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“Wonderful service” 5 of 5 stars
Review of Fairfield Inn & Suites Cumberland

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Fairfield Inn & Suites Cumberland
2.5 of 5 Hotel   |   21 North Wineow Street, Cumberland, MD 21502   |  
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Ranked #1 of 3 Hotels in Cumberland
Baltimore, Maryland
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
“Wonderful service”
5 of 5 stars Reviewed November 28, 2012

This was one of the most nicest hotels I've ever stayed in!!! I truly loved it!! The rooms were clean and fresh. The clerks at the front desk were vey nice and very helpful. We also had a great view of the city from our window. The pool was clean and well kept. My family and I truly enjoyed ourselves.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Fairfield Inn & Suites Cumberland, responded to this review, December 5, 2012
Deja L,
Thank you for your kind review. We're delighted to hear that you and your family really enjoyed your stay with us at Fairfield Inn & Suites. It's great to know that we are one of the nicest hotels you've ever stayed in, and we hope you'll plan to visit us again. We look forward to your return.
Sincerely,
John Sherman, General Manager
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287 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Columbus, Ohio
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 20, 2012

Good value, good location, 2-3 blocks from the downtown pedestrian mall and right at the rail trail/canal. Fairly new property in excellent condition. Breakfast was fine, staff were friendly. A little complicated to get to/from.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Fairfield Inn & Suites Cumberland, responded to this review, November 27, 2012
MrYod,
Thank you for your review. We're delighted you chose to stay with us at Fairfield Inn & Suites. I'm glad you liked our property and found it to be of good value! Please come and see us again the next time you visit Cumberland.
Sincerely,
John Sherman, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Top Contributor
61 reviews 61 reviews
29 hotel reviews
Reviews in 33 cities Reviews in 33 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 10, 2012

Although there was nothing exceptional about the breakfast, the room was nice and roomy and the bed/pillows were comfortable. The staff was nice but they did not go above and beyond by any means. I would not hesitate to stay here again. One disappointment worth clarifying is that I apply for a state government rate, but the agent at the counter told me that they had no available rooms remaining at that rate. So I had to pay for the standard room rate while on government business. I know that the parking lot was not overcrowded with vehicles, so they may need to open up more rooms for state government business travelers, but I did not bother talking to the manager about the issue. I'm hoping next time I come to the area, which is likely, I get a better experience with the service on the rate I will pay. In the past, if something like this occurred, the reservationist would upgrade me to a nicer room while paying the standard rate. And this is how you get top marks by me. Overall, a great place to stay though. Enjoy your visit to Cumberland!

Room Tip: If you are traveling with any kind of discount program, be sure to call ahead as they were booked fo...
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Fairfield Inn & Suites Cumberland, responded to this review, November 16, 2012
Bill D,
Thank you for your review. We're glad you chose to stay with us at Fairfield Inn & Suites Cumberland. I'm glad you found our property to be a great place to stay, and I'm pleased you enjoyed Cumberland. It's unfortunate that your special rate was not available at the time of your visit. We hope there will be another opportunity for you to stay with us and the special rate will be available then.
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baltimore md
Top Contributor
55 reviews 55 reviews
26 hotel reviews
Reviews in 21 cities Reviews in 21 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed November 8, 2012 via mobile

If your coming to Cumberland you should consider the Fairfield Inn.
Location near the Western Maryland scenic railroad . C&O canal just out the door
Close to interstate 68 but far enough away you don't hear the traffic .
Staff at Fairfield very friendly , rooms are very nice and clean , and lobby area is very nice , I think they have one of best breakfast going for hotel that offers it with the room .
Cumberland is a very friendly city to visit .

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Fairfield Inn & Suites Cumberland, responded to this review, November 16, 2012
wmbrakeman,

Thank you for writing a review about our hotel and letting others know of your great visit with us. We're glad to hear that you liked our property as well as our friendly and helpful staff. We're pleased you enjoyed Cumberland as well. Please plan to visit us again soon.
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Norwalk, Connecticut
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed November 5, 2012

The Fairfield is our go-to hotel for trips to Cumberland. Newer facility. Rooms decent sized, comfortable beds, well cared for and clean. Refrigerator and microwave in each room is a nice plus. The breakfast program contues to lag behind other Fairfield hotels I have stayed in -- not sure if they get hit hard by groups or are just slow to respond, but things always tend to be in a bit of disarray and not well stocked. Noticed on the most recent visit that the lobby furniture is getting worn and a bit dirty -- likely from the wear, tear and sloppy customers for that same breakfast program. In the past, I have done events in their meeting rooms and these have worked out very well, especially the ready access to the outside patio. All and all, we enjoy staying here and have never been disappointed on several visits. We'll be back!

Room Tip: Ask for a room on the canal side of the building
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Fairfield Inn & Suites Cumberland, responded to this review, November 8, 2012
NutmegCT,

Thank you for your review. We're pleased to have you as a regular guest, and we're glad you enjoy your visits. I'm also glad to know that the events you've held in our meeting rooms always worked out well and your pleased with our hotel and service. I'll make special note about your breakfast room comments and discuss them with our staff. We hope you will continue to make us your go-to hotel, and we look forward to your next visit.
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Huntingdon Valley, PA
Top Contributor
100 reviews 100 reviews
23 hotel reviews
Reviews in 55 cities Reviews in 55 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed October 25, 2012

Very happy with our stay as a stopover coming home from WV. Friendly check in, clean and comfortable room. In walking distance to the canal with a few shops and restaurants. Access to a computer and a printer and also a good breakfast which was included. Would stay again

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Fairfield Inn & Suites Cumberland, responded to this review, October 29, 2012
Trixie1953,
Thank you for your kind review. We're glad you chose to stay with us for your stopover, and pleased you liked our hotel. I'm pleased to hear that you'll stay with us again, and hope you'll have another opportunity to do so. Let your friends know of your experience!
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Norwood, PA
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed October 18, 2012

We were traveling between PA and WV and picked the Fairfield because it was at a convenient point in our trip, and Fairfield properties have proven consistently good for us. Check in was smooth, friendly and efficient, the room was very clean and just what we needed. There was a large group of people on a bicycle road trip, so the breakfast area had a lot of people early in the morning, but the staff did a great job keeping the food stocked. Cumberland looked like a place we'd like to spend some time sightseeing, so we plan to go back and stay at this property.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Fairfield Inn & Suites Cumberland, responded to this review, October 23, 2012
FranandJim,
Thank you for your review. We're very glad you stopped in Cumberland and stayed with us at Fairfield Inn & Suites. I'm pleased to know that your visit with us was pleasant and you plan on returning. We hope you will come back for a longer stay and see more of Cumberland.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Cumberland

Address: 21 North Wineow Street, Cumberland, MD 21502
Location: United States > Maryland > Cumberland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Cumberland
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn & Suites Cumberland 2.5*
Number of rooms: 108
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Also Known As:
Fairfield Inn And Suites Cumberland
Fairfield Inn & Suites Cumberland Hotel Cumberland

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