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“Bug Infestation” 1 of 5 stars
Review of Extended Stay America - Columbia - Columbia Parkway

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Extended Stay America - Columbia - Columbia Parkway
2.5 of 5 Hotel   |   8870 Columbia 100 Parkway, Columbia, MD 21045   |  
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Ranked #11 of 12 Hotels in Columbia
Senior Contributor
41 reviews 41 reviews
3 hotel reviews
Reviews in 23 cities Reviews in 23 cities
7 helpful votes 7 helpful votes
“Bug Infestation”
1 of 5 stars Reviewed June 1, 2013 via mobile

First impressions were OK enough. Its in a good location, and as we walked in the staff was very kind. We planned on staying 16 nights -- we stayed 3 before transferring to Hampton Inn. When we walked into the hallway -- we noticed some crumbs and trash on the floor. We thought it wasn't a big deal. Then we got to our room. It was larger than the rest, which isn't saying too much. We then noticed the bathroom had a disgusting odor, the microwave and toaster barely worked and the floor was dirty. It was like the staff hadn't even cleaned the room after the last guest. We weren't impressed, but it was liveable. Then we noticed the gnats. Just 1 the first night, then 3 or 4 the next night. The third night we came back late from a friends and saw at least 30 of the things crawling all over the pillows. On closer inspection we saw there were ants as well. Absolutely disgusting. We told management, who didn't seem to care, but they gave us another room for a night, which was still pretty dirty. The next day, we packed up our stuff and went to Hampton Inn.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review, June 5, 2013
I appreciate you bringing your experience to our attention. I sincerely apologize that your stay was not 100% satisfactory. The level of cleanliness you described is not acceptable and we are currently working to improve our procedures. In fact, our housekeeping staff is performing a deep clean on our guest rooms and we are also revamping our inspection processes to ensure an experience like yours does not happen again in the future.

We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
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57 reviews from our community

Traveler rating
    24
    16
    3
    9
    5
See reviews for
10
3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Vernon, Connecticut
Top Contributor
67 reviews 67 reviews
7 hotel reviews
Reviews in 41 cities Reviews in 41 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 7, 2013

Very clean and spacious rooms. As it is designed primarily for longer term stays for the business traveler (full kitchen, stovetop, microwave, toaster, etc.) be aware that there is no daily maid service unless you request it and pay extra. You make your own bed, no trash is emptied, etc. If staying a week or longer then linens are changed and trash emptied then. You can always request clean towels from the front desk. Staff is very nice and will do everything they can to accommodate you.

Room Tip: Stay away from the loud elevators
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review, May 9, 2013
Thank you for taking the time to write a review of your stay. I apologize that our housekeeping policy was not communicated to you upon check-in. While it is offered every 7-days, it can be done in-between upon guest request for a minimal fee. As well, we appreciate you letting us know that the elevator was loud. We are sorry for this issue, but are happy to read that we provided you with great customer service.

Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
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sp
1 review
5 of 5 stars Reviewed April 26, 2013

muito bom ,sem dúvidas, procure por veronica,This place was very clean and had nice, spacious rooms. The continental breakfast is basic but satisfying. The price is right, the kitchenette has a fridge, microwave, utensils, stove, etc. Nice staff. Veronica was a huge help to us.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review, May 10, 2013
Sandro - I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you enjoyed your stay with us and the staff were accommodating. I will pass along your kind comments to the entire team, especially Veronica, who was a huge help to you!

Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
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Cambridge, Maryland
Contributor
12 reviews 12 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 2, 2013

This is my 2nd time staying here and everything is SO much better and nicer than the first time. Everything from the fresh paint to the added shelf in the bathroom are great perks! The added morning coffee and healthy treats are great. Also, thank you Shazia and Veronica for your assistance. You both are always courteous, thoughtful, and helpful! Shazia, we loved the restaurant recommendation and will certainly go there again! Thank you!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review, February 4, 2013
Thank you so much for your recent review of our property. I was so pleased to see that not only you were a returning customer, but that you enjoyed the refurbish that we did to enhance your stay. We look forward to your future travels to Columbia!
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Sykesville, Maryland
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 31, 2013

Room was nicely decorated and this Extended Stay was clean. The breakfast take away was ok but the people were really friendly. This is close to arundel mills mall and Baltimore. There is no good view from any window but If you want a view, get a room at the harbor and spend a lot more money. Here is good value. It is like a 15 minute drive to the inner harbor so I had something nice to do on the weekend. I want to thank Veronica and Mary for their good service. I would and will come again.

Room Tip: Ask for newly remodeled room! Nice comfy leather chairs
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  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review, February 4, 2013
I was wonderfully pleased to see that you found the rooms decorated nicely and comfortable as well as the staff most accommodating. We look forward to your return visit!
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Ellicott City, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed January 24, 2013

I enjoyed my stay at Extended Stay America. The staff was always courteous and greeted me with a smile. Whenever toiletries were needed, it was never a problem getting them. Shazia, Michelle, Natalia, Veronica & Mary were each a pleasure to communicate with. I always left around 7:00 in the morning. However, the few times my scheduled had changed and I left later, I noticed Will working hard and he was also very pleasant. I would definitely recommend this hotel to others.

Room 153, 12/31/13 - 1/24/13

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, General Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review, January 28, 2013
Thank you so much for your glowing review of our property. i was very pleased to find out that the staff fulfilled your needs and were courteous. We look forward to your future reservations at our Property.
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Hinckley, Ohio, USA
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 22, 2013

I stayed at the ESA to attend a nearby dog show. Staff was friendly and helpful, and the property was clean and attractive. There were a few others staying for the dog show, and we were all made to feel welcome. Veronica was very gracious, sweet, and helpful. Would stay again.

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PropertyManager28, General Manager at Extended Stay America - Columbia - Columbia Parkway, responded to this review, January 24, 2013
Thank you for your recent review. I was most pleased to hear that your enjoyed your stay and most definitely the staff and how they showed they cared. We look forward to your return visits to our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Columbia - Columbia Parkway

Address: 8870 Columbia 100 Parkway, Columbia, MD 21045
Phone Number:
Location: United States > Maryland > Columbia
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #11 of 12 Hotels in Columbia
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Columbia - Columbia Parkway 2.5*
Number of rooms: 104
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Also Known As:
Extended Stay America Columbia

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