I had high hopes for this hotel as it's in a pretty nice area of Howard County, MD. I've stayed at some of the surrounding hotels and always had a very pleasant experience. NOT THIS TIME!
To start with, the hotel is just dreary. It's dark and dirty. When we walked in, the front desk staff was sitting off to the corner out of sight on a laptop (it was a Sunday afternoon - people should be expected to walk in). Check-in was easy and we were directed to the elevator behind us. Inside, there was trash and crumbs all over the floor. Our room was close by and well-organized. I was surprised they still used traditional bed comforters (ick!). The bathroom was kind of haphazard - some of the faucet hardware was coming off the wall, there was some type of red paint (nail polish?) spattered on the counter, and the shower hadn't been fully wiped down. There were no toiletries or hair dryer offered, so be prepared!
You might also want to check, but it appeared based on the card in the small bathroom that housekeeping doesn't come to your room every day. I know many hotels are trying to be more green/save money on doing linen laundry every day, but it didn't seem like housekeeping was going to come at all unless you asked.
The television selection was horrible! Even "basic" cable staples such as Food Network and TLC weren't available.
The hotel's walls are paper-thin. I'm usually a heavy sleeper so hotel noises don't bother me but between the people on the floor above us and the activity in the hallway, it was not a very restless night of sleep.
Another pet peeve was the stink bugs. I know that there's no known pesticide that will kill them, but there are a number of preventative measures that can be taken to reduce them. At this time of year, there shouldn't be more than MAYBE one seen over the course of a weekend. We had two in our beds on separate occasions. Makes you wonder how many are hidden that you aren't seeing? Eww.
I will not return to this hotel. My suggestion is to pick one of the other many hotels located nearby.
If you have to stay here, ask to stay on the third floor. At least it won't sound like a herd of...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 5, 2012
Thank you for taking the time to write a review of your stay. The Issues in the bathroom you described is unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am 1) inspecting all the rooms with my management team to make sure this does not happen again, and 2) meeting with the maintenance and housekeeping teams to assure this does not happen again. We continually work to improve our hotel, so I really appreciate your feedback. If you would like to discuss this further, please do not hesitate to contact me at email@example.com. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.