Although there was nothing exceptional about the breakfast, the room was nice and roomy and the bed/pillows were comfortable. The staff was nice but they did not go above and beyond by any means. I would not hesitate to stay here again. One disappointment worth clarifying is that I apply for a state government rate, but the agent at the counter told me that they had no available rooms remaining at that rate. So I had to pay for the standard room rate while on government business. I know that the parking lot was not overcrowded with vehicles, so they may need to open up more rooms for state government business travelers, but I did not bother talking to the manager about the issue. I'm hoping next time I come to the area, which is likely, I get a better experience with the service on the rate I will pay. In the past, if something like this occurred, the reservationist would upgrade me to a nicer room while paying the standard rate. And this is how you get top marks by me. Overall, a great place to stay though. Enjoy your visit to Cumberland!
If you are traveling with any kind of discount program, be sure to call ahead as they were booked fo...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 16, 2012
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Thank you for your review. We're glad you chose to stay with us at Fairfield Inn & Suites Cumberland. I'm glad you found our property to be a great place to stay, and I'm pleased you enjoyed Cumberland. It's unfortunate that your special rate was not available at the time of your visit. We hope there will be another opportunity for you to stay with us and the special rate will be available then.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.