easily.
All said, we would still stay there again and it clearly is the nicest hotel in Cumberland and in a very good location.
Ask for a room facing the back (bike trail). We were given a room facing the highway in front and c...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 5, 2012
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Thank you for your review. We're glad you stayed with us at Fairfield Inn & Suites, and we appreciate your business. I'm glad you liked our rooms, pool, and hot tub. Please accept our apologies for the crowded breakfast area and busy staff. Despite the busy holiday weekend, we always strive to accommodate our guests to the best of our ability. We will work on providing more seating for the breakfast area when large crowds are expected. I appreciate your feedback. We welcome you to come and stay with us again the next time you're in Cumberland.
John Sherman, General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.