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“Not very Good” 3 of 5 stars
Review of Extended Stay America - Columbia - Columbia Parkway

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Extended Stay America - Columbia - Columbia Parkway
2.5 of 5 Hotel   |   8870 Columbia 100 Parkway, Columbia, MD 21045   |  
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Ranked #10 of 12 hotels in Columbia
Nanuet, New York
Top Contributor
101 reviews 101 reviews
14 hotel reviews
Reviews in 50 cities Reviews in 50 cities
23 helpful votes 23 helpful votes
“Not very Good”
3 of 5 stars Reviewed yesterday NEW

This property is slightly below average. It is not terrible but it is not good. I stayed here for one week because my company booked the room. I would have chosen one of many excellent hotels that are nearby.

Room Tip: Go to another hotel.
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  • Stayed June 2014, traveled on business
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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51 people have reviewed this hotel

Traveler rating
    24
    16
    2
    6
    3
See reviews for
8
2
6
25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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  • Spanish first
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English first
Stuttgart, Germany
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Staff very friendly and helpful. Unfortunately the rooms themselves are below par - old, outdated, musty, in need of repairs/replacement. The room I reserved on www.booking.com was not available when I arrived; was offered an alternative that has ants on window and curtain. Then offered a different room nearby - better but not good.

  • Stayed June 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 of 5 stars Reviewed May 2, 2014

I booked this hotel online, but was quite disappointed to find the condition of the room considerably less than the pictures showed. There was NO SECURITY LOCK on the door, no blanket, one piece of cracked soap in the bathroom, the furniture was stained and badly damaged and the trim was peeling off the walls. It smelled like a flooded basement. I immediately checked out and requested a refund. The personnel was pleasant and assisted me as I checked out of their hotel and into a neighboring one. I would not recommend this hotel to anyone. I did not feel safe there.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review, May 6, 2014
I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the condition of your room is truly regrettable and we apologize for your experience. I will be meeting with our staff to review your comments to ensure your experience is not repeated. Thank you for bringing these issues to our attention. We hope you will stay at our hotel, or any of our other brand locations in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 14, 2014

I have stayed at this location on several occasions. The rooms are always clean and neat, and hotel is always quite. Taylor who works at the front desk is always friendly, respectful, and helpful. I will definitely stay at this location again.

  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review, April 17, 2014
Nina – Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed our clean rooms with fully equipped kitchens and friendly staff, especially Taylor. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future!
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North Carolina
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed January 30, 2014

I have to stay here because my work requires it. The building is ok but the staff especially the front desk and house keeping are SORRY!!!! My company rents about a third of this hotel and we cant even get clean towels or bedding once a week. We even have to supply our own toilet paper. The breakfast is a muffin, apple, banana that's it. Do yourself a favor spend a few extra bucks for a room in a classier place.

Room Tip: A good room is at another hotel.
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  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review, February 17, 2014
Thank you for taking the time to write a review of our hotel. I am sorry to hear that you are unhappy with your stay. I apologize that our staff and grab-and-go breakfast did not meet your expectations. Your feedback will be useful as we continue to improve our guest experience. Please know that we have bathroom tissue available at the front desk, should you need it in the future. If you’d like to discuss this further, please do not hesitate to contact me, at ccp@extendedstay.com.
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Aomori, Japan
Top Contributor
88 reviews 88 reviews
52 hotel reviews
Reviews in 56 cities Reviews in 56 cities
83 helpful votes 83 helpful votes
2 of 5 stars Reviewed January 18, 2014

Overnight stay in January 2014: comfortable, but bare bones. Towels are cheap, no tissues (!), room lighting is minimal, "free" breakfast is packaged and ghetto. I expected more...though it was $30/night cheaper than Marriott's comparable value-priced offerings in the same area.

  • Stayed January 2014, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 17, 2014

I stayed here for 4 months for a temporary job. The staff was always so friendly, respectful, and helpful. There was always breakfast available and the hotel has on-site laundry. The location is convenient and near many restaurants, grocery stores, clothing stores, etc.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Extended Stay America - Columbia - Columbia Parkway

Address: 8870 Columbia 100 Parkway, Columbia, MD 21045
Phone Number:
Location: United States > Maryland > Columbia
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #10 of 12 hotels in Columbia
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Columbia - Columbia Parkway 2.5*
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Also Known As:
Extended Stay America Columbia

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