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All 3 Cumberland hotels

Fairfield Inn & Suites Cumberland: Traveler Reviews

2.5 of 5
21 North Wineow Street, Cumberland, MD 21502
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Fairfield Inn & Suites Cumberland
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Ranked #1 of 3 hotels in Cumberland
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150 reviews from our community

Traveler rating
    80
    57
    11
    2
    0
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Families
39
 
Couples
52
 
Solo
14
 
Business
22
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
“Lucky Find!”
5 of 5 stars Reviewed December 26, 2012

We were traveling to Columbus OH, but got caught in the day after Christmas snow storm and decided to give it up. The next exit had the Fairfield Inn and what a lucky find! The staff was very welcoming and helpful. The room was spacious with microwave and fridge. The bonus was the indoor pool and laundry room.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Pdxgirl817 about Fairfield Inn & Suites Cumberland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Fairfield Inn & Suites Cumberland, responded to this review
January 8, 2013
Pdxgirl817,
Thank you for writing a review about your stay with us at Fairfield Inn & Suites. We're sorry for the delay in your travels, but glad you found our hotel. I'm pleased to hear that you felt welcomed by our staff and enjoyed the indoor pool. We hope you'll have another opportunity to visit Cumberland and stay with us again.
Sincerely,
John Sherman, General Manager
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Greensburg, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Exactly what I expected!”
5 of 5 stars Reviewed December 2, 2012

I booked this hotel because it was a Marriott. After checking in, which I was able to do 4 hours EARLY, I was pleasantly surprised by the convenience of the location! I was taking my girls on the North Pole Express train ride and was so excited when the wonderful front desk clerk informed me that we could walk to the train station!

The hotel was clean, the staff friendly, and the free breakfast FANTASTIC! I would definitely recommend this hotel for anyone planning a train excursion!

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Kristineg4 about Fairfield Inn & Suites Cumberland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Fairfield Inn & Suites Cumberland, responded to this review
December 10, 2012
Kristineg4,
Thank you for your review. We're excited to hear that you stayed with us while taking your children to the nearby North Pole Express train ride. I hope you all had a wonderful time! We're pleased you enjoyed our hotel and staff, and we hope you'll plan to visit us again soon.
Sincerely,
John Sherman, General Manager
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Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Nice overall location and very clean”
4 of 5 stars Reviewed December 2, 2012 via mobile

I would recommend this hotel overall. A couple of issues are the paper thin walls (could hear both neighbors talking) and we were given no direction as to pool, fitness room, etc. by the front desk. Usually, as a Silver Elite member the staff is overly accommodating but I felt they could've cared less if we were there. There were also many empty rooms facing the back of the hotel showing the scenic surroundings so I was surprised we didn't get one of those.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Bricktamland7 about Fairfield Inn & Suites Cumberland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Fairfield Inn & Suites Cumberland, responded to this review
December 10, 2012
Bricktamland7,
Thank you for your review. We appreciate you choosing to stay with us at Fairfield Inn & Suites Cumberland. I'm glad you liked our property and recommend it to other viewers. We hope you'll have another opportunity to visit us as we look forward to providing excellent service and a warm and friendly welcoming.
Sincerely,
John Sherman, General Manager
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CABIN JOHN
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
“Nice rooms, great location, but a few problems”
4 of 5 stars Reviewed November 30, 2012

We stayed here for Thanksgiving and found the hotel very convenient. The rooms are very clean and nicely decorated. It is right on the Great Allegheny Passage bike trail and walking distance to the train station, the very interesting C&O Canal museum and downtown pedestrian area. Nice pool area and hot tub.
A few issues: breakfast both Friday & Sat. (esp. Fri. 11/23) were chaotic. Not enough chairs, people eating standing up, some items ran out. We went down at 8:45 (it closed at 9); my husband got the last hard boiled egg and last yogurt. No staff in sight to ask for help. Trash cans overflowing. We finally got a seat when someone left. Just not a pleasant experience. The lounge is set up more for esthetics than practicality - several curving couches and low tables that take up space rather than provide comfortable eating area for the large crowds.
That morning we were also awakened at 8:30 by a knock on the door from the cleaning staff. Never had that happen so early before - was very annoying as we were still in bed. There was no "Do Not Disturb" sign in the room - we later asked for one so this wouldn't happen the next day. The front desk said that the "cleaners start at 8 AM" - didn't think knocking at 8:30 was unusual, apparently.
The front desk was under-staffed. Usually only one person working or sometimes no one; had to wander around looking for help. Clerks were pleasant when found, fortunately. I wanted to give feedback at check-out when the clerk asked "was everything OK?" but she was on the phone, a customer was waiting and there was no one to give feedback to easily.
All said, we would still stay there again and it clearly is the nicest hotel in Cumberland and in a very good location.

Room Tip: Ask for a room facing the back (bike trail). We were given a room facing the highway in front and c...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 4 more reviews by lesbaldy for Cumberland
Ask lesbaldy about Fairfield Inn & Suites Cumberland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Fairfield Inn & Suites Cumberland, responded to this review
December 5, 2012
lesbaldy,
Thank you for your review. We're glad you stayed with us at Fairfield Inn & Suites, and we appreciate your business. I'm glad you liked our rooms, pool, and hot tub. Please accept our apologies for the crowded breakfast area and busy staff. Despite the busy holiday weekend, we always strive to accommodate our guests to the best of our ability. We will work on providing more seating for the breakfast area when large crowds are expected. I appreciate your feedback. We welcome you to come and stay with us again the next time you're in Cumberland.
Sincerely,
John Sherman, General Manager
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Chicago, Illinois
Senior Contributor
49 reviews 49 reviews
30 hotel reviews
Reviews in 32 cities Reviews in 32 cities
34 helpful votes 34 helpful votes
“nice stop”
5 of 5 stars Reviewed November 29, 2012

Very nice looks like new Fairfield, located just of the interstate. A nice bright, clean comfortable room, with a complete breakfast. The staff was very professional and friendly. Although we arrived in the dark, we found that there were many shops and restaurants with in a short walking distance. There was some road construction in the area, so pay attention to the signs while driving back to the interstate. Would stay again for sure.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask 220ord about Fairfield Inn & Suites Cumberland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Fairfield Inn & Suites Cumberland, responded to this review
December 5, 2012
220ord,
Thank you for your review. We appreciate you choosing to stay with us at Fairfield Inn & Suites. I'm glad you liked our clean, comfortable hotel and surrounding area. We hope you'll have another opportunity to visit us the next time you travel through Cumberland.

Sincerely,
John Sherman, General Manager
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Fairfield Inn & Suites Cumberland
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Additional Information about Fairfield Inn & Suites Cumberland

Also Known As:
Fairfield Inn & Suites Cumberland Hotel
Fairfield Inn And Suites Cumberland
Fairfield Inn & Suites Cumberland Hotel Cumberland
Address: 21 North Wineow Street, Cumberland, MD 21502
Phone Number:
Region: United States > Maryland > Cumberland
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in Cumberland
Price Range: $$
Hotel Class:2.5 star (2.5*)
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