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Fairfield Inn & Suites Cumberland: Traveler Reviews

2.5 of 5
21 North Wineow Street, Cumberland, MD 21502
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Fairfield Inn & Suites Cumberland
Ranked #1 of 3 hotels in Cumberland
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150 reviews from our community

Traveler rating
    80
    57
    11
    2
    0
See reviews for
Families
39
 
Couples
52
 
Solo
14
 
Business
22
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Baltimore, Maryland
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
“Wonderful service”
5 of 5 stars Reviewed November 28, 2012

This was one of the most nicest hotels I've ever stayed in!!! I truly loved it!! The rooms were clean and fresh. The clerks at the front desk were vey nice and very helpful. We also had a great view of the city from our window. The pool was clean and well kept. My family and I truly enjoyed ourselves.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Deja L about Fairfield Inn & Suites Cumberland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Fairfield Inn & Suites Cumberland, responded to this review
December 5, 2012
Deja L,
Thank you for your kind review. We're delighted to hear that you and your family really enjoyed your stay with us at Fairfield Inn & Suites. It's great to know that we are one of the nicest hotels you've ever stayed in, and we hope you'll plan to visit us again. We look forward to your return.
Sincerely,
John Sherman, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Good value”
4 of 5 stars Reviewed November 20, 2012

Good value, good location, 2-3 blocks from the downtown pedestrian mall and right at the rail trail/canal. Fairly new property in excellent condition. Breakfast was fine, staff were friendly. A little complicated to get to/from.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask MrYod about Fairfield Inn & Suites Cumberland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Fairfield Inn & Suites Cumberland, responded to this review
November 27, 2012
MrYod,
Thank you for your review. We're delighted you chose to stay with us at Fairfield Inn & Suites. I'm glad you liked our property and found it to be of good value! Please come and see us again the next time you visit Cumberland.
Sincerely,
John Sherman, General Manager
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Taneytown
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
“No remaining government rate rooms available??”
4 of 5 stars Reviewed November 10, 2012

Although there was nothing exceptional about the breakfast, the room was nice and roomy and the bed/pillows were comfortable. The staff was nice but they did not go above and beyond by any means. I would not hesitate to stay here again. One disappointment worth clarifying is that I apply for a state government rate, but the agent at the counter told me that they had no available rooms remaining at that rate. So I had to pay for the standard room rate while on government business. I know that the parking lot was not overcrowded with vehicles, so they may need to open up more rooms for state government business travelers, but I did not bother talking to the manager about the issue. I'm hoping next time I come to the area, which is likely, I get a better experience with the service on the rate I will pay. In the past, if something like this occurred, the reservationist would upgrade me to a nicer room while paying the standard rate. And this is how you get top marks by me. Overall, a great place to stay though. Enjoy your visit to Cumberland!

Room Tip: If you are traveling with any kind of discount program, be sure to call ahead as they were booked fo...
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Bill D about Fairfield Inn & Suites Cumberland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Fairfield Inn & Suites Cumberland, responded to this review
November 16, 2012
Bill D,
Thank you for your review. We're glad you chose to stay with us at Fairfield Inn & Suites Cumberland. I'm glad you found our property to be a great place to stay, and I'm pleased you enjoyed Cumberland. It's unfortunate that your special rate was not available at the time of your visit. We hope there will be another opportunity for you to stay with us and the special rate will be available then.
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baltimore md
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
“Queen City best hotel”
5 of 5 stars Reviewed November 8, 2012 via mobile

If your coming to Cumberland you should consider the Fairfield Inn.
Location near the Western Maryland scenic railroad . C&O canal just out the door
Close to interstate 68 but far enough away you don't hear the traffic .
Staff at Fairfield very friendly , rooms are very nice and clean , and lobby area is very nice , I think they have one of best breakfast going for hotel that offers it with the room .
Cumberland is a very friendly city to visit .

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask wmbrakeman about Fairfield Inn & Suites Cumberland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Fairfield Inn & Suites Cumberland, responded to this review
November 16, 2012
wmbrakeman,

Thank you for writing a review about our hotel and letting others know of your great visit with us. We're glad to hear that you liked our property as well as our friendly and helpful staff. We're pleased you enjoyed Cumberland as well. Please plan to visit us again soon.
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Norwalk, Connecticut
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
29 helpful votes 29 helpful votes
“Great location and comfortable -- keeps us coming back”
4 of 5 stars Reviewed November 5, 2012

The Fairfield is our go-to hotel for trips to Cumberland. Newer facility. Rooms decent sized, comfortable beds, well cared for and clean. Refrigerator and microwave in each room is a nice plus. The breakfast program contues to lag behind other Fairfield hotels I have stayed in -- not sure if they get hit hard by groups or are just slow to respond, but things always tend to be in a bit of disarray and not well stocked. Noticed on the most recent visit that the lobby furniture is getting worn and a bit dirty -- likely from the wear, tear and sloppy customers for that same breakfast program. In the past, I have done events in their meeting rooms and these have worked out very well, especially the ready access to the outside patio. All and all, we enjoy staying here and have never been disappointed on several visits. We'll be back!

Room Tip: Ask for a room on the canal side of the building
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
See 3 more reviews by NutmegCT for Cumberland
Ask NutmegCT about Fairfield Inn & Suites Cumberland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Fairfield Inn & Suites Cumberland, responded to this review
November 8, 2012
NutmegCT,

Thank you for your review. We're pleased to have you as a regular guest, and we're glad you enjoy your visits. I'm also glad to know that the events you've held in our meeting rooms always worked out well and your pleased with our hotel and service. I'll make special note about your breakfast room comments and discuss them with our staff. We hope you will continue to make us your go-to hotel, and we look forward to your next visit.
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Comfort Inn & Suites
Great value on a similar hotel
LaVale, MD
4.5 of 5 stars 73 Reviews
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Additional Information about Fairfield Inn & Suites Cumberland

Also Known As:
Fairfield Inn & Suites Cumberland Hotel
Fairfield Inn & Suites Cumberland Hotel Cumberland
Fairfield Inn And Suites Cumberland
Address: 21 North Wineow Street, Cumberland, MD 21502
Phone Number:
Region: United States > Maryland > Cumberland
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in Cumberland
Price Range: $$
Hotel Class:2.5 star (2.5*)
Reservation Options:
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