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“Great time/Pleasant people” 5 of 5 stars
Review of Extended Stay America - Columbia - Columbia Parkway

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Extended Stay America - Columbia - Columbia Parkway
2.5 of 5 Hotel   |   8870 Columbia 100 Parkway, Columbia, MD 21045   |  
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Ranked #10 of 12 hotels in Columbia
Orlando, Florida, United States
1 review
“Great time/Pleasant people”
5 of 5 stars Reviewed August 17, 2013

We stayed at the Extended Stay America on Columbia 100 Parkway while looking for permanent housing in the Washington, DC area. The staff were very helpful, especially Veronica, to all our needs, even our Labrador-Husky dog Woofer! I would do it again.

Room Tip: Any room seemed nice. The property is far enough from the road that there was little noise.
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review, August 21, 2013
Hi Rickey,

Thank you for taking the time to write a review of your stay. I'm thrilled that you were happy and enjoyed your stay. I will be sure to let Veronica know that you gave her a compliment. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future!
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50 people have reviewed this hotel

Traveler rating
    24
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    1
    6
    3
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8
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24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Silver Spring, Maryland
1 review
4 of 5 stars Reviewed August 9, 2013

The rooms are nice and accommodating but the greatest asset of this hotel is definitely the customer service. When I stayed there I had an awesome host! Her name was Veronica and whether it was questions about about touristic attractions or a need for more fresh towels she was always helpful and friendly (no matter what time it was!).

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review, August 13, 2013
Thank you for your recent response on your recent stay at our hotel. I was so pleased to see not only did you enjoy your stay, but to see the customer service of Veronica was top of the line. We hope that you continue to use extended stay hotels and we hope to see you back soon.
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Cincinnati, Oh
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed August 9, 2013

Rooms are a bit worn and have an odor--we had two rooms for two nights. Cleaning staff was down to 1 person so turnaround was slow and rooms didn't get a great cleaning. Hotel appears to cater to the longer term blue collar worker. They have a frig and microwave but we were not there for the live in experience. Beds were comfortable. Our first floor room had a lot of hallway noise at all hours of the night. Cost was reasonable but not much more here than a place to sleep. Breakfast was a small selection Grab n Go--good thing Bob Evans was close by. Staff was friendly but not very helpful and there weren't many to be found.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review, August 13, 2013
Thank you for your recent comments on your stay at our property in Columbia. We do apologize that you did not get that true home away from home experience, but are happy you enjoyed your stay. Your comments will help sever as a training tool for our team and will definitely put to use. We hope when traveling you use extended stay hotels as we appreciate your business.
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Senior Contributor
41 reviews 41 reviews
3 hotel reviews
Reviews in 23 cities Reviews in 23 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed June 1, 2013 via mobile

First impressions were OK enough. Its in a good location, and as we walked in the staff was very kind. We planned on staying 16 nights -- we stayed 3 before transferring to Hampton Inn. When we walked into the hallway -- we noticed some crumbs and trash on the floor. We thought it wasn't a big deal. Then we got to our room. It was larger than the rest, which isn't saying too much. We then noticed the bathroom had a disgusting odor, the microwave and toaster barely worked and the floor was dirty. It was like the staff hadn't even cleaned the room after the last guest. We weren't impressed, but it was liveable. Then we noticed the gnats. Just 1 the first night, then 3 or 4 the next night. The third night we came back late from a friends and saw at least 30 of the things crawling all over the pillows. On closer inspection we saw there were ants as well. Absolutely disgusting. We told management, who didn't seem to care, but they gave us another room for a night, which was still pretty dirty. The next day, we packed up our stuff and went to Hampton Inn.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review, June 5, 2013
I appreciate you bringing your experience to our attention. I sincerely apologize that your stay was not 100% satisfactory. The level of cleanliness you described is not acceptable and we are currently working to improve our procedures. In fact, our housekeeping staff is performing a deep clean on our guest rooms and we are also revamping our inspection processes to ensure an experience like yours does not happen again in the future.

We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
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Vernon, Connecticut
Top Contributor
67 reviews 67 reviews
7 hotel reviews
Reviews in 41 cities Reviews in 41 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 7, 2013

Very clean and spacious rooms. As it is designed primarily for longer term stays for the business traveler (full kitchen, stovetop, microwave, toaster, etc.) be aware that there is no daily maid service unless you request it and pay extra. You make your own bed, no trash is emptied, etc. If staying a week or longer then linens are changed and trash emptied then. You can always request clean towels from the front desk. Staff is very nice and will do everything they can to accommodate you.

Room Tip: Stay away from the loud elevators
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review, May 9, 2013
Thank you for taking the time to write a review of your stay. I apologize that our housekeeping policy was not communicated to you upon check-in. While it is offered every 7-days, it can be done in-between upon guest request for a minimal fee. As well, we appreciate you letting us know that the elevator was loud. We are sorry for this issue, but are happy to read that we provided you with great customer service.

Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
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sp
1 review
5 of 5 stars Reviewed April 26, 2013

muito bom ,sem dúvidas, procure por veronica,This place was very clean and had nice, spacious rooms. The continental breakfast is basic but satisfying. The price is right, the kitchenette has a fridge, microwave, utensils, stove, etc. Nice staff. Veronica was a huge help to us.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review, May 10, 2013
Sandro - I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you enjoyed your stay with us and the staff were accommodating. I will pass along your kind comments to the entire team, especially Veronica, who was a huge help to you!

Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
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Cambridge, Maryland
Contributor
12 reviews 12 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 2, 2013

This is my 2nd time staying here and everything is SO much better and nicer than the first time. Everything from the fresh paint to the added shelf in the bathroom are great perks! The added morning coffee and healthy treats are great. Also, thank you Shazia and Veronica for your assistance. You both are always courteous, thoughtful, and helpful! Shazia, we loved the restaurant recommendation and will certainly go there again! Thank you!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review, February 4, 2013
Thank you so much for your recent review of our property. I was so pleased to see that not only you were a returning customer, but that you enjoyed the refurbish that we did to enhance your stay. We look forward to your future travels to Columbia!
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Additional Information about Extended Stay America - Columbia - Columbia Parkway

Address: 8870 Columbia 100 Parkway, Columbia, MD 21045
Phone Number:
Location: United States > Maryland > Columbia
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #10 of 12 hotels in Columbia
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Columbia - Columbia Parkway 2.5*
Reservation Options:
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Also Known As:
Extended Stay America Columbia

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