I travel for business and have stayed in a broad variety of hotels across every state in the US. This was by far one of the worst experiences to date. I was scheduled to stay in another hotel which oversold its capacity and I arrived to find my room no longer available. They sent me to Extended Stay and at 1:00 in the morning, I was happy to have a room ..... until I arrived.
Let's talk security. At 1:00 am, when front doors should be locked, the hotel was wide open ... with NO ONE manning the front desk. It's late, I get that but the sign on the counter directs guests to a phone on the wall in the entrance that is non functional. After waiting 10 minutes, I walked behind the front desk to use the phone at the front desk to call someone to the front desk. Check in was uneventful.
Let's talk about the room. While the outside of this property may have received a makeover, the interior hasn't, nor has it seen a good cleaning in a while. The carpets are worn and dirty throughout. My room was missing front cabinets in the kitchen area, so all plumbing was exposed, something I would expect from Super 8, but not here. The room itself smelled as if a group of chain smokers had just departed. The smell was so intense I opened windows for the night. Unfortunately the bedding was just as bed, and I questioned whether it had been cleaned recently. After removing the bed cover and blanket, I took the grayish, sandpaper towels from the bathroom and wrapped the two 1" pillows in towels to try to mask the scent; no luck there.
On to the bathroom. Not a toiletry in sight. No soap, shampoo or Kleenex. I didn't realize one needs to bring these. In addition, the temperature control in the shower was falling off the wall revealing a hardy commune of black mold behind the fixtures.
Next trip, if this is the only option I'll sleep on the floor in our local office.
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- Also Known As:
- Extended Stay America Columbia